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Unable to receive Rogers SMS verification

C_Richards
I've been here awhile

I am not with Rogers for my cellular services. I have no filters or restrictions active on my device or through my cellular provider, I have added the Rogers short codes 50500, 100100, 89000, and 93998 to my contacts, I have toggled airplane mode, I have done a power cycle, and I have done a soft reset.

I have no issues with short codes from any other services or providers. My Rogers account was set up approximately 5 hours ago and the email verification worked fine however, my sms verification is not coming through.

 

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2 REPLIES 2

Re: Unable to receive Rogers SMS verification

LordDrakkon
I'm an advisor
There are a few reasons this can happen. Depending on who your other carrier is. It might be blocked by them as one of the very anticompetitive measures that all Canadian carriers use. If the number you signed up with is a non-Canadian number. A lot of 2FA short codes are not permitted to be sent to non-Canadian numbers. If you are currently roaming outside of Canada, banks and other major 2FA short codes will not be sent outside of Canada to prevent fraud.

Re: Unable to receive Rogers SMS verification

C_Richards
I've been here awhile

Nope. Not blocked. As previously stated there are no restrictions present through my provider. It is an Ontario number. I am within Ontario and have never been outside of the province or even came close to any borders in about 30 years (long before I ever even got cellular services.

Also, I just added the number as a recovery number and that short code verification came through without any issues.

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