Switched from Fido to Rogers - Latency terrible at night now?

[downdariva]

So I've been trying to figured out why switching to Rogers from Fido has been a terrible experience.

I've had pings go from 1s to 3s and a bunch of packet loss for hours on end at night time.  I had no previous issues with Fido.

Tech came out last Friday and swapped filters, cable and the modem.  Still experiencing the same problems.

Second hop is sometimes over 200ms (CMTS node issue?)

I'm trying to get LevelII support to help me out here, but while I wait on hold I was wondering what infrastructure is different from Fido to Rogers?

*** Edited Labels ***

[downdariva]

I wish I was making these numbers up.

Tracing route to google.com [2607:f8b0:4020:805::200e]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 2607:fea8:bb20:6900:3e2d:9eff:fee4:e4e7
2 1750 ms 603 ms 378 ms 2607:f798:80c:f0::1
3 3211 ms 3095 ms 2379 ms 2607:f798:10:38d9:0:241:5613:7089
4 76 ms 300 ms 794 ms 2607:f798:10:3e9:0:690:6324:9214
5 2428 ms 1865 ms 2657 ms 2607:f798:10:501c:0:721:3913:9190
6 529 ms 204 ms 108 ms 2607:f798:14:60:0:2091:4821:5154
7 375 ms 496 ms 206 ms 2001:4860:0:1::7b49
8 192 ms 164 ms 92 ms 2001:4860:0:1::c4d
9 881 ms 871 ms 464 ms yul02s05-in-x0e.1e100.net [2607:f8b0:4020:805::200e]

Trace complete.

[downdariva]

Unfortunately, Tech Support was no assistance.  Level1 support wanted to send another tech out, which I refused.  I had no option to escalate the issue either as I was told that there's no one available at this time of day (9:20pm)?

[downdariva]

It's really weird behaviour.  Running a constant ping and it'll be fine for a while and then take a dump..

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[RogersJermaine]

Hi @downdariva,

Welcome to the Rogers Community Forums, we appreciate your post highlighting the issues you are experiencing. It is strange that you are dealing with latency issues since switching over as there would be no difference in the infrastructure. We can take a deeper look into your account to see if we can detect anything else that can be related to the problem. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,
RogersJermaine

[downdariva]

Sent a PM with the latest update which was from this evening where the problem has since returned once more.