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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Insignia Fire TV and Rogers Streaming Services - Channel 100

I have an Insignia Fire TV that has access to WIFI and I can stream shows and movies. I have a Rogers cable modem box with a coax connection that streams on channel 100.   When I go to channel 100 using Rogers cable box, the screen and sound start br...

falcios by I'm a senior enthusiast
  • 959 Views
  • 3 replies
  • 0 likes

Resolved! Hook Up To House

Hi. When I signed up last February Rogers added a temp line which is a wood stick from the green cable box up and over to my house. It looks crude and would not withstand someone deciding to pull it out of the box. I have called numerous times to inq...

HeatherN by I've been around
  • 567 Views
  • 1 replies
  • 0 likes

Channel 49 - BET (Black Entertainment Television)

The networks name speaks for itself. With the globalization of diversity and community building there are a lot of people including myself that is disappointed that Rogers no longer has this channel for their customers/viewers.

Kris_ by I've been around
  • 12114 Views
  • 27 replies
  • 9 likes

CityTV Toronto HD picture problems for months

Last year, another poster mentioned that CityTV was randomly freezing, then showing a green or black screen. When that problem was eventually fixed, the problem came back, but now there is a different picture problem with the CityTV Toronto HD channe...

mebe by I'm a trusted contributor
  • 1759 Views
  • 6 replies
  • 0 likes

Blackscreen on one channel only

Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...

admin201 by I plan to stick around
  • 6486 Views
  • 63 replies
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Part II AMC Gone Missing Again

Last night AMC went missing again and I couldn't record The walking Dead or Interview With A Vampire. The last time it happened was in April;old post below. The schedule is there and you can set a program to record.At the appropriate time,the red rec...

a084299 by I plan to stick around
  • 2331 Views
  • 16 replies
  • 0 likes

Resolved! Bad Global (116 SD) Simsubs

I already called Rogers on Friday to complain about the failed (no audio for the American channels that are part of the Global Toronto (SD only- ch 116) simsubs for all the CBS Buffalo (SD ch 145), and Now it's also the NBC Buffalo (SD channel 149) s...

mebe by I'm a trusted contributor
  • 1824 Views
  • 10 replies
  • 0 likes

Resolved! MLB Network audio and picture problems

MLB Network channel on digital legacy channels 415 and 508 (both hd) started breaking up every few seconds or minutes, early this morning (after being fine for the weeks previous), and still has audio hiccups, or even the occasional 5 second black sc...

mebe by I'm a trusted contributor
  • 864 Views
  • 3 replies
  • 0 likes

Resolved! City TV Toronto Slightly Distorted Audio

As of today, I noticedduring the 6pm news broadcast on Rogers digital legacy HD CityTv Toronto, channels 7 or 519, or SD channel 133, there is a slight distortion or garbled audio that is not appearing on any other CityTv affiliates. It's also affect...

mebe by I'm a trusted contributor
  • 704 Views
  • 1 replies
  • 0 likes

Resolved! 4:3 program over a 16:9 transmission

Greetings, I got roped into this and now I’m reaching out to you.  We all have a modern day widescreen 16:9 TV.  We are viewing an older program filmed in 4:3 standard screen.  I don’t know exactly what is going on.  I believe the station – and not n...

Channel not working on PVR

We have 1 PVR and 2 regular HD cable boxes. We are NOT on Ignite.27 & 263 are where we normally find W Network. The channels appear fine on the 2 regular cable boxes but on the PVR, we either get an extremely pixelated frozen image or just a black sc...

TpBoomer by I've been here awhile
  • 955 Views
  • 2 replies
  • 0 likes

Inconsistent identification of TSN channels

In 2014, expanded their network with the rebranding of TSN to TSN1, and the introduction of TSN3, 4, and 5.  Since that time, you've identified these channels as follows on your network: 494: TSN1H495: TSN2H496: TSN3H497: TSN4H498: TSNH5 The, "H," is...

Broadcast of PPV preshows stop 10 minutes early

I have noticed that the broadcast of free preshows on Sportsnet Pay Per View (channel 348) ends 8-10 minutes early; with the screen first turning entirely black and then the standard message shown: "This PPV event will start in (time)".  The broadcas...

Video and audio issues with PBC event on SN PPV

The PBC event that is being shown on SN PPV this evening is experiencing serious issues.  For the first five or so minutes, there was just a blank screen.  This was then resolved, but since that time the broadcast is not in English, but rather in Spa...

Unable to subscribe to new channels using NextBox 4K UHD PVR

There was a time when it was possible to add new channels using NextBox 4K UHD PVR; by navigating to Settings - Apps - Get MORE TV.  For approximately the past two years, we are presented with the following message when attempting to subscribe to new...

Subscribed Channels Missing "Loading... one moment please"

Today, started getting "Loading. One moment please" on more than half of my subscribed channels. This is only occurring on my Netbox 3.0, it is not occurring on my older box. Interestingly, two days ago got a message on the Netbox that it updated the...

robseeley by I'm here a lot
  • 3151 Views
  • 4 replies
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Resolved! Rogers Cable TV TWN Weather Network Channel - where has it gone?

What has happened to channel 23 - The Weather Network?  Where has it gone?  I have watched it daily for years, then yesterday (July 30, 2022) it carried sports information but no weather.   *** Edited Labels ***

Lenathor by I plan to stick around
  • 2905 Views
  • 2 replies
  • 0 likes

Switching to Ignite TV - Feedback

Do NOT switch to Ignite, it is a terrible service and you will lose all your legacy PVR recordings and your cell phone may not be able to connect to Ignite WIFI.   I got suckered into switching to Ignite by being told that my legacy PVRs would still ...

A lot of channels are blacked out while others work

I  had all my channels blacked out till a technician passed earlier. After a few moments he removes a ATTEN 3-Fam-3 from the back of my digital box. I also want to note, it wasn't I that had put that on the box. It was a previous tech supporter., and...

nfrelon by I've been around
  • 879 Views
  • 2 replies
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Resolved! The information bar at the bottom is flickering

When watching TV, the information bar at the bottom of the TV screen is flickering. You can see what I mean here https://www.youtube.com/watch?v=lKPi8aVO9F8    Is this a problem with my TV or is it a problem with Rogers cable?   *** Edited Labels ***...

User1981 by I've been here awhile
  • 664 Views
  • 2 replies
  • 0 likes