Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

My troublesome experience switching from old modem to XB7.

Swapped out to XB7 running in bridge mode yesterday. It worked for 14 hours then the modem required a power cycle to get it out of a lockup at 1:30 am.  The old modem worked for years in bridge mode with no issues.Checked the event logs in the new mo...

Rogers wireless internet

Hi everyone, just wanted to say I got the Rogers wireless home internet installed, it replaced my 25 year old bell DSL. I’m getting 27ish down and 5 up. It’s fast and only about 20-40ms of lag on Speedtest. Pretty darn good.

DavidHeilig by I plan to stick around
  • 4743 Views
  • 17 replies
  • 3 likes

5 days without internet

We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers mo...

Mwres by I've been around
  • 369 Views
  • 1 replies
  • 0 likes

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've been here awhile
  • 1518 Views
  • 6 replies
  • 0 likes

Secondary Router with Internet Access

When there was a Roger internet outage last Thursday I discovered an interesting situation. 1. My wifi Windows laptop showed the global symbol indicating connected to router but no internet access 2. My wifi connected (IPv6 disabled) TV indicated no ...

Bplayer by I'm a trusted contributor
  • 463 Views
  • 1 replies
  • 0 likes

Resolved! Ignite from Legacy Questions

Finally forced to drop Legacy and go to Ignite internet, TV and home phone. Currently using an Asus RT-AX88U and the Hitron in bridge mode. The combination has been flawless. My plan is to continue to use the Asus Router. I have kept my home phone fo...

ITDummie by I've been here awhile
  • 1263 Views
  • 4 replies
  • 0 likes

Rogers blocking my website flosgrill.ca - HELP Needed

hi Guys,   our website loads on all networks except Rogers and its partners. We are a small business and this is the second time we have had this issue with Rogers, How can Rogers help?   addresses are:   flosgrill.ca ordernow.flosgrill.ca     Lanre ...

lanrefo by I've been around
  • 312 Views
  • 1 replies
  • 0 likes

Ignite 1.5 Gigabit package averaging 500Mb

Hi Everyone, I subscribed to the 1.5Gb package around the new year and was receiving close to 900Mb when wired directly.  This made sense since my devices only support 1000mb and I was using cat5e or cat6 cables.  However, when running simultaneous s...

glanchbery by I plan to stick around
  • 503 Views
  • 2 replies
  • 0 likes

Resolved! 3tvs 4pc

k gonna bite the bullet soon since i am being forced to upgrade to ignite tv/internetmy problem being is i have 3tvs/4pcs/1tablet  that i will be using.the 2 possibly 3 tvs are going to be a problem with the wireless connection cause wireless  is ver...

hiho by I'm a regular
  • 497 Views
  • 2 replies
  • 0 likes

WiFi keeps disconnecting

Rogers has been updating the internet in my area. It’s absolutely ridiculous. It’s been a week and the Wifi keeps disconnecting. Not happy customerEmbrun Ontario   **Labels Added**

JU99 by I've been here awhile
  • 505 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Ignite Guest Network

Hi Is there a way that wifi shows to option for the connection A regular and  Guest (for Visitors) Using Rogers Ignite gateway Gen 2 Thanks   *Added Labels*

navdipgill by I've been around
  • 1572 Views
  • 1 replies
  • 0 likes

Resolved! Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Slow Speeds on Ignite Gateway

I recently set up my new Ignite Internet Gateway, and now my download speeds are way down to 50 Mbps, prior to setting up the new gateway/modem, I was getting 250 Mbps on average, so I asked the question do I still need to use my router ??   *** Edit...

bfishwick by I've been around
  • 471 Views
  • 2 replies
  • 0 likes

Resolved! Internet Down

My internet is down I try reboot my router and still no internet .       ***Edited Labels***

SB01 by I've been around
  • 531 Views
  • 1 replies
  • 0 likes

IGNITE GATEWAY KEEPS GOING OFFLINE - MODEM REPLACEMENT?

I have been with Rogers Ignite Wifi for a few years and I am currently experiencing poor wifi connectivity as it keeps going on and off numerous times. The Ignite Gateway keeps going offline! This has happened for over a week now. I believe it is due...

ok31 by I plan to stick around
  • 2281 Views
  • 3 replies
  • 0 likes

Resolved! Rogers Ignite Gigabit - UNLTD throttled at 320 Mbps down 50 Mbps up

I've been a Rogers customer since the late 80's, have had this particular Internet service for at least 7 years, but have recently had issues with Internet outages. So I thought I should investigate what was happening and used http://rogers.com/speed...

jandrews by I plan to stick around
  • 803 Views
  • 3 replies
  • 0 likes

High latency issues, tech support unable to resolve.

For close to 2 months now, I've been experiencing random periods of high latency. It comes and goes. Some days are worse than others. But when it happens, it can affect not only my internet but my Ignite TV as well.   I called several times to report...

1 day latency.png 1 week latency.png
gisuck by I'm a reliable contributor
  • 819 Views
  • 3 replies
  • 1 likes

Ignite Internet & my LAN

Hi All,   I just got my Rogers Ignite 1.5 GB Internet package, but I am not getting the speeds I was told I would get. Here is how my current setup is, and the speeds I am getting with downloads.   I have a LAN that uses 192.168.0.1 as my router's ad...

shedrock by I plan to stick around
  • 4961 Views
  • 34 replies
  • 0 likes

Echo dots and ring doorbell

I cannot get my echo dots or ring doorbell to connect to my rogers wifi. I’ve heard the solution is to have your 2.4 and 5ghz bands separated. Has anyone else run into this problem?   *Added Labels*

Crazycraig6 by I've been here awhile
  • 920 Views
  • 5 replies
  • 0 likes

Gigabit internet broke my speed!

So I recently had my account moved from 500u ignite internet to the 1.5gb ignite internet on a promotion. It was almost immediately after the phone conversation where the csr told me the modem would reset to complete the changes... that our speed wen...

Danstona by I've been here awhile
  • 492 Views
  • 3 replies
  • 0 likes