Pay as You Go™
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Resolved! Calls I did not make

On February 7 I switched from an ancient Android phone to a used iPhone S at the Rogers store. The agent verified it was working by calling the new phone and letting it ring, but not answering. Yesterday I downloaded my call history and see this: Cal...

OLDYELLR by I'm a senior advisor
  • 841 Views
  • 9 replies
  • 0 likes

Phone goes to SOS and no signal randomly

Mother in Law is on a pay as you go plan, been that way for years. Recently, in the last 6 months her signal is intermittent and goes to SOS. Happens indoors and outdoors. I upgraded her to a new Iphone13 the other week and had Rogers put in a new si...

rjag2034 by I've been here awhile
  • 781 Views
  • 10 replies
  • 0 likes

Prepaid account

I have an account for my phone and my husband's we only use talk and text and don't do a lot of either.  I switched to prepaid and requested an email on how to make payments and have them credited to the prepaid phone.  Signing in to the account numb...

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 14329 Views
  • 64 replies
  • 1 likes

Number Cancelled by Rogers without knowledge.

Hi, ok so. I was moving out of the country for a while in November 2023. Therefore, switched to pay as you go from postpaid on the day of departure. I was given confirmation over the call that my number will be switched instantly and the call would d...

K1498 by I've been around
  • 333 Views
  • 1 replies
  • 0 likes

Resolved! Calling PayGo to renew, what changed?

I'm on a grandfathered talk anytime plan which I renew annually. My PayGo balance expires on Sunday, so today (Friday) I'm trying to call PayGo (1-800-575-9090) to renew using my remaining balance of about $50 and get credit for a bunch of spam texts...

OLDYELLR by I'm a senior advisor
  • 1409 Views
  • 7 replies
  • 0 likes

Resolved! My New Number Belongs to Someone Else

Hi, I am a new immigrant and landed in Canada for the first time. I purchased a Rogers prepaid sim at the airport (on 12 June 2023). Since I activated this new number, I am receiving atleast 20 calls daily from banks and other financial institutes an...

fahadfrc by I've been here awhile
  • 2006 Views
  • 8 replies
  • 0 likes

Resolved! Prepaid Phone

I have a prepaid phone that my wife uses and I have it on a annual renewal. I want to link it to my rogers account but I require an account number for the prepaid phone and I can not locate one. I pay it over the phone and have never seen an account ...

password by I plan to stick around
  • 822 Views
  • 1 replies
  • 0 likes

Resolved! Does Rogers still have support communication via email?

A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email. Coz I am out of Canada in different time zone, not really convenient to talk over the phone.   But recently, seems I missed 2 calls from Rogers....

HowardL by I plan to stick around
  • 1281 Views
  • 3 replies
  • 0 likes

prepaid (pay as you go) call/billing history

I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...

Resolved! Rogers outage compensation for PayGo customers

I'm seeing a lot of Rogers customers now reporting receiving compensation equivalent to 5 days service on their bills. But how will PayGo customers be compensated  and when? There are several different prepaid plans. I have a grandfathered "Talk Anyt...

OLDYELLR by I'm a senior advisor
  • 3592 Views
  • 12 replies
  • 1 likes

Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've been here awhile
  • 2413 Views
  • 4 replies
  • 0 likes