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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Resolved! rogers 4k box not booting

hello, I have a Rogers 4K box, NOT a PVR, i bought it off someone a few years ago and was working fine. I started to have issues with it not staying connect to rogers services (TV coax), and now recently the box gets booted from the network and shows...

jim31 by I'm here a lot
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Becoming Elizabeth on Starz Originals

Hello, I was able to see the first 2 episodes of Becoming Elizabeth without a problem but episode 3 & 4 are still not available.Why can I not see the latest episodes?     ***Edited Labels***

Nousie by I've been here awhile
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Audio issue

My audio and visual are not in sync...cant figure out how to fix..any suggestions. Thanks     ***Edited Labels***

Louanne by I've been around
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Resolved! Is a Rogers Cable Box Needed for Each TV?

My condo has Rogers Cable, not Rogers Ignite so will need the old cable boxes. I will have 2 TVs. Is there a way around to not having a cable box with my main TV? It’s an eyesore and don’t have a spot for it.   ***Edited Labels***

sdf3456 by I've been here awhile
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  • 1 replies
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Incompetent Service as usual from Rogers - Where is the delivery?????

I am so furious with Rogers , as usual, we are being held hostage and Roger's takes no accountability. On Monday, I had called Rogers (ticket#C177909305) about the NextBox that suddenly stopped working, I was told that the model we had was a problem ...

Shenny007 by I'm here a lot
  • 1391 Views
  • 8 replies
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Cable repair - How do I get a temporary cable installed?

I would like to know how to get a temporary cable installed. My father lives where there is active construction and has been without tv or home phone for 8 days. I spoke to customer service and they were not able to assist. I am getting tired of the ...

Lindad1 by I've been here awhile
  • 708 Views
  • 1 replies
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Channels have all gone dark!

All my channels are dark.  All I see is a box that say "This service is currently not available.  Please try again later." What's going on?  

TimMcCree by I plan to stick around
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Incorrect programming information for Sportsnet Pay Per View?

Sportsnet Pay Per View (channel 348) appears to be showing incorrect programming information.The standard definition channel (350) is showing Impact Wrestling Slammiversary 2022 at 8:00 p.m., which should be correct, while the high definition channel...

Resolved! Moving tv cables

I need to move tv cable from middle of livingroom to side wall for open concept in my condo i own. The walls are all open right due to renovations and i am putting in a drop ceiling so to move cable would be easy access. Who do i contact to do this? ...

djunor by I've been here awhile
  • 1383 Views
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Digital Box Not Working

4 digital boxes at my house only 1 is working. What do I do to reset all four? Was working fine yesterday and now today only 1 is working, the others are not.       ***Edited Labels***

North401 by I've been here awhile
  • 755 Views
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Resolved! Digital Cable TV and Internet Pricing

Can someone post where I can find the pricing for Digital Cable TV and legacy High Speed Internet.  All I can find online is the pricing for Ignite Internet and TV. I realize Rogers is marketing Ignite but where can I find pricing for the legacy Digi...

Sailorman by I plan to stick around
  • 2318 Views
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Resolved! NextBOX 9865 no longer recording

HelloI just found the my NextBOX 9865 is no longer recording and all recorded programs have disappeared from the list. Otherwise, I can still watch TV.I press record and it displays “Program is being recorded” but its not recorded.I read some posts a...

oy by I've been here awhile
  • 3344 Views
  • 10 replies
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Issues with Internet and Digital TV

We've been experiencing worsening intermittent issues with our Internet and Digital TV services for the last couple of months.  All of the symptoms we see are intermittent.  Our cable is normally buried, although we currently (for past month) have a ...

GWD by I plan to stick around
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  • 16 replies
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Flickering Black box on top of screen directly caused by Rogers

Watching TV is impossible for quite a while now due to a large and wide black box that looks like a film camera reel roll flickering rapidly on top of the screen. The only way to make it go away temporarily is to use the remote to show the channel in...

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SIRTOXIC by I'm here a lot
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Resolved! Lobby channel & Ignite

Hello - I have Ignite internet and have the Ignite white modem, but no TV box (did not subscribe to it).  I connected from teh wall socket directly to my television coax input and find I can receive some signals, including, on a sometimes intermitten...

Mat888 by I've been here awhile
  • 7344 Views
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Resolved! Audio not controlled by "Watch Cable"

Hello, my old PVR died and was replaced today. I received a new urc2125 remote and paired all devices, the TV (Samsung) and the Audio (a Technics AM/FM receiver). Here's the problem: The Technics Audio button will only work separately, not through th...

chdiamo1 by I'm a reliable contributor
  • 978 Views
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Audio Out of Sync

Autio on CTV timeshifted channel 581 is out of sync in toronto       ***Edited Labels***

AMC Gone Missing

Last night there was no signal on AMC and I couldn't watch The Walking Dead.Today again there is no signal only a black screen.What happened to AMC?       ***Edited Labels***

a084299 by I plan to stick around
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