MyRogers Account Showing Cancelled After Move Request
I just called and got setup a move of my services to later in June... I just looked and my account says it is cancelled. Is this suppose too happen for an address change? **Labels Added**
MyRogers & Rogers Apps
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Forum Posts
Smart Home Monitoring App Issues: Arming Alarm & Accessing Cameras
My app won’t allow me to set my alarm, comes up as disarmed when it actually is armed. My camera comes up as failure in the app. Removed app and reinstalled no difference. App is consistently double beeping at me every 30-45mins with no errors on the...
MyRogers saying account is cancelled
i just called rogers today and got a new account with them, and ordered a phone. i registered with myrogers, and everything was fine. when i noticed i hadn’t received a confirmation email, i check myrogers account and it is now saying it has been can...
"MyRogers is measuring Network Performance"
Several times per day I see this notification from "MyRogers" on my Android phone (Galaxy S10+, Android 11) that says "MyRogers is measuring network performance". If I tap the notification, nothing happens. The notification can be cleared, or else...
MyRogers App - Login Issues With reCAPTCHA
Sorry if this is a repost, but when I tried posting from my iPad things seemed to stall when I tried to submit. Anyway, after months of getting an under maintenance message every time I tried the app from my iPad over wifi, with the latest version ...
How to Pay for Online Purchases using Carrier Billing
How do you use mobile phone number as payment method for merchants online? So your purchase is charged to your phone bill. *** Edited Labels/Title ***
Can't Access Ignite TV App
I need to have access to my ignite tv *Added Labels*
Received SMS verification code but didn’t ask for one
Hi, I just got a text message from the usual Rogers number (where I’ve received messages before) with a verification code. I didn’t request one, should I assume that someone is trying to access my account?Thanks **Labels Added**
No notifications received with parental control on
Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...
Protected Browsing blocking non-malicious websites
Hello,Why you are blocking https://stackoverflow.com"Stack Overflow" when parental control is on?My kids need it for their studyAny help?ThanksJamil **Labels Added**
MyRogers App Payment History Option
Unable to find payments made in app: I find it very frustrating, & a little unbelievable for a communications company, that payment history is not available in the app. *Added Labels*
Unable to make a payment via MyRogers app
I tried making a payment on my Rogers account using the Rogers app on my iPhone. Funny, the app won't accept my card info (CVC code specifically). I hop onto my desktop Windows machine, log into Rogers and try to make a payment with my Visa debit car...
Data Manager
I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager? ***Added Labels***
TSN App
Trying to access TSN 5 on the TSN app but won't allow me to wondering how to fix this.
Ignite Wi-Fi app needs a "no internet option"
My biggest reason for using the Ignite Wi-Fi app is to remote check on the status of the Gateway and pods when my internet appears to be offline. My goal is to reboot the modem w/o physically unplugging it/replugging it. But because the app always wa...
Ignite WiFi Hub Hanging when trying to Pause/Unpause
Sometimes when i tried to pause or unpause a device it does nt work just wait sign appears and i have to clode the app and start again sometimes more than twice. *** Edited Labels/Title ***
Ignite WiFi Hub - Scheduled downtime not working
I have downtime scheduled on my kids iPhone and iPad and it’s not working... even though my ignite app says the downtime is schedule; I continue to see my kids able to access the internet on their tablets. It worked when I first set it up for a day o...
Resolved! Unable to Access MyRogers via Browser.
My Rogers will not launch. Why does My Rogers not launch when I select it. ***Edited Labels***
Live TV interrupted by resolved Amber Alert
When I try to watch live tv with the app, viewing keeps being interrupted by Amber Alert that was resolved 8+ hours ago ***Added Labels***
Ignite Wifi HUB Assigned Devices Showing up as Unassigned
We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time...
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