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Large packet loss for the last couple days

kooper
I've been here awhile

I've noticed my internet has been degraded the last couple days and today I saw that I have significant packet loss, anywhere from 5-13%. I tested this with simple continuous ping as well as cloudflare's speed testing tool. I've also noticed my download speed used to be over 1gbps and now is around 400-500mbps. Upload used to be 50mbps and is now around 20mbps. What's interesting is that I ran a speedtest a few days ago and was getting over 120mbps upload, so rogers must have changed something recently.

 

XB7 is connected in bridge mode to an Asus GT-AX6000, all of which has been running great up until now.

 

 
 

2024-07-25_00-15-46_firefox.png

 

--- google.ca ping statistics ---
48 packets transmitted, 42 received, 12.5% packet loss, time 47168ms
rtt min/avg/max/mdev = 23.022/29.841/33.298/1.991 ms

 

 

Channel IDLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
4
5
6
7
2
3
1
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
0
0
33
34
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
 
 
Locked
Locked
591000000
597000000
603000000
609000000
579000000
585000000
279000000
615000000
621000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
675000000
681000000
687000000
693000000
699000000
705000000
711000000
717000000
723000000
825000000
831000000
837000000
843000000
849000000
855000000
861000000
 
 
352800000
922800000
37.636276
38.605377
38.605377
37.355988
38.605377
38.605377
37.355988
37.355988
37.636276
37.355988
37.355988
37.636276
37.355988
37.636276
37.636276
37.355988
37.636276
37.355988
37.636276
37.636276
37.636276
37.636276
37.636276
38.605377
38.605377
38.605377
37.355988
37.636276
37.636276
37.636276
37.355988
37.636276
 
 
37.68 dB
38.70 dB
-2.299999
-2.200001
-2.099998
-2.099998
-2.299999
-2.299999
-5.200001
-2.000000
-2.700001
-2.500000
-2.799999
-2.599998
-3.299999
-3.299999
-3.400002
-3.200001
-3.099998
-3.000000
-2.400002
-2.700001
-2.400002
-2.200001
-2.299999
-2.099998
-1.900002
-1.599998
-1.799999
-1.799999
-2.400002
-2.700001
-3.299999
-3.200001
 
 
-5.200001 dBmV
-1.000000 dBmV
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
 
 
OFDM
OFDM

 

Channel IDLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
3
4
1
2
10
Locked
Locked
Locked
Locked
Locked
32300000
38700000
21100000
25900000
45700000-84950000
5120 KSym/sec
5120 KSym/sec
2560 KSym/sec
5120 KSym/sec
0 KSym/sec
51.020599
51.020599
49.260300
49.770599
60.891663
64QAM
64QAM
64QAM
64QAM
OFDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_TDMA_ATDMA
US_TYPE_ATDMA
US_TYPE_OFDMA

 

Just rebooted the modem so the stats cleared, but unrecoverable errors were very high in certain channels (100's of thousands in some columns)

 

4
5
6
7
2
3
1
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
0
0
59496421
58241547
58250380
58250749
58255237
58259784
58268005
58272684
58277516
58282108
58286496
58291193
58246176
58295713
58300291
58304568
58304870
58309266
58314410
58318936
58323510
58327937
58332597
58337073
58355306
58360281
58341695
58364876
58346236
58369316
58350662
58373499
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
2
6
0
0
0
3
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

 

1 REPLY 1

Re: Large packet loss for the last couple days

RogersYasmine
Moderator
Moderator

Hello @kooper ,

 

Thank you so much for sharing the details of your concern here in our community. It looks like we were able to assist you via PM. 🙂

 

If you have any additional questions or concerns, or would like to give an update, please let us know.

 

Kind regards,

RogersYasmine

 

 

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