Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Rogers Ignite Gigabit - UNLTD throttled at 320 Mbps down 50 Mbps up

I've been a Rogers customer since the late 80's, have had this particular Internet service for at least 7 years, but have recently had issues with Internet outages. So I thought I should investigate what was happening and used http://rogers.com/speed...

jandrews by I plan to stick around
  • 809 Views
  • 3 replies
  • 0 likes

High latency issues, tech support unable to resolve.

For close to 2 months now, I've been experiencing random periods of high latency. It comes and goes. Some days are worse than others. But when it happens, it can affect not only my internet but my Ignite TV as well.   I called several times to report...

1 day latency.png 1 week latency.png
gisuck by I'm a reliable contributor
  • 822 Views
  • 3 replies
  • 1 likes

Ignite Internet & my LAN

Hi All,   I just got my Rogers Ignite 1.5 GB Internet package, but I am not getting the speeds I was told I would get. Here is how my current setup is, and the speeds I am getting with downloads.   I have a LAN that uses 192.168.0.1 as my router's ad...

shedrock by I plan to stick around
  • 4993 Views
  • 34 replies
  • 0 likes

Echo dots and ring doorbell

I cannot get my echo dots or ring doorbell to connect to my rogers wifi. I’ve heard the solution is to have your 2.4 and 5ghz bands separated. Has anyone else run into this problem?   *Added Labels*

Crazycraig6 by I've been here awhile
  • 926 Views
  • 5 replies
  • 0 likes

Gigabit internet broke my speed!

So I recently had my account moved from 500u ignite internet to the 1.5gb ignite internet on a promotion. It was almost immediately after the phone conversation where the csr told me the modem would reset to complete the changes... that our speed wen...

Danstona by I've been here awhile
  • 492 Views
  • 3 replies
  • 0 likes

Down again?

Ok, I'm trying real hard to be patient, but this is the second time in 2 days our internet has gone down and my data is very iffy. Anyone else having this problem?     ***Edited Labels***

Mji by I've been around
  • 280 Views
  • 1 replies
  • 0 likes

Most troubling support behaviour...

Early yesterday, I and a few of my neighbors, all shaw rogers whatever customers, lost internet service. We were all told by support that we were all isolated outages. Untrue. We KNEW it was all of us because we talk on facewhatever, and KNOW it is d...

DNS (reverse) PTR record

Hi, Does anyone know how to setup a PTR record for a static address? I have the Ignite for business Gigabit S1 plan with a static IP and would like to host a mail server. I tried talking with standard internet support and they don't seem to know what...

cybr by I've been around
  • 942 Views
  • 2 replies
  • 0 likes

Speed upgrade do i get a new modem?

I am currently on 1gb internet with the Ignite WiFi Gateway Gen 2   does anyone know if i increase my speeds to the 1.5 or 2.5 if 1) I am provided a new modem or if my existing one can handle the speeds 2) Do i need a tech to come to my house and ins...

joejenkins by I've been here awhile
  • 12976 Views
  • 16 replies
  • 1 likes

Signal drop

Lost signal 6 times in the last 12 hours and has been going on for weeks.....Anyone ???   ***EDITED LABELS***

fisherman by I've been here awhile
  • 632 Views
  • 4 replies
  • 0 likes

Ignite Internet - Can't Connect to Work VPN

Hi there,Can someone please help me. I recently switched to Ignite Rogers and all of a sudden my work laptop will not connect to my work VPN anymore. I’ve called rogers many times and they say they don’t deal with VPN issues. I don’t know what to do ...

AoAlex by I've been around
  • 3398 Views
  • 3 replies
  • 0 likes

Edit WI-FI Configuration on Ignite Router

I am trying to manage the wifi configuration settings on my Rogers Ignite Router and all settings are locked.  There is a message at top of screen stating:    Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are bein...

DSHW by I've been here awhile
  • 13871 Views
  • 11 replies
  • 0 likes

Deleting Email from Trash only works for small number at a time??!!??

Hi,  Rogers yahoo mail seems to be a bit of a gong-show lately, so I am trying to clean up my mail through mail.yahoo.com (since I can no longer create an App Key and properly add my account to Outlook), so that in turn I can move off the ISP email a...

Betard by I plan to stick around
  • 520 Views
  • 3 replies
  • 0 likes

Varying Speed After Getting XB6 Modem/Router

Hello,Last month Rogers sent me an XB6modem/router and I was asked to throw away my Shaw Hintron router. Eversince I have installed this XB6 I am getting variable speeds on my 300mbps plan. I have measured speeds all the way down to 6 mbps on wifi! I...

NP999 by I've been around
  • 323 Views
  • 1 replies
  • 0 likes

Wifi not connecting automatically

My wifi is not connecting to our devices. At first it was my husband's iPhone, now my Samsung phone and my daughter's iPhone. We didn't notice at first and used up all our data in our phone plan. All of our devices are set to autoconnect. I've reboot...

Victoria99 by I've been here awhile
  • 909 Views
  • 4 replies
  • 0 likes

Does Rogers block ports 135/445

When running GRC sheilds up, ports 135/445 report as Closed and not Stealth regardless if i use Windows, IOS or Android, I have not configured these ports in any router firewalls.   There are a few old threads about Rogers filtering these ports but n...

JonSnow88 by I plan to stick around
  • 522 Views
  • 2 replies
  • 0 likes

Wifi Outage in Toronto?

Is there a rogers wifi outage in downtown Toronto today October 7th.I have had no internet since early morning. It 2pm now   **Labels Added**    

Ajos6 by I've been around
  • 430 Views
  • 1 replies
  • 0 likes

Bad Ping When Gaming

Hi there,   I recently switched to Rogers ignite about 2 months ago (1.5GB) and I've had nothing but good things to say about the internet speeds. My one problem has been regarding my ping when gaming. I normally connect my console to the Wifi Pods a...