Two days ago I had a tech come in and replace my XB7 modem with a XB8 modem due to intermittent signal instability. Now I have zero connectivity and speed tests come back 0.00. I've had an additional tech here today to see what he could do and was on...
For the longest time I’ve had 500mbs internet with the black wifi modem pictured here (XB6) I had it in bridge mode connected with my own wifi router and extender. It ran perfectly with no issues. I would almost always be over 500mbs download and ...
I'm having horrible intermitting lag/latency issues often in the afternoon and evenings. I just recently switched over from Fido to Rogers (as Fido was discontinuing their internet services).Here's a recent tracert from tonight: Tracing route to www....
Trip or choke hazard?. How can this network upgrade be left like this. Minimum wage contractors. ***Added Labels**
I need a new power cable for my gateway
Is there another way to reset a Rogers secondary account password if the security questions are not being accepted? The last known password is not working and the answers to security questions are not accepted, just keep getting this message: "Securi...
Just had my modem switched to try to help overcome a drop-out issue. Was only able to get 600-700 mbps on the old modem, but now getting 1300mbps on devices that support wifi6e. Also system logs and wifi spectrum analyzer are working again on the m...
I recently arrived home from vacation to find my internet/tv down. I quickly rebooted my ignite gateway and everything worked...for about 15 mins... rebooted again...worked for 15 mins and so on. Rogers replaced the gateway with an XB8. This seems to...
It's been 5 days since the Rogers crew came out and finished connecting fiber directly to my home. I spoke with the technicians and saw them do optical light level testing. Confirmed everything was ready. But when I contact sales to change my plan,...
How do I log in to the Ignite WiFiTM Gateway (Gen 2 I tried the 192...... On the browser but nothing happens what am I doing wrong? *** Edited Labels ***
I updated my Rogers Ignite cable box and my Rogers WIFI yesterday and as of midnight today I can no longer access my Rogers email account. When someone tries to send me an email they get a message that the message could not be delivered because the m...
Forced to switch to Rogers. Ignite 500 plan. I have a desktop PC (Windows 10) and a faithful Laptop (Windows 7). When connected by a short, brand new, CAT6A Ethernet cable (and the red port of the XB8 Ignite gateway), I get nowhere near the 500Mbps s...
Since Thursday August 22 around 10pm our internet has dropped almost every 3-4 hrs sometimes twice an hour. I contacted customer service and they helped for a bit. Then they said OH! there is outages in your area and we will email when it comes back ...
On July 4 I got an email about how Rogers is upgrading me to 300 mpbs internet at no cost. Great! BUT for the last few weeks my speed rarely goes above 100 and this week I keep getting dropouts during Teams calls and speedtest shows less than 30 mpb...
The internet cabled/wireless going on and off every 5 mins. even with a solid white light on its modem. It is so frustrating and annoying specially when you are a gamer cuz you have to log in your account everytime it was log off by itself. Raised is...
I recently bought a MoCa 2.5 adapter for my XB8 network (which should have MoCa compatibility) yet when I connect the MoCa adapter to my coax cable upstairs I do not get a signal going towards my pc This is how I have it set up but i think I either ...
I have an old iPod that still works, but it can no longer connect to my network. Unlike Telus, Shaw has once again restricted functionality and user options within the app and Ignite/web portal: http://10.0.0.1/. The latest update, CGM4331COM_7.3p5...
I use DnsForFamily to limit exposure to inappropriate websites. For this to automatically work on every device in my network, I need to configure the DNS settings on the router, for IPv4 and IPv6. Is this possible with the Ignite router/modem? I don'...
Hi, Newbie here with 0 tech knowledge. I seem to have internet, but cannot get my wifi to connect. Is my Hitron tower modem failing? I am assuming the modem is what connects the internet to the computer .It's old, I am old, LOL I am paying alot for...
I have two Sonos SL One speakers that used to work well when I bought them. The wifi router I was using at the time was an Apple Time Capsule. The default setup on the router I’m using with Rogers Ignite doesn’t work… the sonos speakers won’t connect...