Pay as You Go™
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Resolved! PayGo top up account confusion.

I purchased a talk and text 20 last month that expired today. Yesterday I topped up with $100 , which is good for 1 year. So today I received a text saying "The payment for your $20/month plan was received." Is that for the last month? How come I did...

Roxy87 by I've been here awhile
  • 14209 Views
  • 52 replies
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Resolved! SIM Card No Longer Active After Attempted SIM Card Change.

Account transfer done by a Rogers representative failed. Both my SIM cards new and old are inactive! About an hour ago, I dialed *611 and talked with a Rogers representative telling her:   "I have a Pay as You Go Rogers account. I bought a new phone ...

bogdanlazar by I plan to stick around
  • 1901 Views
  • 3 replies
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Resolved! How to Prevent Incoming SMS Charges

How can I stop $0.60 SMS charges being repeatedly charged to unused phone permanently? I have been a Pay-As-You Go customer for many years, and overall very satisfied with the service; the respect and responses I receive from representatives; and of ...

Medea by I'm here a lot
  • 6679 Views
  • 11 replies
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Pay as You Go for Texting Only?

Hi,   I'm in the process of moving to a very remote community.  My neighbour has been a great help, but he's not interested in technology (i.e. phones).  Ideally, I was hoping to be able to buy him a minimalist pay-as-you-go phone, and get him a chea...

SteveFunk by I've been around
  • 1097 Views
  • 1 replies
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Account Number

What is my account number? Please let me know.   Thanks & best regards     ***Added Labels***

AP17 by I've been around
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Resolved! Strange Top Up Deduction

Hi everyone,I topped up my pay as you go account 30$, but the payment processed was recorded as 26.55, not 30. What's going on? (And I haven't chosen a new add-on at this point; pure top up) I also haven't made any calls or texts that were charged.Th...

spark227 by I've been here awhile
  • 4542 Views
  • 8 replies
  • 0 likes

Resolved! Roaming Charge activated due to Incoming Text.

Hello Rogers,   I am currently living in Thailand.  Today I needed to validate my identity on Amazon.com and they sent me a Text.  My understanding is that Incoming Texts are free yet my Roaming was activated today due to the incoming Text.    Two we...

ions78 by I've been here awhile
  • 8237 Views
  • 6 replies
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Resolved! $25 Talk & Text plan

Hi. I'm thinking of changing from the $12 Talk & Text plan to the $25 Talk & Text plan since 50 minutes a month is not enough and each minute over is now $0.60. So just a couple of questions: Are the 250 Canada wide minutes any day and any time of da...

unun4848 by I plan to stick around
  • 1251 Views
  • 1 replies
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Resolved! Buying a new phone for pay as you go plan

Hi all,   I want to purchase a new phone to replace my old cellphone, I am currently using the pay as you go/$12 dollars monthly prepaid plan, I went to 2 Rogers stores already in my city and both times was told if I want to buy a new phone I have to...

arts2005 by I've been here awhile
  • 3938 Views
  • 8 replies
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1 year unlimited for $180

Get 1-year of unlimited local evening and weekend local calling + unlimited texting for just $180.*  In the unlimited texting does that include video and picture or do you have to pay extra?  If its extra how much more is it?  Thanks         ***Edite...

melina12 by I've been around
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Resolved! Pay as you go Call Forwarding?

Just wondering if Call Forwarding is available for Pay As you Go. On the web pages says Call forwarding is good, but I can't activate it.       ***Edited Labels***

Pay as you go - improper data charges

Highly recommend to all PAY AS YOU GO customers to check data usage via online statement.  Rogers IT currently working on issue where data charges begin before 250MB limit reached.  Issue occurred twice in last 6 months for me- credit received for im...

mjm2 by I plan to stick around
  • 8677 Views
  • 26 replies
  • 0 likes

How to Cancel Pay as You Go Account?

Does anyone know how to cancel a pay as you go account? The 1-800-575-9090 phone number has NO options to speak with a human being. And of course live chat is unavailable for pay as you go customers. I am very uncomfortable with rogers having my pers...

vgh by I've been here awhile
  • 17458 Views
  • 25 replies
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Charged for texts I did nor receive.

Today I received a scam text, purportedly from BMO, inviting me to click a link, which I didn't, I'm not even a BMO customer.     So I check my call history and see the scam message at 12:33, but there are two others before that at 11:06 and 11:08 t...

BMO_scam.jpg
OLDYELLR by I'm a senior advisor
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  • 6 replies
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Resolved! Pay as you go data pass

I have not been able to buy a 1 day data pass. In the past, if I tried to access a web site, it would ask me to purchase a pass. But it is no longer doing it  I also tried to text Yes to 3282. It took me to Rogers, but after a long wait, safari comes...

krist8 by I plan to stick around
  • 5640 Views
  • 5 replies
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Resolved! Prepaid (Pay as you Go) Data Add-on

I am currently on a Grandfathered "By the Minute Talk Evenings & Weekends" prepaid plan.If I add the $10 / 100 MB data add-on to my account, is the $10 charge for this add-on deducted from my existing prepaid balance each month?...i.e. I will not be ...

GLinc by I've been around
  • 2784 Views
  • 1 replies
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Resolved! What is the most basic Pay-as-you-go price plan?

I'm looking to activate a paygo plan, with just adding in $100/year card.    A few minutes of calls/text is all I need.   Is there a $10/mo option?  Seems all others do but Rogers is $15 base?     ***Added Labels***

Tt99 by I've been around
  • 1999 Views
  • 2 replies
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Free PayGo during COVID-19 lockdown?

I very seldom actually use my cellphone, but I always turn it on an take it with me when I leave the house. Yesterday I was out and called someone's cell at home to see if anyone needed anything while I was in a store. It was probably less than 30 se...

OLDYELLR by I'm a senior advisor
  • 2117 Views
  • 5 replies
  • 0 likes