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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Episode 4 of Station Eleven missing from OnDemand

I access Crave OnDemand through Channel 100 on Rogers. I can see episodes 1,2,3 and 5, but not episode 4 which came out the same day as episode 5. Using Search function also doesn’t find it. Any suggestions?     *** Edited Labels***

Tinker2 by I've been around
  • 1707 Views
  • 2 replies
  • 0 likes

Resolved! Nextbox champion remote with LG tv

Has anyone been able to get input switching on the nextbox champion remote to work with a newer lg tv (LG C1 in my case). I had it working great with my Samsung Q80, but I can’t get it working with my new LG.   I was able to get volume and power work...

geoken2 by I'm here a lot
  • 3395 Views
  • 5 replies
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Resolved! Adding and deleting older digital boxes like SA3250HD, 4250HD, 8300HD

Through the years I have purchased many digital TV boxes - these were probably all a decade or more ago.  Boxes such as SA33200s, SA3250HDs, SA4250HDs and SA8300HDs.  I have had about 10 or boxes on my account and some of these boxes have now died, a...

wayner92 by I'm a senior contributor
  • 2872 Views
  • 3 replies
  • 0 likes

Latest NextBox Terminal.

I have a Nextbox 3.0 Whole Home setup with 9865 HD PVR and 4642 HD boxes.  The 4642 HD is terribly slow to respond to remote (changing channels, tv guide, play/rew/ff buttons).  Is there a better model out there?   Note: NOT interested in switching t...

SB28 by I plan to stick around
  • 3176 Views
  • 3 replies
  • 0 likes

Black screen on one channel?

Here's our issue: For the past two weeks (and periodically over the past several months), the feed from CBC Ottawa (channels 514 and 008 here in Ottawa) is simply not there: the screen is blank and there is no sound, but when I click on "info", the s...

Darcie44 by I plan to stick around
  • 4493 Views
  • 5 replies
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Resolved! Subscribed Channels Missing

Just noticed at least four channels we normally get are not showing up when I tune in. Channel 19 TSC, channel 35 TLNHD, 36 LIFE, and 60 Vision are not working. They still show up in the guide as subscribed channels but that's all. They were working ...

Cap07 by I'm a reliable contributor
  • 10180 Views
  • 4 replies
  • 0 likes

Recording Delayed Programs

So, I want to record some programs on CBS but on Sundays there are football games that often go longer than the posted times. The recording option only allows recording according to the time schedule as opposed to the actual program and over time gam...

schmidtp by I plan to stick around
  • 2683 Views
  • 4 replies
  • 0 likes

Newly Released Content is Missing on Crave

I see commercials for new release show/movie now showing on Crave.  But the show/movie is not listed for selection in Crave when I try to watch.     **Labels Added**

Lisafus by I've been here awhile
  • 7802 Views
  • 10 replies
  • 0 likes

HBO + Movies on demand not accessible

Regarding Rogers digital TV, for the past several days channel 309 only accesses Crave on Demand, the HBO + Movies on demand is not accessible --- what's going on?   *** Edited Labels *** 

jonsp by I've been here awhile
  • 3722 Views
  • 2 replies
  • 0 likes

Nextbox 3 HD bug - Scheduled Recording and PIP

I use a NextBox 3.0 HDPVR. I have encountered an annoying bug. Here are some steps to reproduce the problem: 1. Schedule a program to be recorded.2. When the program starts recording, switch the box to another channel.3. Open up Picture-in-Picture an...

Nick68 by I've been here awhile
  • 2153 Views
  • 3 replies
  • 0 likes

TV Remote

Just got a new remote as the other one quit working. On some channels the remote enters the digit 5 after you punch in a channel selection. For example if you enter channel 79 the tv screen shows the 79 and then adds 5 to it so you go right to channe...

4K Nextbox (CAV10455HD): user interface becomes unresponsive

Sometimes, our 4K NextBox (CAV10455HD) becomes unresponsive to any UI command: remote buttons don't register (we tried both remotes); even the front-panel power button doesn't register. Meanwhile, the box continues to play live TV or a recording; it ...

Blaq by I plan to stick around
  • 3984 Views
  • 3 replies
  • 1 likes

Channels Are Not Showing Up

Almost all cable channels are not showing. Two boxes. Both same issue.       ***Edited Labels***

aeronut3 by I've been here awhile
  • 6999 Views
  • 6 replies
  • 0 likes

Neighbors cable line

Is it normal for the Rogers tech to run a cable line up the tree at the front of my property to connect to my neighbors house? I looks bad. Shouldn’t they have asked permission first? How long will this cable be left dangling in front of my home?    ...

abdel1 by I've been around
  • 15762 Views
  • 14 replies
  • 0 likes

Resolved! Release Dates Missing on Channels

Why have the dates of production/release been removed from all channels? Very annoying as do not know if watching an original movie or remake. For TV shows they are usually not shown in series, but random so I would like to know at least what season ...

paullj by I plan to stick around
  • 23364 Views
  • 66 replies
  • 4 likes

Resolved! MSNBC Feeds?

Has anyone noticed a problem with their MSNBC feeds? Every morning there should be Morning Joe on at 6am. However, for the past few weeks, the show starts and is then switched to the 11th hour, their evening broadcast. This is similar to what used to...

akselsoft by I plan to stick around
  • 3551 Views
  • 5 replies
  • 0 likes