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Forum Posts

Ignite Went Out Yesterday. Service Tech Booked...

Ignite went out yesterday. Flashing Green light. Went through the troubleshooting with Anna and a 2 specialists but no luck. Service Tech coming in a couple days. When I check to see if there is an outage in my area today it still says there are no i...

Josh44 by I've been around
  • 656 Views
  • 2 replies
  • 0 likes

Can Rogers throttle speeds?

I ordered the 50Mbps speed from Rogers for my trailer. They moved heaven and earth to sort out the addressing in the trailer park and sent a tech out to connect everything. Works great.   I get my first bill and it's for a 1 GIG speed. This is overki...

CandJ by I'm here a lot
  • 3258 Views
  • 8 replies
  • 0 likes

Internet down again (Wednesday July 13) in Ottawa.

I was just wondering if anyone else in Beacon Hill or east Ottawa is having home Internet problems again this morning after about 8 AM. Cell service is not interrupted like last Friday.Thanks in advance.   **Added Labels**

Alph by I plan to stick around
  • 600 Views
  • 1 replies
  • 0 likes

Rogers modem not registered

The technician came and checked my modem and called Rogers technical support, as they told me my modem was not registered! However that was impossible cuz I had been using it for a month until the July 8th disruption. I was not able to call technical...

Aabbccnah by I've been around
  • 566 Views
  • 1 replies
  • 0 likes

Service Restoration Map

Hey Rogers,Be considerate, and please post the Restoration map.Also, please post the expected time on your website. *** Edited Labels ***

Modi123 by I've been here awhile
  • 2392 Views
  • 2 replies
  • 12 likes

Pods not working since outage

Having an issue with the Pods since the service came back on from the outage. Modem came back online.  Have rebooted it as well.Pods will not connect to it?I have restarted the pods, but they never seem to connect to the modem/each other.I went throu...

Gdkitty by Resident Expert
  • 3398 Views
  • 11 replies
  • 1 likes

Unable to browse some websites

I can do everything else except cast to my chromecast to stream something.  I did everything possible to reset the chromecast, and it lets me connect with my browser, but as soon as I go to netflix and try to stream something, the connection to the c...

experiences with upgrading to ignite and customer service

I am on a Rogers bulk account in my condo and they are upgrading my internet service to 5g ignite. Rogers sent me a letter asking me to call to request the ignite modem installed in my unit. I called last Wednesday. Agent #1 was glad to help but ende...

User2014831 by I've been here awhile
  • 558 Views
  • 0 replies
  • 1 likes

Where can we check retail customers rogers status?

Understanding you have priority to recover (e.g. Interac), where can retail customers check their status by postal code?I live in Newmarket and my IGNITE has been out since 0500 July 8 till now. As of 1330 July 10 the L3X area code in Newmarket is st...

Internet not working

Anyone else’s internet down in Moncton? Can’t believe this is happening again ‍     ***Added Labels***

Loislaneski by I've been here awhile
  • 717 Views
  • 3 replies
  • 0 likes

Unable to connect to any Proboards

Ever since my Internet came back yesterday, after the outage, I have been unable to connect to this board. http://gluedtothescreen.proboards.com/ In fact, I have been unable to connect to ANY Proboards. What's going on?  The rest of the Internet, or ...

TimMcCree by I plan to stick around
  • 732 Views
  • 2 replies
  • 0 likes

Still no Internet/wifi service

After rogers crash i cant connect my computer with the wifi it keeps asking for the network security key. I have tried every number on the label on the white talk modem nothing works please tell me how to get this resolved      **Added Labels & Remov...

Bpitts by I've been here awhile
  • 1779 Views
  • 11 replies
  • 0 likes

Smart TV Connectivity Issues After Service Interruption

Ignite came back up this morning. Problem is all 3 of my smart t.v's will connect to wifi but say no internet available. I've reset everything. I even did a factory reset on my modem. I'd contact customer support but......ya. anyone else having this ...

Ablmeb by I've been here awhile
  • 1665 Views
  • 7 replies
  • 2 likes