Resolved! MyRogers app on Samsung Galaxy Tab S6
Why Rogers app. does not support my Samsung Tab 6? *Added Labels*
Forum Posts
Resolved! Smart Home Monitoring App no Longer Compatible
The smart home app. on my 3year old phone was working fine until last week. Now when I try to open it I get a message that the app. is no longer compatible with my phone. *** Edited Labels/Title ***
How Can I Upgrade My Wireless Device?
I would like to know if I need to talk to a live agent to upgrade my iPhone 7 Plus to a iPhone 8+? **Labels Added**
MyRogers not allowing data manager to limit bonus data.
Not sure if this is currently being worked on or not but it sure is annoying. I currently have a plan which includes 1GB of data but also comes with a few GB’s of bonus data. In the Data Management screen I am unable to control the bonus data and am ...
Resolved! How do I change my device IMEI???
Recently, I bought a Google Pixel phone for my wife. How do I change her old device IMEI to the new one through MyRogers? Or is this something that can only be done by calling Rogers? Thanks in advance. ***Edited Labels***
Resolved! Billed Usage Details - Message Bundle
On the Rogers app, on the text screen it has a heading Bundles messages - and reports My usage and a number. The number is not the total text messages I have sent, it is a subset, do we know what it is reporting? On the Rogers bill under talk, in ...
Resolved! Can't signin to rogers website using firefox
Hi, I can sign in with chrome and edge but firefox it just hangs forever WIth the spinning circle as you can see in this picture It has been like that for a few months. *Added Labels*
Rogers Business Self-Serve
I’m two days nEw to Rogers on a brand new iPhone 8plusBusiness app keeps crashing.It starts to load then crashes.I’ve deleted and reinstalled and it doesn’t t help. ***Edited Labels***
Resolved! Registering a MyRogers Account Without a Rogers Phone Number
I tried to set it up but it wants my rogers phone number but I have a telus number and it won’t accept it. How do I go aboyt setting it up without a phone number? *** Added Labels ***
MyRogers App Account not Supported Error
That's what I'm seeing when I open the My Roger's app. Any idea why? My account is fine and I was on the app just a couple days ago *** Added Labels ***
Ignite TV App - This Video Cannot Be Played... Error TVAPP-00206
I have suddenly started getting an error message, "This Video Cannot Be Played... Error TVAPP-00206", when using the Ignite TV app on my laptop with the Chrome browser (that's my default browser). I've had no issues with the app whatsoever until late...
MyRogers Not Working on Android 8.0
The MyRogers app was working great on my Note 8 when it was running Android 7.0 however as I updated to latest Android 8.0 today whenever I open the app it only loads a blank screen on the start up and automatically crashes after few seconds. Any ide...
Resolved! Ignite App Does Not Include All Channels I Subscribe To
There appears to be no rhyme or reason as to why some channels (which I get on my STB and TV) are not available on my Ignite TV app? Can anyone explain? ***Added Labels***
MyRogers Not Working on Android 9
After all the updates, the app still doesn't work for me. As soon as I sign in, the app stops displaying usage and I can only download my bill and not see transactions/payment history. I've done the fix listed here and it seemed to work the first tim...
Resolved! Need a transactions copy
My email program has not work properly, lost my copy of my transactions on January 31, 2019, could you resend a memo of the new programs I acquired on that date ***Added Labels***
Changes to Login November 2018
I am often getting the message below when I try to log in. It is a new message for me. It is currently Saturday morning (24 Nov 18) when it is usually a low demand time. But I tried 4 times up to 2-3 minutes! Is anyone else experiencing this problem?...
Rogers NHL bought from iPhone unable to watch on desktop
Hello. I paid my subscription of NHL but can't watch a game on my computer. I bought the package on my iPhone and it works on that device. I tried linking my account with the instructions here, but it does not work. Can you activate it for me? Thanks...
Resolved! Payment History - Sorry, you don't have any history
The Payment History function in Billing and Payment was not working for me. I could view my bill so I could not figure it out. In my case I got the message "Sorry, you don't have any history". I believe the billing system account number was miss...
Rogers NHL LIVE - Invalid Credentials error
I’m having issues signing in. I just redid my services with Rogers as my contract has ended and I now have the steaming NHL service free for a year. When I type in my Rogers account info for the NHL service it tells me ‘Invalid Credentials’. Where do...
Resolved! Small Business - reserve a device
So I have a small business account with business self serve... but when I go to reserve a device (making sure i am good to go for the next iPhone launch ) it redirects me to Rogersdirect.ca, which I do not have a log in for and am not sure how to cr...
