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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Upcoming Update: Reprogramming Your PVR?

June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shatte...

Cap07 by I'm a reliable contributor
  • 7025 Views
  • 21 replies
  • 1 likes

More Blank SDV Channels HDSHO (484) and SCIFI(575)

After 3 days of severe macroblocking on HDSHO and other SDV channels (which was finally fixed early Monday morning during the maintenance window) this morning I get up to more blank channels. Same characteristics as always...QAM frequency makes no di...

RRF1 by I plan to stick around
  • 1241 Views
  • 3 replies
  • 0 likes

Did not receive offer as promised...

Today  ( December 19th, 2022) I contacted Rogers to renew my TV cable contract and received the message that due to a large customer volume I could wait on hold for an hour and a half or get a call back after the same wait time. I chose the callback ...

Disney Plus

Am I able to access Rogers Disney Plus while in the US?   ***Edited Labels***

swarren by I've been around
  • 1088 Views
  • 2 replies
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World Cup on TSN Poor Quality

The World Cup is finally here and the picture quality is so poor on TSN the eye strain makes it almost unwatchable.Every time the camera moves everything goes out of focus and blurry.Come on Rogers, dial up the bitrate, your subscribers deserve bette...

RRF1 by I plan to stick around
  • 5625 Views
  • 7 replies
  • 2 likes

Resolved! Big Button remote

Tried today, 2022-12-13 to purchase a Big Button remote at one of the Brampton Rogers stores and I was told that that item is no longer available! Since not all TV viewers have perfect vision and pointy fingers, the Big Button remote seemed to have b...

BramptonBud by I've been here awhile
  • 2758 Views
  • 1 replies
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Resolved! Exchange defective Nextbox

Is there an easy way to arrange for an exchange of defective Netbox? Perhaps by email? I've been on chat for several hours.     ***Added Labels***

steve3455 by I've been here awhile
  • 2125 Views
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Resolved! How does adding an HDD to the back of an HD PVR via eSATA cable work?

I've never done this before, so I just want to get the right kind of background information before I attempt such a thing. Let me set the scene a little more specifically... Say one has two PVR boxes. One NextBox 2.0 and one NextBox 3.0. Both are ful...

ArianK by I plan to stick around
  • 1821 Views
  • 3 replies
  • 0 likes

Nextbox 3.0 Thumbnails

Is anyone out there still using Nextbox 3.0? I'm having an issue with the thumbnail pictures. Every time I record a program (or set a series) I get a blank box... no more nice pictures. Tech support has been useless. Is anyone else out there experien...

Oscar15 by I've been here awhile
  • 2046 Views
  • 4 replies
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Resolved! Channel stomping

Rogers continues their practice of taking Canadian feed and overwriting( I am sure there is a better tem) Us channels and I an sick and tired of it. The other night there were 2 US feeds that were listed on the IPG that were airing Andor. Both feeds ...

rickwl2000 by I plan to stick around
  • 2041 Views
  • 5 replies
  • 0 likes

Resolved! Lobby camera info

Our lobby camera in the building has been updated to IP so know we do not get it on any tvs in the building as it is not coax anymore. What needs to be done to fix this anyone know>?     ***Edited Labels***

skippy7811 by I've been around
  • 1987 Views
  • 2 replies
  • 0 likes

On demand not finishing

For a few months now, we are having issues with OnDemand. We have so many shows we watch that are on at the same time that we have to rely on OnDemand. Now every show we watch OnDemand quits 3/4 of the way through. Then we are given the option to can...

zbeast32 by I've been around
  • 2203 Views
  • 6 replies
  • 1 likes

Insignia Fire TV and Rogers Streaming Services - Channel 100

I have an Insignia Fire TV that has access to WIFI and I can stream shows and movies. I have a Rogers cable modem box with a coax connection that streams on channel 100.   When I go to channel 100 using Rogers cable box, the screen and sound start br...

falcios by I'm a senior enthusiast
  • 1342 Views
  • 3 replies
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Resolved! Hook Up To House

Hi. When I signed up last February Rogers added a temp line which is a wood stick from the green cable box up and over to my house. It looks crude and would not withstand someone deciding to pull it out of the box. I have called numerous times to inq...

HeatherN by I've been around
  • 944 Views
  • 1 replies
  • 0 likes

Channel 49 - BET (Black Entertainment Television)

The networks name speaks for itself. With the globalization of diversity and community building there are a lot of people including myself that is disappointed that Rogers no longer has this channel for their customers/viewers.

Kris_ by I've been around
  • 15725 Views
  • 27 replies
  • 9 likes

CityTV Toronto HD picture problems for months

Last year, another poster mentioned that CityTV was randomly freezing, then showing a green or black screen. When that problem was eventually fixed, the problem came back, but now there is a different picture problem with the CityTV Toronto HD channe...

mebe by I'm an advisor
  • 2612 Views
  • 6 replies
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Blackscreen on one channel only

Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...

admin201 by I plan to stick around
  • 11012 Views
  • 63 replies
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Part II AMC Gone Missing Again

Last night AMC went missing again and I couldn't record The walking Dead or Interview With A Vampire. The last time it happened was in April;old post below. The schedule is there and you can set a program to record.At the appropriate time,the red rec...

a084299 by I plan to stick around
  • 3321 Views
  • 16 replies
  • 0 likes

Resolved! Bad Global (116 SD) Simsubs

I already called Rogers on Friday to complain about the failed (no audio for the American channels that are part of the Global Toronto (SD only- ch 116) simsubs for all the CBS Buffalo (SD ch 145), and Now it's also the NBC Buffalo (SD channel 149) s...

mebe by I'm an advisor
  • 2562 Views
  • 10 replies
  • 0 likes