MyRogers & Rogers Apps
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MyRogers error when linking account

Hi , i just had Rogers Ignite TV installed on March 14 and tried to link the account number i was given on MyRogers but it says the account number cannot be found. Tried a live chat with support but after 20+ minutes i got disconnected. Then tried ca...

JML7425 by I Plan to Stick Around
  • 2826 Views
  • 9 replies
  • 0 likes

Resolved! Ignite TV app working on Mobile not WiFi

This app does not work when connected to my home wifi. When I connect to my mobile data it seems to work fine but why would I want to download/watch shows when only on my mobile data. On my laptop when I connect via the Rogers Ignite weblink it works...

shaunb416 by I've Been Here Awhile
  • 6830 Views
  • 15 replies
  • 0 likes

Unable to login to multiple TV Apps

Hi. How do I refresh permissions so my apps work? None of my AppleTV or FireTV apps work (e.g. CNN Go, Global, Sportsnet, etc.). They apps say that I do not have their service through my provider. Rogers Tech support says the issue is with all the ap...

schlotzy by I've Been Here Awhile
  • 785 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App not playing on demand video

When I try to play video from the Starz channel for example using the ignite app I get a connection error TVAPP-00406 sorry we are having trouble retrieving this video. If your internet is otherwise working please try a different channel or program. ...

nighthawk by I Plan to Stick Around
  • 1170 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV App Web Version Requires Flash?

This App requires Adobe Flash when using Windows 10 Pro and Edge (Developers Beta).  Microsoft has indicated Flash will not be supported after December 2020 by any of it's browsers.  Will Rogers be addressing this problem (and please don't point me t...

Philip144 by I Plan to Stick Around
  • 6668 Views
  • 70 replies
  • 1 likes

Resolved! Cannot access Anyplace TV

I'm trying to access Anyplace TV on my iPhone 5. I login and it keeps giving me a message about not having a wireless or TV account with Rogers. I have a wireless account. I was told my plan supports Anyplace TV, What can I do about this? Is it an is...

Nik420 by I've Been Here Awhile
  • 13976 Views
  • 44 replies
  • 0 likes

Resolved! Payment History Showing Incorrect Payment Amount.

Hi    I really need help for Myrogers account issue.  this is my first post here, if anyone can solve my concern i would arreciate, yesterday i logged in my intertnet account i found all my payments on payment history have wrong decimal place, for ex...

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gvo by I Plan to Stick Around
  • 896 Views
  • 4 replies
  • 0 likes

Rogers Smart Home app only works with Data

Hello,   This issue has been there for at least 2 years now (probably more). A LOT of people complain that the app does not work at all and I am fairly certain it's because of this issue. I have tried this on multiple different Wifis (i.e. my home, s...

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samaursa by I've Been Here Awhile
  • 580 Views
  • 3 replies
  • 0 likes

Link to Download Bill as a PDF does not work

Been using this link (circled in red) for the past number of months successfully. Suddenly, today, it does nothing. Numerous clicks does not download my bill despite being notified by email about my bill over a week ago. Reloading the page doesn't h...

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teekay1959 by I've Been Around
  • 4453 Views
  • 12 replies
  • 0 likes

Ignite TV App - Not Connected to the Internet error

Ignate TV App Android doesn't work when connected on my home WiFi. I have Orbi mesh network. Orbi is connected to Rogers modem where WiFi is disabled. Rogers boxes are connected to my WiFi and they work without issues. App on my phone is saying that ...

svlacic by I Plan to Stick Around
  • 6327 Views
  • 62 replies
  • 1 likes

MyWiFi App - Pause Feature Not Working

Hi there, The app has worked well up until this past week. Now it randomly unpauses the devices that I have paused throughout the night (ie the kid's devices), which totally defeats the purpose. Is there a known issue pertaining to this? or an update...

Maintenance on MyRogers App

I keep getting a error when trying to use the Rogers my account Application for a few months now . The error states that the application is going through maintenance and to check backI have tried uninstalling and reinstalling the app multiple timesI ...

Resolved! My Rogers App Crashing

I'm on iPhone 6 with most recent iOS. I cannot even open the My Rogers App, it always crashes a second after I start it. Any tips?