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Daily internet interruptions

Daily internet interruptions, 11 dB signal spread down 9dB up, No Ranging Response T3: Tried online support, replaced modem but consistent random daily very short interruptions since new service this summer. Usual symptom is streaming video stops and...

DAS3 by I've Been Here Awhile
  • 204 Views
  • 2 replies
  • 0 likes

No Internet Service in Brampton

I have had no internet service for the past 12+ hours with not so much as an update email.   *** Edited Labels *** 

COULTERs by I've Been Around
  • 173 Views
  • 1 replies
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Correct credentials needed

I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years.  In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I veri...

oreo29 by I've Been Here Awhile
  • 358 Views
  • 2 replies
  • 0 likes

Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing  slow speeds since Oct 2021 when I switched  from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months agoHouse to modem cable change...

snocow by I Plan to Stick Around
  • 1738 Views
  • 15 replies
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Serious trip and safety hazard

Rogers has made a mess on my property. See attached hanging cables. I didn't approve this.They're serious trip hazard and low hanging cables on driveway are critical safety hazard for me, my property and pedestrians.

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KapilS by I've Been Around
  • 253 Views
  • 3 replies
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WIFI SECURITY KEY

My WIFI is fine. I am attempting to set up a new device and I have no idea how to get the security key so I can get the internet up and running.   **Labels Added**    

MASCOT by I've Been Around
  • 975 Views
  • 2 replies
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Why can't customers use their own modem?

Why doesn't Rogers allow customers to use their own modem?  If I was to get 'cable internet' through a third-party provider, I can use my own 'modem' only device.  I am a power user and I have my own full Ubiquiti network set up including wireless et...

Feejai by I Plan to Stick Around
  • 288 Views
  • 2 replies
  • 0 likes

IPad showing as “no internet connection.

I’m on Rogers Ignite. My TV, home phone, and IPhone are all working correctly, however, my iPad is showing as “no internet connection”. I have tried rebooting the iPad, but no changes. Any suggestions?   *Added Labels*

MikeF3292 by I've Been Here Awhile
  • 206 Views
  • 1 replies
  • 0 likes

Consistent network issues

My internet has been really weird recently and I'm at the end of my troubleshooting abilities. I've had regular issues with:- Requests randomly hanging for a second or so. We're talking big high availability services. Could be opening a link on Googl...

Resolved! Getting a Rogers Email account

I was just wondering if Rogers still has email accounts as I have the Gigabit service and am not sure if I get one.   How does one set one up or log in?  Is it web based?   Thanks   *** Edited Labels ***

Alex4161 by I'm a Reliable Contributor
  • 6319 Views
  • 9 replies
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Unknown Device found

Any one find a device on their system?What to do if a device is listed and its not Yours?Is Roger's safe and secure?Can these unknown unlisted devices be tracked and identified?Pls respond to this Rogers user.   ***EDITED LABELS***

Accessing game from External IP

Hello I have a CGM4331COM modem. This modem does not allow me to port forward but it has port triggers. I am setting up an Arma # server and it uses Port 2302. So I set up the port trigger to allow this port. Also the AMP game server has a web page o...

Rjdugas by I've Been Here Awhile
  • 267 Views
  • 3 replies
  • 0 likes

Email quits after ignite upgrade

Upgraded to ignite about 3 days ago. Everything seemed to go smoothly except for a couple of hiccups with wifi coverage and reprogramming 2 Logitech remotes. However I suddenly realized that after 2 days email was not working on both rogers and yahoo...

rammer by I Plan to Stick Around
  • 206 Views
  • 1 replies
  • 0 likes

Resolved! Upload channel 5

Hello,   When is my area (downtown Kitchener) going to get a 5th channel for upload?   Thank you.   *Added Labels*

SQUARE7 by I'm Here A Lot
  • 227 Views
  • 1 replies
  • 0 likes

Ignite Xbox Lag

I am at my wit’s end trying to figure out why latency is about 2X higher on the Xbox Series X vs any other device. I’m connected directly to the Ignite (1000Gbps) via Ethernet Cat 8 (brand new cable).  The modem is in bridge mode and is also connecte...

Surge74 by I Plan to Stick Around
  • 647 Views
  • 9 replies
  • 0 likes