Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
I replaced my 5 button remote and I always could use the code 990 to find the 4 digit code With that code it can tell me what the TV code is. The first number will blink the number of the code, 2nd number 3rd number and so forth, if it does not blink...
This happens quite regularly but has been off for me in London, ON since about 9am this morning
Lately we've noticed reception on some shows is far from perfect. The picture breaks up or freezes at least two or three times. It's more frequent with PVR recorded shows. What's the more likely cause? PVR, Rogers transmission or the always popular "...
Hi i used to see a picture of the recorded program and then underneath eg 3 new Now I see a separate picture for every time program is recorded. It no longer has one picture of the program and when you click on it all recordings of that program liste...
All of sudden TV audio is gone while watching TV. Picture is fine. Some TV channels have no audio but some other channels are fine. Cable is connected to Nextbox, HDMI to home stereo then HDMI to TV. Streaming program is fine so the issue is not TV ...
Why is Rogers putting the feed from CTV over the NBC channel. When I got NBC I expect to see an NBC feed, Not a CTV feed. ***Edited Labels***
Our condo signed a bulk contract a year ago. Not sure why they would sign a contract with something that was being phased out and replaced by ignite. Hence we are supplied with refurbished boxes which I need to replace about once a month. It is a rea...
Now, allow me to preface this inquiry by stating that I am well aware that this issue has been brought up as well as addressed many times before on this forum alone, especially when the NextBox 3.0 had just come onto the market. However, no matter ...
I have a SA HD8300 PVR that was purchased from Future Shop perhaps 10 years ago, not rented. Has work well for many years. About a year or two ago, some of the channels stopped tuning. For example:494 TSN1495 TSN2496 TSN3500 SN505 SN506 SNWhen tryin...
My Champion Plus URC2125 is different than the one that describes on the remote manual. The INFO button is marked as BACK, and the FAV button is marked as INFO. I wonder how can I get the favourite channel listing? **Labels Added**
Since last Friday most of the prime time schedule has showed an no information. Since Saturday the Friday and later schedule is fine **Labels Added**
Ever since the last software update the Ignite TV screen saver keeps cycling between Animals and Entertainment when I have it set to Animals. Support has been clueless and useless. *** Edited Labels***
Hi, I am new to 4K PVR. I have some questions about it. In the record settings, there is "New Episodes" and "All Episodes". What is the different? There is "This day of the week" and "Any day of the week", what is the different? I would like record...
HDA&E has been in 2 channel audio mode for more than a week, instead of the usual 5.1 mode. ***Added Labels***
I’m trying to catch up on the new show Peacemaker on Crave on demand but it is missing episode 3. It Listed 1,2 and 4 which just aired this week… kinda frustrating *Added Labels*
I seem to recall that in the past when I wanted to add cable boxes I was told that there was a maximum of 10 cable boxes per account. Does such a limit exist and is it still a binding constraint? I have older cable boxes like SA8300HD, SA4250HD, ...
I have some video's I'd like to watch . Tried but no luck ***Edited Labels***
I don't have IgniteTV, but I have a question about using Rogers to pay for service subscriptions. I understand that subscribing to services like Netflix and Crave through Rogers allows you to use the Ignite STB search feature to search across their c...
Hi, My phone line is with Bell and use to be supplied using traditional phone wiring. It started having some probs (they said the wiring leading to the house was shorting) and since I had a fiber drop coming to the house, they switched my phone serv...
Anyone one else out there having audio problems with the MTV channels? A few times a minute, the sound just cuts off for a brief moment - a bit annoying. I've reported this a number of times but they want to send a technician over - not plausible...
