As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...
Both iOS and Android - can't update SSID name or password. App is broken wish we can still update this basic things via 10.0.0.1 via web. SMHIgnite Moden 2nd Gen ***Edited Labels***
I had issues with the app so had the configuration of the router done via the web browser. Now that I have a working app I am trying to get it to connect but I have the "Get Started" page when i log in. I was following it and it seems to want to ...
Unresolved issues with ignite HomeConnect App. I am able to log in, but the functions do not work. Unable to test connection, restart gateway, either get a blank screen or error something went wrong try later. I am able to see people I have set up to...
I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this. ***Added Labels***
We just recently switch over to rogers home services from Telus. We were told we needed the homeconnect App to setup our services. Downloaded the app, tried to login and continue to get the login loop. I've tried uninstalling, delete cache/data and w...
I have purchased rogers ignite wifi but I am unable to even log in on the app to get my wifi connected, been trying for 2 hours to find a solution but it is just the login loop over and over again. *Added Labels*
MyRogers app does not show any information regarding tv and internet usage etc. all it says is Something went wrong. Some information may be missing. Try again later.Well this has been months. I’ve tried clearing cache and deleting and reinstalling t...
We are away on vacation, and wanted to cast Ignite TV to the TV at the cottage. I can start the Ignite app (V7.130662), and view the channel live on my iPad (iOS 17.5.1), however when I cast to my Chromecast Google TV, it looks like it is starting,...
I've tried to stream TSN and Sportsnet on my phone using my Rogers credentials but it always sends me back. I used to stream no problem before switching to Ignite. Is this an account issue or should I be able to stream these? ***Edited Labels**...
Hi all,I signed up for Rogers Ignite yesterday via the Rogers promotion and downloaded the home connect app according to the Rogers set up email I received an hour ago.When I try to open the app (Android, Pixel 6) and login it loops (opens my browser...
When I try to toggle off "Broadcast WiFi name" in WiFi settings I get "Something went wrong" error.Aside from this error, why is this setting disabled on the modem console?!My modem model is XB8 and firmware version is CGM4981COM_6.7p14s1_PROD_seyApp...
The home wifi network is working. I've downloaded and installed the iPhone app to allow me to commission the pod. However when I log onto the phone app it tries to activate the wifi network again. I can't get past that to activate the pod. I've just ...
I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either. I have force stopped the ...
We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices La...
I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...
I tried to sign in to Rogers Smart Home while on vacation outside of Canada. I received a message, "Sorry, you have been blocked. You are unable to access transmit.security". A Cloudflare Ray ID was provided at the end of the message. Since I have VP...
Trying to set up the Ignite WiFi Gateway. Cannot log in to the app- after entering my username and password, it takes me back to the log in. There are numerous examples of this without resolution on the forums and Reddit. Here’s what I’ve done - any ...
I have recently signed with Roger's for my mobile. I downloaded Roger's.com in my cell phone. I went to profile settings but no options to set up Face ID. I am using XR iPhone. Please let me know if you can help me yo set up Face ID. I have Face ID f...
I have a strange issue with my Rogers Ignite Router at home. I have all the devices that connect to the WIFI assigned to specific users in the house. For eample i have devices, so does my son and so do my daugther. When i pause my dauygthers devi...
