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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Resolved! Programming TV with 5-mode Remote

Hi, I've went through the steps for both the automatic and manual code-finding to set up my Rogers 5-mode remote and neither have worked. When I try to imput the four-digit code for the manufacturer, the TV thinks I'm imputting a channel I want to go...

leafs121688 by I've Been Around
  • 182921 Views
  • 101 replies
  • 0 likes

On Demand Shows Ending Before Completion

Recently, we’ve experienced at least 3 episodes of different Food Network shows ending before they are finished. As is, the show abruptly ends two thirds of the way through and we are kicked back to the start with only the option of watching it over ...

Junebug1929 by I've Been Here Awhile
  • 4055 Views
  • 21 replies
  • 1 likes

When is Rogers going to improve Anyplace TV?

I use this product on my Windows 10 laptop and it's performance and defects get me frustrated.1. It frequently freezes (whereas I NEVER have this problem with Netflix)2. I often get the message "Hmm - this video is taking longer to load....."3. Somet...

KerryForest by I Plan to Stick Around
  • 4176 Views
  • 13 replies
  • 1 likes

Resolved! Rogers Anyplace TV - not available outside of Canada error

Hi...My rogers anyplace tv says cannot access outside Canada. I am in Toronto and using Samsung S7 phone and Samsung Tab A 32gb that always worked previously. How can this be corrected?Thanks amd appreciate as I see others saying the same thing. *Add...

Bob1936 by I've Been Here Awhile
  • 8674 Views
  • 35 replies
  • 0 likes

Making News Channels Available in HD format

Now that Fox News Channel is in Full HD on both Cable and Ignite, let me make a suggestion for the rest of the News channels on Rogers services that are not yet HD. Here's a list of other news channels carried by Rogers that aren't in HD yet: CNBC (o...

BMan78 by I Plan to Stick Around
  • 4660 Views
  • 11 replies
  • 2 likes

Issues with Nextbox 3

For some time I've been having issues watching TV through a NextBox 3 (9865). These would include freezing of the TV for between 30 seconds and two minutes during which time the NextBox would not respond to any button presses; recorded shows not reco...

PeterT by I'm Here A Lot
  • 9629 Views
  • 16 replies
  • 0 likes

Anyplace tv for Apple tv

What’s going on with this Rogers?Why is anyplace tv available on iPhone but not Apple TV? Seriously, What’s the hold up??? *** Added Labels ***

MitchBott by I've Been Here Awhile
  • 12137 Views
  • 12 replies
  • 1 likes

Looking for a simple replacement universal remote

Hope I can get an answer here. Like to get some suggestions for a simple remote. I have elderly grandparents that grew up with a relatively simple analog crt tv. Now they have a rogers cable box and a flat screen. The supplied rogers remote does perf...

Apple TV Can't sign into Crave

Anyone else having trouble signing into Crave on an Apple TV. I got Crave working on an iPad and through my PVR but no go on Apple TV. It accepts my sign-in online using my Rogers info, but doesn't refresh and activate on Apple TV. I called it in to ...

Sailorman by I Plan to Stick Around
  • 28466 Views
  • 82 replies
  • 0 likes

Rogers anywhere tv app on sony bravia tv

At my cottage and trying to get the anywhere app on my sony tv. I can get the Bell one but not rogers My best case is getting on my computer and using HDMI cable but it gets blurry Why is this so hard? Solutions? ***Added Labels***

gvc1 by I've Been Here Awhile
  • 15387 Views
  • 14 replies
  • 0 likes

Error code 1502

I have not been able to use anyplace tv for over a year....I cannot use my laptop for views live streaming...I have tried everything that the techs asked me to do...I had given up till yesterday when a tech on moncton suggested a strange thing to try...

golfrox by I Plan to Stick Around
  • 9466 Views
  • 40 replies
  • 3 likes

Nextbox3.0 freezing on playback

I own a nextbox 3.0 pvr. I was told to swap it out for a new one about a month ago because it was freezing during playback. They gave me a refurbished one that worked at first but now is doing the same thing. I spent over two hours on phone today wit...

keya by I've Been Here Awhile
  • 6892 Views
  • 40 replies
  • 0 likes

Sportsnet 4K channels

I no longer have Sportsnet 4K channels 997 & 998 available on my guide. They are no where to be seen. TSN 2 & 4 are there but not Sportsnet. The channels had been there for 2 years and all of a sudden they are gone. I’ve reset the box a few times alr...

3Apples by I'm Here A Lot
  • 4256 Views
  • 8 replies
  • 0 likes

CBC channel 8 in Ottawa has choppy video

I have PVR'd a few shows from CBC channel 8 and they all look choppy like there are dropping frames. Watching the channel live also displays this weird choppy video. Is this a known issue or a problem with my equipment. All other channels are fine. *...

imis by I've Been Here Awhile
  • 2953 Views
  • 21 replies
  • 0 likes

TSN Login Issue

I've been unable to log in to TSN GO to watch any of their on demand videos. I usually like to watch their formula 1 coverage during the week as I can't always catch the races on a Sunday, however when I try to log in to watch it tells me I must be s...

db87 by I've Been Here Awhile
  • 7784 Views
  • 17 replies
  • 0 likes

UEFA Sells Canadian Broadcast Rights for Champions League Soccer

Outrageous behaviour - Rogers cuts off soccer - makes you fork out 20 bucks a month for DAZN Nasty surprise - Champs/Europa Leagues started this week and not on TSN. Soccer on TSN took a major hit, a clear statement that if you want it you must pay 2...

Cacat by I Plan to Stick Around
  • 30329 Views
  • 51 replies
  • 0 likes

Newly hidden channels don't stay hidden

Hi. I have the NextBox 2.0 and have enjoyed the ability to hide channels. But lately when I hide channels, they don't stay hidden any longer than a day. Yet all the channels I hid long ago are still hidden. Any known solution? Is there a maximum numb...

unun4848 by I Plan to Stick Around
  • 2577 Views
  • 4 replies
  • 0 likes

Issues w/ Whole Home PVR

I have 2 devices that are set up for the Whole Home PVR: Netbox 3.0 PVR and 4K Box. I have had at least 3 service calls in the last 8 months as the connection between both devices gets disconnected. The light on the 4K box go on and off and I cannot ...

Alex4161 by I'm a Reliable Contributor
  • 5603 Views
  • 33 replies
  • 0 likes

Rogers Authentication - GO Apps

Hoping someone from Rogers support can help me. During the day I travel, while away from home I use a couple "Go" apps to watch TV. I prefer the Go apps to Anyplace TV as I can ChromeCast both CTV and Global, my favourites. For some reason, since las...

PJK13 by I've Been Around
  • 5748 Views
  • 12 replies
  • 0 likes

Timing of NextBox Downloads/Updates

I have been seeing a disturbing trend over the past weeks and months - my PVR is being updated and rebooted at VERY annoying and inconvenient times, i.e. during the day or worse, in prime time. We have a NextBox 4K PVR but I think this is happening o...

DrMike by I'm a Trusted Contributor
  • 6025 Views
  • 13 replies
  • 0 likes