Unable to log into home connect app
I have purchased rogers ignite wifi but I am unable to even log in on the app to get my wifi connected, been trying for 2 hours to find a solution but it is just the login loop over and over again. *Added Labels*
MyRogers & Rogers Apps
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Forum Posts
MyRogers App - Oops, something went wrong
MyRogers app does not show any information regarding tv and internet usage etc. all it says is Something went wrong. Some information may be missing. Try again later.Well this has been months. I’ve tried clearing cache and deleting and reinstalling t...
Ignite TV not working with Chromecast
We are away on vacation, and wanted to cast Ignite TV to the TV at the cottage. I can start the Ignite app (V7.130662), and view the channel live on my iPad (iOS 17.5.1), however when I cast to my Chromecast Google TV, it looks like it is starting,...
Can't stream TSN or Sportsnet
I've tried to stream TSN and Sportsnet on my phone using my Rogers credentials but it always sends me back. I used to stream no problem before switching to Ignite. Is this an account issue or should I be able to stream these? ***Edited Labels**...
Resolved! Issue with connecting to Home connect App
Hi all,I signed up for Rogers Ignite yesterday via the Rogers promotion and downloaded the home connect app according to the Rogers set up email I received an hour ago.When I try to open the app (Android, Pixel 6) and login it loops (opens my browser...
Ignite HomeConnect App - Can't Change WiFi Settings
When I try to toggle off "Broadcast WiFi name" in WiFi settings I get "Something went wrong" error.Aside from this error, why is this setting disabled on the modem console?!My modem model is XB8 and firmware version is CGM4981COM_6.7p14s1_PROD_seyApp...
Resolved! Ignite HomeConnect app tries to activate my home wifi network even though it is active
The home wifi network is working. I've downloaded and installed the iPhone app to allow me to commission the pod. However when I log onto the phone app it tries to activate the wifi network again. I can't get past that to activate the pod. I've just ...
MyRogers App Not Working
I am trying to log into MyRogers app, I ask it to send the code to my email and don't receive the code until 30 minutes after and when I have shut down the app. I tried sending it via text and it wont come through either. I have force stopped the ...
MyRogers Upgrade Fail
We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices La...
Viewing charges I’m getting right now
I’m currently roaming whilst travelling in the US and cannot view a live bill to see what I’m being charged. I have roam like home but still need to look at a bill to see if I’m getting charged an arm and a leg for data etc or just the $12 per day or...
Unable to sign in outside of Canada
I tried to sign in to Rogers Smart Home while on vacation outside of Canada. I received a message, "Sorry, you have been blocked. You are unable to access transmit.security". A Cloudflare Ray ID was provided at the end of the message. Since I have VP...
Ignite Home Connect Loop
Trying to set up the Ignite WiFi Gateway. Cannot log in to the app- after entering my username and password, it takes me back to the log in. There are numerous examples of this without resolution on the forums and Reddit. Here’s what I’ve done - any ...
MyRogers App - Face ID not working
I have recently signed with Roger's for my mobile. I downloaded Roger's.com in my cell phone. I went to profile settings but no options to set up Face ID. I am using XR iPhone. Please let me know if you can help me yo set up Face ID. I have Face ID f...
Ignite HomeConnect App Blocks Internet for Devices That Are Not Paused
I have a strange issue with my Rogers Ignite Router at home. I have all the devices that connect to the WIFI assigned to specific users in the house. For eample i have devices, so does my son and so do my daugther. When i pause my dauygthers devi...
Unable to view programmes on apps
I have been trying to view programmes on the TSN app and Sportsnet as well as other stations, and when I log-in through "my TV provider" Rogers, none of the programs are available, and appear locked. When trying to view any program it says I'm not su...
cant reset password
when i try to reset a password it says "contact a specialist" so I go to the contact us page, there are no details, so I use the "new chat" button, talk to a bot until it gives me an opportunity to chat with a specialist. Ok, cool, but it only offere...
App not showing discount price for plans
I changed my cell plan over the phone but the app still says original price not the discounted price. When will the app reflect the new price it’s been over 2 weeks since I did it.? **Labels Added**
Resolved! Log in for MyRogers to View My Bill Etc vs Log in to Post to Rogers Community Forums?
I am so confused about this For me it seems that the sign in credentials for both are the same. But in the top right hand corner of each there are two different "usernames". So when I am in the Community forums there is 21Rouge which I assume all c...
My Rogers app not responding
I've been trying to get into the app for 2 days and it's not responding. Are you having issues with it or is it just me? **Labels Added**
Rogers apps on Pixel 7 not working
The following apps do not work on Pixel 7. Rogers Home Connect, Rogers WiFi, Rogers Ignite TV. When you click on these apps, it takes prompts you for the userid and password, on entering the requisite information it defaults back to the sign in page,...
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