Rogers Ignite 1.5gb/50mb delivers 200mb and no resolution in sight

[jodha23]

I have rogers since more than year. since 3 months my signal started fluctuating and freezing/audio cut. I sent an email to rogers to fix this. Got respone to raise a complaint via their normal channel. So i raised a complaint on chat Rogers Issue C186111009. They sent one third party tech who has no idea what he is doing or why he came. Apart from replacing my ignite modem to old one he didnt do anything and left. I felt agitated wasting my time for a clueless tech and he replaced my new ignite box with old black modem which caused even lower wifi speeds. I again had a chat on their website and they rescheduled another tech who replaced modem to ignite router and felt bit knowledgeable. He did his due diligence and confirmed all good in apartment and issue is with building hub at 24th floor and he said he saw light is dim/slow and many filters there and he will escalate to rogers maintenance team to fix this. Till date nothing happened. Chatted today and rep wants to ask same questions repetition again. Will Rogers ever fix my issue and deliver 1.5gb as billed et all?

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[jodha23]

Got a tech visit again today, the guy who have come says he doesnt know much details and again doing the same actions as prior tech, and i am wasting my working time? Is this how Rogers provide support? when prior visits identified the issue at building hub, why not send someone with master key to check and sort out?

[RogersTony]

Hello, @jodha23 

Welcome to the Rogers Community Forums!

I can understand how frustrating this has been for you. We definitely want to help you and see if we can get your speeds working properly. 

Please follow the steps outlined in the follow link: click here. Post the signal level tables so the community can review your results.

We look forward to seeing your results.

RogersTony

[jodha23]

This seems to be same waste of time which Rogers can see themselves. 3 technician visits over a month in this and again start repeating same thing again just to get some help in this forum. I am already fed up with zero support and losing work time and all I wanted to get some help so someone responsible check/change building/apartment lines.