Just got Crave subscription through Rogers. Downloaded the Crave app on my phone and tried to sign in using the Rogers TV Provider. I can't get past the Captcha. After clicking the verify button on the Captcha it just returns to the 'I am Not a Robo...
the selection in the myrogers area for changing phone numbers is not working. ***Edited Labels***
Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and typ...
when I open an account at Rogers using the same email address I use at Fido, it won't let me register an online account, and Rogers could not give a reason and did not solve the problem until they asked me to use a different email address. Now I reca...
For the past week I cannot access any of my account details via either the app and MyRogers. I am logged in, see my account name and that is it. Chat and calling in have not rectified this. How are customer accounts being supported if we cannot vi...
Hi, I have not been able to make a payment to my business cell phones. When I use the app (MyRogers), I get a message indicating that "Something went wrong." I have also tried to make a payment on Rogers.com, however when I submit the payment inf...
Hi, This app keeps crashing on me over the past week with the new update (Samsung S21+). I would like to pay my over due bill since you won't take my payment in stores and over the phone anymore. I have cleared the Cache, App Data and have uninstalle...
I'm unable to manage by Ignite TV package and/or change my Flex channels. The "Manage" TV link is just redirecting back to the Rogers home page. Is anybody else having this issue? **Labels Added**
I am pleased that the site maintenance didn't take quite as long as outlined in the message that came up when I tried to login to the forum and MyRogers last night and this morning - screenshot below: Maint It does seem inordinately long to have ...
I have home connect app. Added all my devices . How do I view which apps and sites have been used from those devices in home connect.I do see usage page for each device . It shows the chart of duration of the device , but doesn’t provide any details ...
It randomly stopped working about 2 months ago. I can't figure it out....because i litterally have tried everything. Spent hours on the internet searching for answers, tried each and every suggestion (you name it....i probably tried it). Only thi...
Sorry, we can't retrieve youraccount information here. Pleasego to rogers.com to sign in , this message shows up everything I try to use the app **Labels Added**
In the app I cannot access Services (the option is not clickable and disabled)In the website, trying to access Usage and Services it opens to an empty dropdown.Cannot access my data usage details. *Added Labels*
My family's devices (iPads & iPhones) are all connected to our home network but they are not showing up in the "Connected" devices on my Rogers HomeConnect App. I used to be able to set usage limits for my kids and had profiles created with their ass...
I installed ignite internet in my new apartment about a week ago, and my phone and laptop both have consistently shown that their wifi is paused, and the webpage prompts me to check the HomeConnect app to resume internet access. When I log in to the ...
“MyRogers” is not working for weeks now. Comes back with “Something Went Wrong” message every time. **Labels Added**
I had about 8 pop ups today at once of devices accessing my wifi. I paused them all (I can tell they are not mine ie. one was a smart doorbell). I changed my password and just got another one. What is happening and how can I make sure my connection i...
Hi guys, I am wondering how to lookup payment histories including device plan that longer than 24 months period, as in the rogers account only showing the attachments up to 24 months Thanks ***Edited Labels***
The Ignite TV Android mobile app has been working for us for years. We use it extensively at the cottage, over WiFi, to stream recordings and live tv. Recently we get an error when trying to watch live tv on the phone itself. We can watch recordings ...
There's a device connected to my network that doesn't appear in the devices list in the HomeConnect app. It is definitely using wifi as I'm able to access it (it's a ring camera) and it shows up in the device list on router login page (10.0.0.1). I w...
