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Resolved! XB8 and ASUS Router

Hi all, Just got the XB8, I was wondering if I could utilize the wifi 6 on the modem but disable the 2.4 and 5 ghz and use the 2.4 and 5 ghz from the ASUS router? Is this possible? Would I keep the modem in gateway mode and setup the ASUS as an AP so...

Nuke71 by I've been here awhile
  • 3539 Views
  • 6 replies
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PPTP

Is it possible setup Rogers ignite for port forwarding AND protocol forwarding for PPTP VPN? may.be use DMZ if there is no other ways?       ***Added Labels***

Fduchun by I've been around
  • 637 Views
  • 1 replies
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Want To Cancel Home Internet...NOW!!!

I am your customer and have been since 1998 as a young adult.Since switching to Fiber I have nothing but issues and no one wants to help and no one cares.I have lost hours/days of internet and offered nothing but excuses. No credits issues for ongoin...

Annoyed2024 by I've been here awhile
  • 660 Views
  • 1 replies
  • 0 likes

Resolved! Internet Down

My Internet service is down and can't get an answer as to why, except the they are aware and working on it !!! That still doesn't answer the question as to why services are down!!!! Very frustrating   *Added Labels*

Resolved! relocating modem

currently my modem is in the basement and i would like to relocate it to the main floor since the wifi wont connect to my pc upstairs the only way i can see it could be relocated would be for rogers to run an out side line from my current entry point...

hiho by I'm an enthusiast
  • 2244 Views
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Lack of email support from Rogers needs attention

I would like to register a major complaint with Rogers regarding their email service. Until September 4, 2022, I had no idea that email technical support was a purchased service from Yahoo for Rogers. What that means is that if you have a severe tech...

RBinOntario by I've been here awhile
  • 2885 Views
  • 7 replies
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Resolved! Richmond Hill Outtage

Lost internet connection from 9:30am to about 11am. Unstable, modem flashing orange for a while. As of 1pm seems to have stabilized but have to hold meetings on cell phone connection. Don't trust it.   Does anyone know if there was service happening ...

Resolved! How to Delete my @rogers.com Email Account?

I can't seem to find the instructions to delete my @rogers.com email account. I can no longer use it with Thunderbird and want to delete it. Please let me know if you have information. Thanks   **Labels Added**    

DS256 by I plan to stick around
  • 2244 Views
  • 3 replies
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frequent disconnects

As the title states. I get frequent disconnects that last from 1-2 minutes. This has been going on the past month. I have called in to Rogers tech support 4 times. First 2 calls were useless as all they wanted to do was give me a new modem but I woul...

Bobsnoff by I'm here a lot
  • 1121 Views
  • 3 replies
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to pod or not to pod

|Tried moving one of my pc upstairs but cant connect via wireless, cant connect ,cant find my ignite modem. from reading posts i see that i have basicly 2 options?   1. pay and extra ten dollars per month for a pod that may or may not solve my proble...

hiho by I'm an enthusiast
  • 779 Views
  • 2 replies
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Rogers Upload Increase

Looks like Rogers has filed increased speeds for the TPIAs.     https://www.dslreports.com/forum/r33789702-Rogers-Upload-Increase   Wonder how Rogers is going to do that when it can't provide the advertised (read contract) speeds for its own customer...

Datalink by Resident Expert
  • 6610 Views
  • 11 replies
  • 3 likes

IPv4 Issues

This is incredibly frustrating. We have the most up to date Ignite modem/router.This issue happened before we switched as well, just happened way more often.For some reason, our connections using ipv4 just decide to randomly stop working. Resetting t...

Samsung S20 slow internet using WIFI 6

Hi! We have 1gbps ignite wifi but my wife's S20 FE is always having slow connection at home.   Her connection is showing WIFI 6 but getting similar to 3g speed. This problem only happens when connected to our home wifi. It's fine in wifi on other pla...

zyferneo by I've been around
  • 2618 Views
  • 6 replies
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Resolved! Unauthorized wifi users

How do i tell if someone is sharing my wifi without my consent?   **Labels Added**  

LindaGD by I've been here awhile
  • 1292 Views
  • 2 replies
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Resolved! Dell Inspiron cannot find Rogers Ignite router

Hi I have a Dell Inspiron on Windows 10. It cannot find my Rogers Ignite Router. The WIFI adapter is not a problem, it can connect to my phone's hot spot. I can also connect to an old Dlink router I daisy- chained to the Rogers Ignite router. It just...

robert4 by I've been here awhile
  • 1964 Views
  • 6 replies
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No Internet connectivity since Day 1

I applied for new broadband connection and installation was completed last Friday(May 17th). Post installation Technician mentioned some provisioning issues and told an Internal ticket was raised to rectify the issue, which should be fixed in 24 Hour...

Uncorrectable codewords but service is good

Hello community. I have an XB6 (bridged). From time to time, I log into the gateway to check stats and notice that the amount of uncorrectable codewords across many channels (not all) increases over time. After rebooting the gateway, they get cleared...

toolcubed by I'm a senior contributor
  • 1147 Views
  • 2 replies
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Moved to larger house and Ignite wifi connection poor

Hello,I've been a long time customer with a Rogers and recently extended my Rogers ignite package for 2 years. I also recently moved homes and now that I have a larger home I am finding that my wifi signal gets slow and poor connection when I'm in th...

Kev82 by I've been around
  • 1212 Views
  • 2 replies
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Resolved! Assigning IP on (W)LAN with Rogers Ignite Modem

I'm looking to set up a static IP address for a couple of my devices so I can make simple shortcuts to them.   I understand that I could do this on the device itself, but the problem with that is if my network ever changes from the 10.0.0.xx address ...

BrianGee by I've been around
  • 21248 Views
  • 14 replies
  • 0 likes