MyRogers & Rogers Apps
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Unable to log into home connect app

I have purchased rogers ignite wifi but I am unable to even log in on the app to get my wifi connected, been trying for 2 hours to find a solution but it is just the login loop over and over again.   *Added Labels*

MyRogers App - Oops, something went wrong

MyRogers app does not show any information regarding tv and internet usage etc. all it says is Something went wrong. Some information may be missing. Try again later.Well this has been months. I’ve tried clearing cache and deleting and reinstalling t...

efn2000 by I've been around
  • 989 Views
  • 1 replies
  • 1 likes

Ignite TV not working with Chromecast

We are away on vacation, and wanted to cast Ignite TV to the TV at the cottage.   I can start the Ignite app (V7.130662), and view the channel live on my iPad (iOS 17.5.1), however when I cast to my Chromecast Google TV, it looks like it is starting,...

Nick_W by I plan to stick around
  • 866 Views
  • 1 replies
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Can't stream TSN or Sportsnet

I've tried to stream TSN and Sportsnet on my phone using my Rogers credentials but it always sends me back. I used to stream no problem before switching to Ignite. Is this an account issue or should I be able to stream these?       ***Edited Labels**...

MKR4 by I plan to stick around
  • 1647 Views
  • 3 replies
  • 0 likes

Resolved! Issue with connecting to Home connect App

Hi all,I signed up for Rogers Ignite yesterday via the Rogers promotion and downloaded the home connect app according to the Rogers set up email I received an hour ago.When I try to open the app (Android, Pixel 6) and login it loops (opens my browser...

Jay24Jay by I've been around
  • 1209 Views
  • 1 replies
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Ignite HomeConnect App - Can't Change WiFi Settings

When I try to toggle off "Broadcast WiFi name" in WiFi settings I get "Something went wrong" error.Aside from this error, why is this setting disabled on the modem console?!My modem model is XB8 and firmware version is CGM4981COM_6.7p14s1_PROD_seyApp...

ehsanarc by I've been here awhile
  • 1161 Views
  • 2 replies
  • 0 likes

MyRogers App Not Working

I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either.    I have force stopped the ...

BAT3 by I've been around
  • 644 Views
  • 1 replies
  • 0 likes

MyRogers Upgrade Fail

We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices La...

Viewing charges I’m getting right now

I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...

Richy by I've been around
  • 1085 Views
  • 1 replies
  • 0 likes

Unable to sign in outside of Canada

I tried to sign in to Rogers Smart Home while on vacation outside of Canada. I received a message, "Sorry, you have been blocked. You are unable to access transmit.security". A Cloudflare Ray ID was provided at the end of the message. Since I have VP...

FPYL by I've been around
  • 887 Views
  • 1 replies
  • 0 likes

Ignite Home Connect Loop

Trying to set up the Ignite WiFi Gateway. Cannot log in to the app- after entering my username and password, it takes me back to the log in. There are numerous examples of this without resolution on the forums and Reddit. Here’s what I’ve done - any ...

No_Bueno by I've been here awhile
  • 1717 Views
  • 3 replies
  • 1 likes

MyRogers App - Face ID not working

I have recently signed with Roger's for my mobile. I downloaded Roger's.com in my cell phone. I went to profile settings but no options to set up Face ID. I am using XR iPhone. Please let me know if you can help me yo set up Face ID. I have Face ID f...

Rajamsny by I've been around
  • 1093 Views
  • 1 replies
  • 0 likes

Unable to view programmes on apps

I have been trying to view programmes on the TSN app and Sportsnet as well as other stations, and when I log-in through "my TV provider" Rogers, none of the programs are available, and appear locked. When trying to view any program it says I'm not su...

Ines2 by I've been around
  • 822 Views
  • 1 replies
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cant reset password

when i try to reset a password it says "contact a specialist" so I go to the contact us page, there are no details, so I use the "new chat" button, talk to a bot until it gives me an opportunity to chat with a specialist. Ok, cool, but it only offere...

ju10 by I've been around
  • 719 Views
  • 1 replies
  • 0 likes

App not showing discount price for plans

I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.?   **Labels Added**    

got2bll by I've been around
  • 782 Views
  • 0 replies
  • 0 likes

Rogers apps on Pixel 7 not working

The following apps do not work on Pixel 7. Rogers Home Connect, Rogers WiFi, Rogers Ignite TV. When you click on these apps, it takes prompts you for the userid and password, on entering the requisite information it defaults back to the sign in page,...

leeprasaud by I've been around
  • 1389 Views
  • 3 replies
  • 0 likes