Resolved! Internet Down
My Internet service is down and can't get an answer as to why, except the they are aware and working on it !!! That still doesn't answer the question as to why services are down!!!! Very frustrating *Added Labels*
Internet
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Forum Posts
Resolved! relocating modem
currently my modem is in the basement and i would like to relocate it to the main floor since the wifi wont connect to my pc upstairs the only way i can see it could be relocated would be for rogers to run an out side line from my current entry point...
Some services (apps) are not working after switching from Fido to Rogers.
Hello all... and sorry for the long post. I have been a happy Fido Internet service customer for many years without a single issue. Over a week ago, I received an email stating that Fido is moving all internet services to Rogers Fibe service. That -i...
Lack of email support from Rogers needs attention
I would like to register a major complaint with Rogers regarding their email service. Until September 4, 2022, I had no idea that email technical support was a purchased service from Yahoo for Rogers. What that means is that if you have a severe tech...
Resolved! Richmond Hill Outtage
Lost internet connection from 9:30am to about 11am. Unstable, modem flashing orange for a while. As of 1pm seems to have stabilized but have to hold meetings on cell phone connection. Don't trust it. Does anyone know if there was service happening ...
Resolved! How to Delete my @rogers.com Email Account?
I can't seem to find the instructions to delete my @rogers.com email account. I can no longer use it with Thunderbird and want to delete it. Please let me know if you have information. Thanks **Labels Added**
frequent disconnects
As the title states. I get frequent disconnects that last from 1-2 minutes. This has been going on the past month. I have called in to Rogers tech support 4 times. First 2 calls were useless as all they wanted to do was give me a new modem but I woul...
to pod or not to pod
|Tried moving one of my pc upstairs but cant connect via wireless, cant connect ,cant find my ignite modem. from reading posts i see that i have basicly 2 options? 1. pay and extra ten dollars per month for a pod that may or may not solve my proble...
Rogers Upload Increase
Looks like Rogers has filed increased speeds for the TPIAs. https://www.dslreports.com/forum/r33789702-Rogers-Upload-Increase Wonder how Rogers is going to do that when it can't provide the advertised (read contract) speeds for its own customer...
IPv4 Issues
This is incredibly frustrating. We have the most up to date Ignite modem/router.This issue happened before we switched as well, just happened way more often.For some reason, our connections using ipv4 just decide to randomly stop working. Resetting t...
Samsung S20 slow internet using WIFI 6
Hi! We have 1gbps ignite wifi but my wife's S20 FE is always having slow connection at home. Her connection is showing WIFI 6 but getting similar to 3g speed. This problem only happens when connected to our home wifi. It's fine in wifi on other pla...
Resolved! Unauthorized wifi users
How do i tell if someone is sharing my wifi without my consent? **Labels Added**
Resolved! Dell Inspiron cannot find Rogers Ignite router
Hi I have a Dell Inspiron on Windows 10. It cannot find my Rogers Ignite Router. The WIFI adapter is not a problem, it can connect to my phone's hot spot. I can also connect to an old Dlink router I daisy- chained to the Rogers Ignite router. It just...
No Internet connectivity since Day 1
I applied for new broadband connection and installation was completed last Friday(May 17th). Post installation Technician mentioned some provisioning issues and told an Internal ticket was raised to rectify the issue, which should be fixed in 24 Hour...
Uncorrectable codewords but service is good
Hello community. I have an XB6 (bridged). From time to time, I log into the gateway to check stats and notice that the amount of uncorrectable codewords across many channels (not all) increases over time. After rebooting the gateway, they get cleared...
Moved to larger house and Ignite wifi connection poor
Hello,I've been a long time customer with a Rogers and recently extended my Rogers ignite package for 2 years. I also recently moved homes and now that I have a larger home I am finding that my wifi signal gets slow and poor connection when I'm in th...
Resolved! Assigning IP on (W)LAN with Rogers Ignite Modem
I'm looking to set up a static IP address for a couple of my devices so I can make simple shortcuts to them. I understand that I could do this on the device itself, but the problem with that is if my network ever changes from the 10.0.0.xx address ...
Rogers Ignite modem keeps disconnecting but only from my Acer laptop
I just got the Ignite modem earlier this month and at first things went smoothly, then when a big internet outage happened about a week ago, I tried rebooting the modem using the laptop's diagnostics function as that had worked before. Only this time...
Internet keeps dropping out every 25 minutes or so.
The Internet drops out every 25 minutes or so. Effects 4 different devices in the house. A Neighbour just told me they are having the same problem. It recovers after about 10 seconds. It has been going on for over a month. Tech came out a month ago t...
Resolved! Speed test results on desktop don't match results via HomeConnect app
Hello, yesterday I accepted an online offer and my internet was boosted from Ignite 500/30 to 1.5G/50. I ran a few tests on my desktop via a couple of popular internet speed testing tests, yet the speeds don't match the ones via the HomeConnect app. ...
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