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Excessive Jitter when gaming; highly time of day dependent

First time posting here, but I'm hoping for some help moving forward with this problem:   On weekdays, starting around 9am, I start to see latency instability in any server I'm connected to.  With online gaming, this manifests as rubber-banding/warpi...

butcho by I've been here awhile
  • 2187 Views
  • 4 replies
  • 1 likes

Resolved! Getting only one IPv6 address

I use two independent routers on Rogers network. One router works correctly (I use opnsense, but I don't think the problem is related), however when I connect second router it messes up IPv6 network on the first one. I noticed that that second device...

Leone by I'm here a lot
  • 2134 Views
  • 5 replies
  • 0 likes

How to limit wifi to trusted devices only in ignite modem

Hi, all   I recently migrated my home internet from FIDO to Rogers. There was a feature in the old FIDO router allowing me to limit wifi access only to the trusted devices. But I can't find the similar setting in the Ignite router or the Ignite HomeC...

johnt5394 by I've been here awhile
  • 1875 Views
  • 4 replies
  • 0 likes

Internet keeps disconnecting for a few minutes

Any others having issues with their internet disconnecting for a few minutes. It has been happening to me for a few months now, randomly. It can happen multiple times per day or once a week. Lately it has been worse and the first disconnection seems ...

jazz54634 by I'm here a lot
  • 1971 Views
  • 5 replies
  • 0 likes

How fast can internet service be provisioned?

HelloI currently have Rogers Ignite tv for 4k and stuff with xb7. Tv only, no internet.Unfortunately due to extreme incompetence, both DSL and Fibre (FTTH) from Bell are out of the question. A 7th tech is coming tomorrow.... yes 7th...How fast can Ro...

Fe34a68be by I've been around
  • 590 Views
  • 1 replies
  • 0 likes

Is my Ignite router wi fi 5 or 6 05 ?

Hi! I have a rogers ignite service and of course a router supplied by Rogers. The question - is it wifi 5 or 6? How do I find out?         ***Added Labels***

password by I plan to stick around
  • 1155 Views
  • 3 replies
  • 0 likes

No Internet during Power Outage

Hi, I have UPS for my router - white Hitron router. During the power outage, the green light blinking rapidly.  I called tech support, customer concern then routed back to tech support.  They said they can't do anything. The hub in my neighbourhood h...

Grumpy3 by I've been around
  • 5111 Views
  • 6 replies
  • 1 likes

Renaming a host on the local network.

How does one give a new hostname to a reserved IP address on the local network; the field doesn't seem to be editable. (In this specific case, the hostname for three of my entries seems to have magically changed to "*".)     ***Added Labels***

RB42 by I've been here awhile
  • 911 Views
  • 2 replies
  • 0 likes

Ignite Internet is not work on certain devices

I installed my Ignite modem yesterday, it worked well on my Mac, phones, and tablets. But it didn't work on my PC. I tried ethernet and wifi, and it shows connected but I cannot reach any website or download anything. I just transitioned from Bell, a...

JustinSh by I plan to stick around
  • 6642 Views
  • 19 replies
  • 0 likes

Wifi Pods

I have 1.5 Gig package with Rogers, XB7 router and have been using 3 of those pods that are supposed to extend coverage. I was having connection issues (teams meetings where I dropped out/frozen) so started to investigate - the Ignite App was actuall...

dgrh52 by I've been here awhile
  • 1662 Views
  • 3 replies
  • 0 likes

Ignite Router outage and updates remove all custom programming.

We use a non-Rogers security camera service and every time Rogers has a major outage like yesterday and updates the Ignite Router, it removes the 3rd party security cameras custom programming. I'm being told by our security service that Rogers does t...

dservos by I've been around
  • 665 Views
  • 1 replies
  • 0 likes

Constant Ping Spikes

Hi My internet for literally the past 2 months has constantly been ping spiking like no tomorrow. Every day I try to play CS GO, I can never seem to play peacefully because im always lagging out and spiking every 2 minutes and to make matters worse i...

zRa by I plan to stick around
  • 15886 Views
  • 46 replies
  • 0 likes

Internet keeps disconnecting this week (Scarborough Area)

Hi, This week was quite annoying. The landline internet would randomly disconnect for several minutes and reconnect.   It would happen maybe 1-2 times a day at a random time. Is anyone else having this issue? Either that or my modem is having issues....

user8501 by I've been here awhile
  • 1467 Views
  • 4 replies
  • 0 likes

New Nokia modem issues

Just received my new Nokia Fast.ike 5G gateway 3.2. Trying to activate it it won't accept the password! Feel to retune it with a large sledge hammer!   **Labels updated**    

Resolved! Latency issues in the midst of upload increase

Hello all, Rogers started increasing the upload speed on my node last weekend, they started rebooting the modems every morning at 5am for a few days and there were an increase on the uncorrectable code words which made me think something is being wor...

PhilipH by I plan to stick around
  • 6305 Views
  • 8 replies
  • 0 likes

Extremely high latency and slow speeds

I've been having these issues for the past few days. I'm currently on a 500mbps business plan, getting latency in the 800ms+, and speeds varying from 15mbps to 250mbps.Rogers support reps refuse to send out a tech because I don't have Ignite, so they...

rsrevo by I'm here a lot
  • 4938 Views
  • 13 replies
  • 1 likes

Ignite intermittent disconnections

Hi, Would it be possible for someone here to look into the problem I'm having with intermittent disconnections?  I'm getting disconnected multiple times a day and I've been dealing with Rogers but they have not been able to help even though they clai...

DigTV99 by I plan to stick around
  • 8957 Views
  • 41 replies
  • 0 likes

Resolved! Rogers Yahoo - Some emails not being received.

An email contact that has sent many messages in the past is no longer able to send me emails. It bounces back to them. I am not able to see their email to inspect the header or see the message. I have tested mail coming from other sources and it seem...

gp_51 by I've been around
  • 4256 Views
  • 10 replies
  • 0 likes

Default email

Hello. I need your help with an email problem. I have Outlook 2013 installed but can't use it for Rogers email as Yahoo and Rogers won't supply the password. So my Outlook 2013 is used for my other non Rogers email account. So, my default email is Ne...

chdiamo1 by I'm a reliable contributor
  • 879 Views
  • 2 replies
  • 0 likes