Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Here's our issue: For the past two weeks (and periodically over the past several months), the feed from CBC Ottawa (channels 514 and 008 here in Ottawa) is simply not there: the screen is blank and there is no sound, but when I click on "info", the s...
Just noticed at least four channels we normally get are not showing up when I tune in. Channel 19 TSC, channel 35 TLNHD, 36 LIFE, and 60 Vision are not working. They still show up in the guide as subscribed channels but that's all. They were working ...
So, I want to record some programs on CBS but on Sundays there are football games that often go longer than the posted times. The recording option only allows recording according to the time schedule as opposed to the actual program and over time gam...
How do I record show presently playing on 4K HD PVR Nextbox CAV10455HD. I can record future shows but not current shows *Added Labels*
I see commercials for new release show/movie now showing on Crave. But the show/movie is not listed for selection in Crave when I try to watch. **Labels Added**
Regarding Rogers digital TV, for the past several days channel 309 only accesses Crave on Demand, the HBO + Movies on demand is not accessible --- what's going on? *** Edited Labels ***
I use a NextBox 3.0 HDPVR. I have encountered an annoying bug. Here are some steps to reproduce the problem: 1. Schedule a program to be recorded.2. When the program starts recording, switch the box to another channel.3. Open up Picture-in-Picture an...
This has been rumour for a while, but it's now confirmed by Logitech: https://support.logi.com/hc/en-us/community/posts/1500000658341 "While Harmony remotes are and continue to be available through various retailers, moving forward Logitech will ...
Just got a new remote as the other one quit working. On some channels the remote enters the digit 5 after you punch in a channel selection. For example if you enter channel 79 the tv screen shows the 79 and then adds 5 to it so you go right to channe...
Sometimes, our 4K NextBox (CAV10455HD) becomes unresponsive to any UI command: remote buttons don't register (we tried both remotes); even the front-panel power button doesn't register. Meanwhile, the box continues to play live TV or a recording; it ...
Almost all cable channels are not showing. Two boxes. Both same issue. ***Edited Labels***
Is it normal for the Rogers tech to run a cable line up the tree at the front of my property to connect to my neighbors house? I looks bad. Shouldn’t they have asked permission first? How long will this cable be left dangling in front of my home? ...
Why have the dates of production/release been removed from all channels? Very annoying as do not know if watching an original movie or remake. For TV shows they are usually not shown in series, but random so I would like to know at least what season ...
Blue Jays games not available. What gives? **Labels Added**
Has anyone noticed a problem with their MSNBC feeds? Every morning there should be Morning Joe on at 6am. However, for the past few weeks, the show starts and is then switched to the 11th hour, their evening broadcast. This is similar to what used to...
I went to Rogers to recieve a new remote 1056B03 and the 30 second skip button has gone and the inputs do not light up. . ? *** Edited Labels/Title ***
A good friend of mine (also a Rogers customer) has a Digital TV box that he happens to own. He also has a lot of PVR recordings backlogged on it. Problem is, he can't access them due to the fact that his box doesn't have service running on it. Can ...
Does anybody else have the following problem: CityTV programs subbed on US channels - CC does not work. ***Edited Labels***
I have been waiting to have our cable buried for 6 months. They finally came yesterday without advising me. I was not home and did not give them permission to enter my backyard - but they did and they buried the line. While doing this, they dug aroun...
I have a 3 year bundle ending in November 2021. What would be the ECF if I cancel June 2021? **Labels Added**