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Forum Posts

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 5600 Views
  • 3 replies
  • 0 likes

Resolved! Ignite parental control time limits easily bypassed on iPads

My son has a iPad purchased last year, fully updated. There is a "Private Address" WiFi option that masks the iPad's MAC address. Toggling this allows him to easily get around the parental control time limits set up in the Rogers Ignite app. Any solu...

Compatible wifi Ignite mesh pod?

Paying $5/month rental fee for Ignite Wifi mesh pod extenders.  I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals.   Is there a recommended, compatible, trouble-fre...

Unable to access to my rogers.com emails

I can't access my rogers.com emails. I tried to reset my password but it keeps sending codes to that email address which I can't access to it. Can anyone help   ***Edited Labels***

emer by I've been around
  • 937 Views
  • 1 replies
  • 0 likes

Resolved! Disable SIP ALG (Application Layer Gateway)

Is it possible to ‘close’ the SIP ALG on an Arris  xb7 ? If so how is it done ? I have a VOIP problem in the VONAGE device. They asked me to get the SIP ALG disabled.  Thank you !   ***EDITED LABELS***

applez1959 by I've been here awhile
  • 3624 Views
  • 6 replies
  • 0 likes

Resolved! DHCPv6 - Missing Required Option on XB7

Hi all, Recently in the past few weeks, my internet keep dropping randomly  multiple time in a days, each time around 1 minutes then internet comeback.   When I check the event logs, there are some critical issues in the log at the time internet drop...

phucnb1 by I've been here awhile
  • 6326 Views
  • 10 replies
  • 0 likes

Service just keeps going downhill

When will the service be working for what we have paid for - all of your so called tests always reflect things are working - test from outside - heck just from user experience it shows that the service is just not really good (leaning towards patheti...

jjk2 by I've been around
  • 1433 Views
  • 3 replies
  • 0 likes

Wifi Connectivity Issues

Our Ignite Wifi has and continues to be horrible. Everyday I’m having to resort to rebooting the modem, rebooting all the connected devices and hope for the best. It was really good for a long time and very reliable but now it’s horrible. Dialup woul...

tdm_55 by I've been around
  • 844 Views
  • 1 replies
  • 0 likes

Resolved! Do I need a new modem? 1.5 Gbps upgrade

I just upgraded to 1.5 Gbps internet, and I am wondering if the modem I have is adequate to give me the full speed. The person who upgraded me said it can get the full speed but I'm not sure that is true. I don't believe the ports on this modem suppo...

hansm0leman by I plan to stick around
  • 4649 Views
  • 1 replies
  • 0 likes

Can't recieve 1.5 gig internet????

I have Rogers 1.5Gig plan and for some reason can not exceed 1100 mbps I have a xb8 modem and have my ethernet CAT 8 plugged into the orange bottom right outlet (which sends 2.5 gig of internet at least) The ethernet is then plugged into a 2.5 Gig et...

FrostyJab by I'm here a lot
  • 3340 Views
  • 8 replies
  • 0 likes

Short DHCP lease from Rogers causing brief internet disconnects

Hi There,   I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...

gisuck by I'm a reliable contributor
  • 4785 Views
  • 3 replies
  • 0 likes

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.     **Labels Added**

Sashki by I've been around
  • 4882 Views
  • 4 replies
  • 0 likes

Service Interruption: Manotick, ON

We live in (Address removed by mod - Keep personal info private) for the last 3 Days We do not have internet in our home fiber unlimited internet and we work from home. Additionally in our motherland in Turkey we have our loved ones in earthquake und...

Diega by I've been around
  • 927 Views
  • 1 replies
  • 0 likes

Unstable internet with over 15+ tech visits and no resolution

Hi, My internet has had issues since October 2022. It is a node congestion issues and was told that it would be resolved soon and it is still not resolved. The internet is UNUSABLE for the whole day as there are constant disconnects and high pings. T...

awais22 by I plan to stick around
  • 942 Views
  • 1 replies
  • 0 likes

Rogers ignite 1.5 Gig DL service 100% packet loss to XBOX live

Hello,I have just switched from Bell 1 gig DL fiber internet to 1.5 gig DL with Rogers ignite. All of my devices are working perfectly except for my Xbox series X. Although I’m able to connect my console to Xbox live and play online games, I’ve notic...

Halfjap1980 by I've been here awhile
  • 1629 Views
  • 4 replies
  • 0 likes

Password change issue

I have separated my wifi bands to separate which SSID my devices are connected to and now I can't change the passwords. When I change the password in the app, the change does not take place, the old password remains when connecting. Please help!   *A...

N8T by I've been around
  • 1843 Views
  • 3 replies
  • 0 likes

Internet network

I’ve been with rogers for over 20 years, and as of recently I’ve been having the worst experience with rogers. Why am I spending over 100 dollars a month for internet service that barley works. Whenever the service is down you guys never have the com...

Stephaneyj by I've been around
  • 1480 Views
  • 2 replies
  • 0 likes

Man in the middle on network?

Hope someone can help....I'm confused.I have avast one security (free vetsion) on my 2 phones. I always do a network check daily. Today both phones showed a Man in the Middle detection plus my download and upload speeds are very slow. Restarted Gatew...

Bdfreund by I've been here awhile
  • 1413 Views
  • 2 replies
  • 0 likes