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Resolved! Can I return the ignite hub for a lesser fee if I don't need it?

I recently changed from Rogers cable internet to the ignite fiber internet. Under the new setup, there's a fiber modem (Nokia) in the connection box near the entrance, and then the new ignite hub is simply used as a router.I've always used my own rou...

phonobaba by I've been here awhile
  • 1954 Views
  • 2 replies
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Ignite management through app

Hello,I can't fully manage my Ignite modem. When I try to log into the app or use the web interface I get this error:It looks like you don’t have Ignite WiFi yet. Check out our bundle options here.Is there anything I can do to correct this?Thanks!

Slow Speed With 1.5G Internet

Took a connection for 1.5Gig Ignite I’m not even getting 300mbps. The technician who installed it has no clue what the issue is. Called the support he raised and ticket and asked me to wait for 2 days and I will get the speed I was promised or atleas...

Internet not working

Ignite Internet not working in my area for past couple of hours. How long it’s gonna take to restore       **Labels Added**

sharvil by I've been around
  • 929 Views
  • 1 replies
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Rogers Webmail Contacts from Where?

ok so i got a weird one my  client logs into their rogers email classic.   he composes a new message and starts to type in his own email. Two emails popup one is miss spelt and he wants to remove it....   yes under his contacts there is nothing and h...

eugenios by I plan to stick around
  • 1149 Views
  • 1 replies
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Ignite Dropping Connection

Having been moved onto Ignite for internet and tv, since they would no longer support our cable box,  I would like to know why the so-called "most reliable internet" goes down almost every day? Not for long periods (except today for 35 minutes), but ...

Jlyn by I've been around
  • 973 Views
  • 1 replies
  • 0 likes

Rogers Yahoo email profile image change

For some reason Rogers's email (Yahoo?) has changed my profile image to a comic/ai generated image.   I never did this and I am trying to personalize my profile image but can't find out how to do this.    Anyone?       ***Added Labels***

CB123 by I've been around
  • 1655 Views
  • 1 replies
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Resolved! Wismer Fibre Internet

Hello,I've been receiving calls from Rogers, but have not answered thinking it's spam.  It's for notification to have my modem switched out to the GPON modem to support fibre internet.  I am currently on the Ignite 150u plan with the Rocket WiFi mode...

CSMRA by I'm here a lot
  • 2397 Views
  • 5 replies
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Lost SMB NAS Drives After Switching to Ignite

I have two WD NAS drives that were previously 'visible' on my network and used for Time Machine backups for my Macs (running 10.15.7) but disappeared once I switched to Ignite.  Previously they were connected via ethernet directly to the Rogers modem...

AMB_TO by I plan to stick around
  • 1147 Views
  • 2 replies
  • 0 likes

Internet frequently drops(Markham, Ontario)

Dear Rogers,I am writing to express my extreme frustration and disappointment with the quality of your home network service. As a loyal customer of Rogers for the past three years, I have been experiencing frequent internet outages at the most inconv...

Kuoyu by I've been around
  • 1717 Views
  • 1 replies
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MOCA setup problems...

Hello: Thank you everybody that posted on the subject, I did a little bit of reading following the different strings but I am still struggling... I have a very bad wireless internet ('70s condo...) and need reliable service for work. I have a hitron ...

waswithbell by I plan to stick around
  • 9326 Views
  • 24 replies
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Resolved! Who to contact about getting Rogers internet into small town

Our small town is in southern Ontario, but we only have DSL25 internet.  Bell has made it clear they have no plans within the next 2 years of upgrading our town, (even though the Federal government will pay for it through the Universal Broadband Fund...

dabo by I've been here awhile
  • 1446 Views
  • 2 replies
  • 0 likes

Latency Issues for last 2 weeks

Hi there,   I've had severe ping spike issues for the past 2 weeks since upgrading to the Ignite 1.5 GigaBit plan from the 1 GigaBit plan. No equipment nor cables were changed, only the plan was upgraded. I've tried contacting chat support who's told...

ivanlee13 by I'm here a lot
  • 1241 Views
  • 1 replies
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Wifi Dropout on Ignite Modem

I upgraded to an Ignite modem in January and ever since have been experiencing frequent wifi drops on my networks. These last a few seconds, never very long, but they lose browser connections, and interrupt downloads, blog updates, and videos. They h...

ichadwick by I plan to stick around
  • 938 Views
  • 1 replies
  • 0 likes

Pros and Cons of XB7 in Gateway vs Bridge mode (with my own Router)

Hi all,   Wanted to get the collective wisdom here. Sorry if this has been dealt with previously.   When I had the older Hitron modem I always used it in bridge mode and had an ASUS AC68U Gigabit router (which I still have boxed away). When I switche...

DrMike by I'm a trusted contributor
  • 13399 Views
  • 7 replies
  • 1 likes

Internet & Cable TV Service Interruptions

Why am I getting "disconnected from server"  messages when using Rogers internet today. Why is my rogers TV also going black screen ?. TV service just stops... the screen goes blank not even static screen shows, then it starts up again.  Service is v...

BobM1007 by I'm here a lot
  • 1394 Views
  • 2 replies
  • 0 likes