MyRogers & Rogers Apps
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Unlimited Data at Reduced Speeds

Why is it that Rogers gives us a certain amount of high speed data and then that runs out and the regular speed is extremely slow. It’s not right and not fair. We should all have high speed in this day and age and the “speed pass” this is money gougi...

Miskay by I've been around
  • 1406 Views
  • 1 replies
  • 0 likes

Two accounts for Home Connect app

Hello, I am having trouble connecting two Ignite Internet accounts to my Home Connect application. It instantly gives the contact support message (Yes, I have contacted support). Alternatively, is it possible to disconnect one Internet account in fav...

User9689 by I've been around
  • 951 Views
  • 1 replies
  • 0 likes

Resolved! My Rogers Automatic log out

Whenever i log into my rogers account to see the billing or details on my existing mobile phone plan i get lgoged out within 30 seconds of logging in. I can log in on the app on my phone and it stays in, but no matter what browser, or other computer ...

colechong1 by I've been around
  • 8511 Views
  • 25 replies
  • 6 likes

Creating an account for a relative

A family member has been switched from Shaw TV to Rogers. They do not have an internet account and cannot perform tasks such as selecting Flex channels. I would like to be able to create a Rogers online account in order to help them.   I do not an op...

DAJ3 by I plan to stick around
  • 348 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Wifi Hub App Feedback

Very good app, keep up the great work! Here are some features that I'd love to see in future updates:   1) More accuracy for time limits. Time limits are often exceeded by 15-20 minutes. 2) Being able to "unpause" device(s) for a specific duration of...

byrongaum by I plan to stick around
  • 4722 Views
  • 16 replies
  • 1 likes

Ignite TV not casting some channels

I can watch almost all channels on my cell phone and no problem casting to my chromecast, but on some channels (like TCM movies ) the casting doesn't work. I can still watch the channel on the app on my phone but when I cast it to my Chromecast. The ...

shahin by I've been around
  • 847 Views
  • 2 replies
  • 0 likes

MyRogers App no longer works at all

The MyRogers App no longer works, all it does is give me an Unkown Error. Here is what it says."Unkown Error""Sorry we can't retrieve your account information here. Please go to rogers.com to sign in."

VeeVee by I've been around
  • 384 Views
  • 1 replies
  • 0 likes

MyRogers App Does Not Find Linked Account

When I try accessing it thru the iOS myRogers app, I always get a popup stating "No Linked accounts" after logging in. However, when I login to MyRogers through rogers.com., it finds my account without any issues. I tried unlinking and relinking my a...

Rogers Email not working since July 8

I get regular emails from 2 sites offering music lessons but some of the emails in my inbox will not open.  I can read the subject line but Windows 10 Mail just shows the dots proceeding across the screen forever without opening the message.  I have ...

bgkahuna by I've been around
  • 2349 Views
  • 9 replies
  • 1 likes

Changing Caller ID - An impossible task

I'm trying to change the caller id on my wireless accounts, the link you have provided is overdue and useless. The video you have shared was from 2020 and via mobile app.  When i try to login on computer, there isn't an option under quick links to ch...

baris41 by I've been around
  • 938 Views
  • 3 replies
  • 0 likes

Resolved! MFA Sign in

As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...

ATP13 by I plan to stick around
  • 616 Views
  • 1 replies
  • 0 likes

Resolved! IgniteTV Web Login Issues

Hi All,   Lately, I've been having issues logging onto my IgniteTV web app.  I get the attached error.   I've checked the password multiple times and the email are both correct. I've cleared the cache and refreshed the page multiple times.  No go!   ...

Screenshot 2023-06-14 at 7.44.01 PM.png
kevani by I plan to stick around
  • 843 Views
  • 1 replies
  • 0 likes

Ignite TV App on Android Box

I am getting " This video stream is not playable on the current device"   I am getting this message on 3 different android boxes, these boxes I am able to watch netflix, amazon prime and utube.   This is included on live tv and recorded programs, the...

ve3tej by I plan to stick around
  • 13468 Views
  • 14 replies
  • 0 likes

Pause/unpause

My internet home connect (wifi hub)connect version 4.33.0(1683723202) is not working as expected. Like if I pause the any one of connected devices, it’s actually in the app I can see pause but where as it is not blocking the internet. I’m not sure wh...