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Resolved! Replacing XB6 with XB8 and continue using Gen1 PODs

Seems the supply of XB8's is not longer constrained so considering upgrading. My XB6 modem is located in a corner of my apartment, worst possible location. Two PODs are installed, the first 20' away and the second 17' from the first. Have done extens...

Bplayer by I'm a trusted contributor
  • 2199 Views
  • 3 replies
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Figuring out my ignite internet and how to set up

So I have recently gotten the 1.5 ignite plan with rogers and is located in the living room on the main floor. I was wondering how I can utilize Moca 2.5 for my basement where my computer is located via ethernet and also implement Deco m4 throughout ...

Constant ping/latency spikes

This issue has been going on going on for years. I have complained so many times, and I get brushed off every time.Basically, for 5 mins I have perfect speed and service, no latency issues, then for 10-15 seconds I’ll have brutally high ping. If I’m ...

Skayb by I've been around
  • 598 Views
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Resolved! XB7 in bridge mode. Which port?

I would like to connect my XB7 in bridge mode with my router   I heard I can do it with ONLY ONE PORT 1) Please confirm which port should I use? - I read online  -  it must be port #1. Is it left bottom port if you look from the back? (next to 2.5 gi...

savinmy by I've been here awhile
  • 16162 Views
  • 18 replies
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“Provisioning issue”

Day 3 of no internet due to a provisioning issue. Setup my internet and even had it pre delivered before my move in to cause less headaches and still here we are. I’ve been told 24 hours, 48 hours, 3-5 days. “Sorry but there is nothing we can do”I’ve...

Joybr13 by I've been here awhile
  • 787 Views
  • 3 replies
  • 1 likes

Resolved! Internet doesn't work properly on wifi using ip 172.16.12.x

I have connectivity issue to most of the websites (e.g. rogers.com, speedtest.net, cbc.ca, and lot more). Fortunately, google and youtube were working so we survived since last 25 days. After lots of follow up with tech team (which is still under inv...

Resolved! Ethernet Connectivity Problems with Ignite Pods

Hi Everyone,I have a desktop connected via Ethernet to a Ignite Pod and it appears to be having connectivity issues staying connected to a work VPN.Other connects seem fine, but when I test the connection via the Rogers Home App, the test indicates I...

Brigitta by I've been around
  • 817 Views
  • 1 replies
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Provisioning issue and no internet for 200 hours and counting.

It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...

LiamN by I've been here awhile
  • 7666 Views
  • 25 replies
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Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 1753 Views
  • 4 replies
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Rogers ignite app

I have just switched to Roger’s ignite internet. I received an email to download the app and start to process of setting everything up. The app DOES NOT WORK. I sign in, put in my password and try and log in a nothing happens. No error messages, noth...

Meg94 by I've been around
  • 670 Views
  • 2 replies
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Intermittent Latency and Ping Issues while Gaming

Hello, I would appreciate if a Rogers expert is able to assist me with my ping/latency issues, particularly while gaming.    - Rogers Ignite internet 1.5G service - wireless connection 5ghz and 2.4ghz bands. Have manually selected the least congested...

sharpenel by I've been here awhile
  • 898 Views
  • 3 replies
  • 1 likes

Moving from legacy cable/internet to Ignite - questions

Due to the phase out of older cable boxes I am finally making the plunge to Ignite TV.  My understanding is that the internet service doesn't really change but I will need a new Rogers gateway.  I am currently on Ignite 500 internet with a Hitron CGN...

wayner92 by I'm a senior contributor
  • 3191 Views
  • 13 replies
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Quarantining "verification" emails from Gamefound.com

Rogers appears  to be quarantining "verification" emails from Gamefound.com, so I cannot get into my account at Gamefound. Gamefound is a miniatures company that I have purchased from before but now they require me to change my password - unfortunate...

What are Rogers IPv6 settings for Unifi Routers?

Tomorrow I am moving from regular cable to Ignite and I will be switching from a Hitron CGN3 gateway to a new gateway from Rogers. I want to run the gateway in bridge mode.  My modem is a Unifi USG3.  I am not currently using IPv6 on my Unifi USG3. M...

wayner92 by I'm a senior contributor
  • 1510 Views
  • 5 replies
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Resolved! How do I disable WPS in Ignite modem?

So, WPS is a security risk. Does anyone know where the option to disable it is in the settings? Tech support says you can't disable it, but I am not sure that is true.       ***Edited Labels***

Shadowbeam by I've been here awhile
  • 2080 Views
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Where can I go to get help with my Rogers/Yahoo email addresses

I have 7 rogers/yahoo email addresses but when I try and sign in to make changes, I am blocked with a "Secure Your Account" message which requires the phone number of a smart phone capable of receiving SMS messages. I do not own such a phone.  How ca...

i75Dave by I plan to stick around
  • 4079 Views
  • 14 replies
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Rogers Yahoo Email - emails not coming through

I'm receiving some emails with attachments and others with attachments aren't coming through.  The file size isn't large, so don't think it's that.  Previously the same person has sent me emails and they came through with attachments even.  Nothing i...

mstorie by I've been around
  • 485 Views
  • 1 replies
  • 0 likes