Wireless Home Internet - Antenna
Have unhooked Ethernet cable at antenna. Goes to grounding box. What is this loose wire for? *Added Labels* WHI
Forum Posts
internet is not stable
I am in the South West Kitchener area. My Rogers internet was disconnected from time to time. I logged the technical support ticket, but the ticket was closed without any resolution or notice. I was very upset with the internet service. I wis...
Outage in Brampton
We have been experiencing an outage to our home internet connection since yesterday morning. It has been 36 hours and every time the customer support team is called, we get a new ETA for the fix to happen. Getting such prolonged internet outages in ...
Error with Service Interruptions thread Format
A few weeks ago, I noticed that the Rogers forum Service Interruptions thread, no longer showed the "No Active Outages" message within the thread like it did beforeNow that there is an outage listed for Brampton, and after clicking the link, it menti...
Provisioning issue and no internet for 80 hours and counting
I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...
Resolved! Ignite Internet and Static IP Address
I just signed up for Rogers Ignite and need a static IP as I work from home and have an FTP server. How do obtain one? *Added Labels*
Resolved! More Email issues - Webmail not working correctly with Firefox now
2 days ago I got booted out of my Webmail on Firefox and could not log back in to the account. Came up with a blank screen with a https://rogersmembercentre.com/#/signin?SAMLRequest=hZFfT4MwFMW%252FS.....(more letters and number I didn't copy) I chec...
Rogers yahoo mail sign in issue - MFA enabled to the email address....
Hi All, As of today... yahoo signed me out of all sessions for my email...... when signing into Yahoo's portal for email it requests an MFA code from the email address in question... Even though MFA is enabled to my phone number. Example:Signing into...
How to get a new IP address
Hello, I got an XB7 modem with an eero pro 6 router, i use bridge mode and use eero pro 6 for my wifi. I'd like to get a new IP address i see that when i run my XB7 as a gateway/wifi i get a different IP address then when i use my eero pro 6, and...
Rogers Tech Disconnected Our Service Causing Interruption
Our internet went down on Friday. Rogers tech came out Monday morning. Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday. Only problem ...
Resolved! Internet speed
So I upgraded from 500 Mbps to 1Gbps, have latest Ignite WiFi Gateway Modem, have upgraded my Coax cables and upgraded my Ethernet Cable from Cat 5 to Cat 6, as recommended by Rogers. I am getting an occasional top speed of 700 Mbps, but average ab...
Resolved! Pushing hard to move me to Ignite
Been using hitron modem for years. Trying hard to move me to ignite.Can someone confirm if you can bridge ignite to use an asus router AC 5300? ***Edited Labels***
Resolved! Unable to obtain XB8 for 1.5 Gbps Internet Tier
So I have been on the worst experience with rogers for the last 3 days. All this started with getting new Macs in the house for a 6E wireless connection as working on laptops is dead slow on Wifi6. For the main station, it's fine as I have a full 10 ...
Resolved! Adjusting Wi-Fi channels on 3rd Gen white/silver modem
I just got the new 3rd gen modem and I need to change the wireless channels, it says to use the app but the app doesn't have those settings. I have tried factory resetting and setting up through the web service and it works for 30 seconds, then it lo...
PlayStation 5 eats up bandwidth
This has been happening for the past 2 weeks where my PS5 will hog 85 percent of the bandwidth. It’s not downloading anything, but when turned on my speed drops to less than 30 mbps causing the tv in the other room with the ignite box to stutter or j...
Resolved! More Than One Port Forwarding On The Same Computer With XB8 Modem...
I've already set up a port forwarding with range on one of my computers. I would like to set up an additional port forwarding with a different range on the same computer. When I try this, the computer is not available to be chosen even though it is c...
Gmail kidnapping
Hello. Has anyone else had the problem of missing @rogers.com email only to find out that they've been going to their gmail.com email? I give everyone my @rogers email and somehow they start going to gmail. Anyone know what's going on? Thanks for you...
In Search of Router
Hey all! I’m looking to expand into my own router as I’m trying to solve an issue with the team & this is one of the suggestions that I want to try. I haven’t looked for a router in probably close to 10+ years and would love to know what would be the...
How to report vandalism to outdoor Rogers Infrastructure?
Anyone know how to reach Rogers Operations staff? I have one of their large outdoor cabinets on my property and it has been broken into with people trying to steal wiring and internet equipment. The Rogers website doesn't clearly give any information...
New Rogers FTTH Service
Well, this is interesting. Just saw our first glimpse of an actual, modern Rogers FTTH service: https://www.dslreports.com/forum/r33078351-Internet-Finally-Rogers-FTTH-has-arrived The picture shows a Nokia XS-020X-A ONT for connectivity. I think ...