Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
It has been a month now of recordings (set to erase after a year) spontaneously disappearing (not even available in the restore deleted folder). After it deleted some random things that were a few months old it has now been mostly new recordings. The...
There's a known outage in my area (Toronto). as of 7am, all my digital legacy channels are now black (except for Lobby channel, and VOD) and no audio options exist via Info button.The good news is that all previously recorded programs on the PVR will...
We have Ignite TV and internet. Hydro One is doing a scheduled power outage where we live in a huge area in and around Caledonia, ON. This will be overnight for 8 hrs on June 3 2023 from 10 pm until 6 am.We will have access to a borrowed generator an...
Anybody else having issues with shows resetting to the beginning when fast forwarding a recorded show? It only seems to happen when we record the nascar race. Usually 4-5 times when fast forwarding commercials it resets to the beginning. So frustrati...
I've been having this cable TV problem for over two years now with the picture breaking up or pixalated on certain channels. 1,3,8,20,62,57 Rogers fixes the problem and it works for several weeks or over a month then the problem starts again. Last ye...
Digital Legacy Guide Error - CTV SciFi started the first episode of "Mrs. Davis" about 5 minutes or more before its scheduled starting time of 10:30 pm (following the Series finale of Picard). I didn't miss anything because I also recorded Picard, bu...
I'm not too techy but I've been wrestling with an issue of missing channels for a couple of weeks. I will note that we are on Digital and not Ignite. We have two older boxes. A Scientific Atlanta - 4250HD and a PVR. We own both boxes. They have serve...
We use a firestick & an IPTV provider and lately a lot of Leaf games get stuck in vuffering mode and never come on. Specifically these games are on Sportsnet & TSN. When I complained to my provider they said Rogers is blocking the games. Is this true...
Greetings Experts, Like to lean on your knowledge. Had a little scare this morning. My explorer 4250 (aka SD4290) was off. I unplugged the power cord, waited a minute, plugged it back it and nothing. I did not get the power on clicking noise. ...
Not really a problem, but more of an observation. The LIVE Rogers Legacy CityTV Toronto HD feed (ch.7 and 519) used to be about 8 seconds behind my indoor antenna feed. I was previously trying to see if any signal issues from the Rogers feed, were be...
Can Rogers please stop the regional blackout’s of the Toronto maple leaf games in the Ottawa region.Why can I watch every other Canadian team and Seattle .vs. Arizona but I can’t watch the leaf games when it’s decided they are to be blacked out. I do...
I just signed up for Rogers TV and Internet with a door to door Rogers Rep. I She offered me Internet + TV Sports+28 channels for $99 plus a second TV out let for $10 more for $109.The Internet works fine But I didn't get some of the TV Channels I a...
NEXTBOX Explorer 8642-HD: can it be still used with Rogers cable TV now? ***Edited Labels***
Trying to get a message to the Rogers Simsub (Simultaneous Substitution) dept. by calling the Rogers tech dept. is unfortunately an exercise in futility. I got through quickly today, but the agent kept repeating the same inaccurate info about the sta...
My condo is switching to Ignite as of May 1. I have a lot of saved content on my Netbox PVR. How do I save this content or upload it to the new Ignite cloud recorder? I d9 not want to lose this content! ***Edited Labels***
Hi, I received an email from Rogers. Part of it says, "Starting April 23, 2023, the Real Estate and Broadcast News channels will no longer be available and will be removed from your TV package as of this date." Which broadcast news channels are ...
Legacy TV, old mountain cable system. New box arrived yesterday, tech set it up, tested signal, said we have strong signal. Good.After he left, we noticed channels with no sound. You can hop around, other channels are fine. Turn the box off, and ba...
Good afternoon: I spent a lot of time yesterday attemp;ting to pair the above devices; I looked at the documentation and according to my understanding the universal code for RCA RT2480 is 1547. I have inputted this code into remote but the TV set doe...
How would i do a factory reset (erase everything) on a Scientific Atlanta Explorer 8300HD with no cable service ?...Thx
My 9865's hard drive has crashed rendering the box unusable. I understand that a replacement hard drive is relatively easy to find but opening the case in order to swap out the drives is difficult. Is there a place where I can get this fixed locally ...