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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Resolved! Big Button remote

Tried today, 2022-12-13 to purchase a Big Button remote at one of the Brampton Rogers stores and I was told that that item is no longer available! Since not all TV viewers have perfect vision and pointy fingers, the Big Button remote seemed to have b...

BramptonBud by I've been here awhile
  • 1419 Views
  • 1 replies
  • 0 likes

Resolved! Exchange defective Nextbox

Is there an easy way to arrange for an exchange of defective Netbox? Perhaps by email? I've been on chat for several hours.     ***Added Labels***

steve3455 by I've been here awhile
  • 1065 Views
  • 2 replies
  • 0 likes

Resolved! How does adding an HDD to the back of an HD PVR via eSATA cable work?

I've never done this before, so I just want to get the right kind of background information before I attempt such a thing. Let me set the scene a little more specifically... Say one has two PVR boxes. One NextBox 2.0 and one NextBox 3.0. Both are ful...

ArianK by I plan to stick around
  • 762 Views
  • 3 replies
  • 0 likes

Nextbox 4K PVR...Incomplete/Partial Recordings

Hi,   Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...

JLG1956 by I plan to stick around
  • 3338 Views
  • 31 replies
  • 0 likes

Nextbox 3.0 Thumbnails

Is anyone out there still using Nextbox 3.0? I'm having an issue with the thumbnail pictures. Every time I record a program (or set a series) I get a blank box... no more nice pictures. Tech support has been useless. Is anyone else out there experien...

Oscar15 by I've been here awhile
  • 1419 Views
  • 4 replies
  • 0 likes

Resolved! Channel stomping

Rogers continues their practice of taking Canadian feed and overwriting( I am sure there is a better tem) Us channels and I an sick and tired of it. The other night there were 2 US feeds that were listed on the IPG that were airing Andor. Both feeds ...

rickwl2000 by I plan to stick around
  • 1152 Views
  • 5 replies
  • 0 likes

Resolved! Lobby camera info

Our lobby camera in the building has been updated to IP so know we do not get it on any tvs in the building as it is not coax anymore. What needs to be done to fix this anyone know>?     ***Edited Labels***

skippy7811 by I've been around
  • 1008 Views
  • 2 replies
  • 0 likes

On demand not finishing

For a few months now, we are having issues with OnDemand. We have so many shows we watch that are on at the same time that we have to rely on OnDemand. Now every show we watch OnDemand quits 3/4 of the way through. Then we are given the option to can...

zbeast32 by I've been around
  • 1094 Views
  • 6 replies
  • 1 likes

Insignia Fire TV and Rogers Streaming Services - Channel 100

I have an Insignia Fire TV that has access to WIFI and I can stream shows and movies. I have a Rogers cable modem box with a coax connection that streams on channel 100.   When I go to channel 100 using Rogers cable box, the screen and sound start br...

falcios by I'm an enthusiast
  • 862 Views
  • 3 replies
  • 0 likes

Resolved! Hook Up To House

Hi. When I signed up last February Rogers added a temp line which is a wood stick from the green cable box up and over to my house. It looks crude and would not withstand someone deciding to pull it out of the box. I have called numerous times to inq...

HeatherN by I've been around
  • 480 Views
  • 1 replies
  • 0 likes

Channel 49 - BET (Black Entertainment Television)

The networks name speaks for itself. With the globalization of diversity and community building there are a lot of people including myself that is disappointed that Rogers no longer has this channel for their customers/viewers.

Kris_ by I've been around
  • 11188 Views
  • 27 replies
  • 9 likes

CityTV Toronto HD picture problems for months

Last year, another poster mentioned that CityTV was randomly freezing, then showing a green or black screen. When that problem was eventually fixed, the problem came back, but now there is a different picture problem with the CityTV Toronto HD channe...

mebe by I'm a trusted contributor
  • 1414 Views
  • 6 replies
  • 0 likes

Blackscreen on one channel only

Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...

admin201 by I plan to stick around
  • 5700 Views
  • 63 replies
  • 0 likes

Part II AMC Gone Missing Again

Last night AMC went missing again and I couldn't record The walking Dead or Interview With A Vampire. The last time it happened was in April;old post below. The schedule is there and you can set a program to record.At the appropriate time,the red rec...

a084299 by I plan to stick around
  • 2078 Views
  • 16 replies
  • 0 likes

Resolved! Bad Global (116 SD) Simsubs

I already called Rogers on Friday to complain about the failed (no audio for the American channels that are part of the Global Toronto (SD only- ch 116) simsubs for all the CBS Buffalo (SD ch 145), and Now it's also the NBC Buffalo (SD channel 149) s...

mebe by I'm a trusted contributor
  • 1586 Views
  • 10 replies
  • 0 likes

Resolved! MLB Network audio and picture problems

MLB Network channel on digital legacy channels 415 and 508 (both hd) started breaking up every few seconds or minutes, early this morning (after being fine for the weeks previous), and still has audio hiccups, or even the occasional 5 second black sc...

mebe by I'm a trusted contributor
  • 717 Views
  • 3 replies
  • 0 likes

Resolved! City TV Toronto Slightly Distorted Audio

As of today, I noticedduring the 6pm news broadcast on Rogers digital legacy HD CityTv Toronto, channels 7 or 519, or SD channel 133, there is a slight distortion or garbled audio that is not appearing on any other CityTv affiliates. It's also affect...

mebe by I'm a trusted contributor
  • 574 Views
  • 1 replies
  • 0 likes

Resolved! 4:3 program over a 16:9 transmission

Greetings, I got roped into this and now I’m reaching out to you.  We all have a modern day widescreen 16:9 TV.  We are viewing an older program filmed in 4:3 standard screen.  I don’t know exactly what is going on.  I believe the station – and not n...

Channel not working on PVR

We have 1 PVR and 2 regular HD cable boxes. We are NOT on Ignite.27 & 263 are where we normally find W Network. The channels appear fine on the 2 regular cable boxes but on the PVR, we either get an extremely pixelated frozen image or just a black sc...

TpBoomer by I've been here awhile
  • 833 Views
  • 2 replies
  • 0 likes

Inconsistent identification of TSN channels

In 2014, expanded their network with the rebranding of TSN to TSN1, and the introduction of TSN3, 4, and 5.  Since that time, you've identified these channels as follows on your network: 494: TSN1H495: TSN2H496: TSN3H497: TSN4H498: TSNH5 The, "H," is...