So yesterday my power went out in my basement the breaker flipped. So when this happened I flicked back on and went to bed. My girlfriend told me we didn't have internet all night. So when I'm standing over the modem, the green lights for Power and P...
Hello, I have been experiencing periodic internet losses with my ignite gateway. it is in bridge mode and I use my own router but about once every other week I lose internet while the gateway stays in solid white and I only regain internet by restart...
Wife needs to connect to OpenVPN for work (in uSA). Recently upgraded to newest modem and gigabit speed when we ran into the speed issue. Not sure how long its been going on. She is pulling 20 to 40mb download speeds while on OpenVPN, without the VPN...
Helllo all, I woke up today to see my modem showing solid WHITE indicating it has managed to go online. However, upon further inspection I noticed that it has only received WAN IPv6 address and not the IPv4 (it shows as 0.0.0.0) -- On top of this, R...
Hello! Yesterday I changed my package from 150mbps to 1.5gbps. I was still getting the 150mbps speed through a wired connection. I spoke to support yesterday who advised they see I'm on the 1.5gb package but couldn't understand why I was still at slo...
I am having intermittent issues with packet loss and latency issues. Laptop is wired directly to the modem. A technician has been out twice to my house and the issue keeps coming up. Ping statistics for 2607:f8b0:400b:804::2004:Packets: Sent = 50,...
Hello, I have been having spiking ping issues for the past 2 weeks. Pinging google(8.8.8.8) gives me between 13-2000+MS, while doing the same ping test on my mobile hotspot will give me fairly stable results. I have tried restarting the modem, updati...
I cancelled my account and returned my equipment, but rogers still charged me for the next month. I keep trying to phone in an cancel, but my transfers get disconnected or last over 2.5 hours. I have spent over 11 hours over 3 phone calls, but have n...
I signed up for the 1.5gbs service yesterday but was not informed that I needed a new modem until I contacted tech support to understand why my speeds haven't changed. They informed me that I need the XB8 but there is short supply but didn't know how...
Last week, I contacted Rogers because my WiFi was not working. There was a tiny amount from an account that I cleared up immediately and the rep assured me that my WiFi would be fixed immediately and not to worry. We'll, it is now many days later and...
Hi there! I've been having high latency uploads (2.4 seconds to 4.1 seconds) and very low speeds ( 2 to 8 mbps upload VS 50 mbps of my package) Downstream hasn't been too bad, ping is low (between 15 and 90ms), but I get around 670Mbps download ...
We have Rogers Ignite and have 150 Mbps download / 30 Mbps upload. Before switching to Rogers Ignite (Rogers acquired Compton Communications) we very, very rarely ever lost our internet connection. Now it is happening more and more frequently, quite ...
I am on the 500mbps internet service tier. My internet connection was frequently dropping for 5-10 seconds, about 1-3 times a day. Download/Upload speed was also dropping down to 10mbps across all devices, with high latency. I replaced the cable mo...
who is still getting this error code and internet and tv shutting down every day ? did anyone get a fix that have had this issue in the past year or two? this seems to be the new ignite tv modem i've never had issues with rogers and i've been with th...
Rogers began fixed wireless lte in my area as of September 2021. I replaced xplornet with rogers in August of this year.I have a serious concern. An antenna is placed attached to your house pointed toward an lte tower. It is powered using a cat5 POE ...
hello, I just signed up with Rogers Internet however, my installation date is 2 weeks away. Am I still able to download any pdf file that contains my name and address on it? My work is paying for my service and HR is asking about it. thanks in ad...
I have returned my Rogers Ignite router and have received confirmation email from Canada Post as well however I keep getting emails from Rogers (under a different tracking number that Rogers may have generated for customer ease) that I should return ...
Up until yesterday, I could go to mail.yahoo.com and access either one of my two email addresses. One has a Rogers.com domain name, the other one (my principal address) has a yahoo.com domain name. As of yesterday, when I sign through that portal I a...
XB7 Model: TG4482A Vendor: ARRIS Group, Inc. Hardware Revision: 10 Prior to today I was able to choose 20/40/80/160 for the 160Mhz channel. I accessed the settings thru the web portal as they are not visible on the app. This allowed me to get the ...
