07-25-2024 10:15 PM - last edited on 07-25-2024 10:23 PM by RogersJermaine
Starting Monday, July 22, I've been having intermittent connectivity with TV and wired Internet. I live in a condo served by Rogers and I checked with my neighbour who is seeing the same issues.
Today, July 25, 2024, it's been pretty bad:
215PM down, 335PM restored.
608PM down, ? restored (went to have dinner).
737PM down, 743PM restored.
808PM down, 817PM restored.
837PM down, 853PM restored.
934PM down, 942PM restored, 944PM down.
Here are some ping logs for 8.8.8.8 (when DNS was down) and www.google.com:
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=117 time=502.235 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=117 time=384.390 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=117 time=621.491 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=117 time=45.323 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=117 time=111.399 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=117 time=32.343 ms
Request timeout for icmp_seq 6
64 bytes from 8.8.8.8: icmp_seq=7 ttl=117 time=247.208 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=117 time=28.342 ms
64 bytes from 8.8.8.8: icmp_seq=9 ttl=117 time=27.836 ms
Request timeout for icmp_seq 10
64 bytes from 8.8.8.8: icmp_seq=11 ttl=117 time=40.501 ms
64 bytes from 8.8.8.8: icmp_seq=12 ttl=117 time=136.057 ms
64 bytes from 8.8.8.8: icmp_seq=13 ttl=117 time=296.121 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=117 time=30.473 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=117 time=73.986 ms
64 bytes from 8.8.8.8: icmp_seq=16 ttl=117 time=634.022 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=117 time=93.331 ms
64 bytes from 8.8.8.8: icmp_seq=18 ttl=117 time=95.030 ms
64 bytes from 8.8.8.8: icmp_seq=19 ttl=117 time=795.882 ms
Request timeout for icmp_seq 20
64 bytes from 8.8.8.8: icmp_seq=21 ttl=117 time=118.750 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=117 time=85.300 ms
64 bytes from 8.8.8.8: icmp_seq=23 ttl=117 time=463.425 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=117 time=119.128 ms
64 bytes from 8.8.8.8: icmp_seq=25 ttl=117 time=298.901 ms
64 bytes from 8.8.8.8: icmp_seq=26 ttl=117 time=43.468 ms
64 bytes from 8.8.8.8: icmp_seq=27 ttl=117 time=593.498 ms
64 bytes from 8.8.8.8: icmp_seq=28 ttl=117 time=557.902 ms
64 bytes from 8.8.8.8: icmp_seq=29 ttl=117 time=678.888 ms
64 bytes from 8.8.8.8: icmp_seq=30 ttl=117 time=666.712 ms
64 bytes from 8.8.8.8: icmp_seq=31 ttl=117 time=51.238 ms
64 bytes from 8.8.8.8: icmp_seq=32 ttl=117 time=20.235 ms
64 bytes from 8.8.8.8: icmp_seq=33 ttl=117 time=531.775 ms
64 bytes from 8.8.8.8: icmp_seq=34 ttl=117 time=50.966 ms
64 bytes from 8.8.8.8: icmp_seq=35 ttl=117 time=222.801 ms
64 bytes from 8.8.8.8: icmp_seq=36 ttl=117 time=610.505 ms
64 bytes from 8.8.8.8: icmp_seq=37 ttl=117 time=20.162 ms
64 bytes from 8.8.8.8: icmp_seq=38 ttl=117 time=58.717 ms
64 bytes from 8.8.8.8: icmp_seq=39 ttl=117 time=22.501 ms
64 bytes from 8.8.8.8: icmp_seq=40 ttl=117 time=19.069 ms
64 bytes from 8.8.8.8: icmp_seq=41 ttl=117 time=20.012 ms
64 bytes from 8.8.8.8: icmp_seq=42 ttl=117 time=19.876 ms
64 bytes from 8.8.8.8: icmp_seq=43 ttl=117 time=541.517 ms
64 bytes from 8.8.8.8: icmp_seq=44 ttl=117 time=25.235 ms
64 bytes from 8.8.8.8: icmp_seq=45 ttl=117 time=49.478 ms
64 bytes from 8.8.8.8: icmp_seq=46 ttl=117 time=517.875 ms
64 bytes from 8.8.8.8: icmp_seq=47 ttl=117 time=622.858 ms
64 bytes from 8.8.8.8: icmp_seq=48 ttl=117 time=13.488 ms
64 bytes from 8.8.8.8: icmp_seq=49 ttl=117 time=17.509 ms
64 bytes from 8.8.8.8: icmp_seq=50 ttl=117 time=89.478 ms
64 bytes from 8.8.8.8: icmp_seq=51 ttl=117 time=14.290 ms
64 bytes from 8.8.8.8: icmp_seq=52 ttl=117 time=159.807 ms
64 bytes from 8.8.8.8: icmp_seq=53 ttl=117 time=16.022 ms
64 bytes from 8.8.8.8: icmp_seq=54 ttl=117 time=14.997 ms
Request timeout for icmp_seq 55
64 bytes from 8.8.8.8: icmp_seq=56 ttl=117 time=409.582 ms
64 bytes from 8.8.8.8: icmp_seq=57 ttl=117 time=414.560 ms
Request timeout for icmp_seq 58
64 bytes from 8.8.8.8: icmp_seq=59 ttl=117 time=712.156 ms
64 bytes from 8.8.8.8: icmp_seq=60 ttl=117 time=76.486 ms
64 bytes from 8.8.8.8: icmp_seq=61 ttl=117 time=65.510 ms
64 bytes from 8.8.8.8: icmp_seq=62 ttl=117 time=301.324 ms
64 bytes from 8.8.8.8: icmp_seq=63 ttl=117 time=889.747 ms
64 bytes from 8.8.8.8: icmp_seq=64 ttl=117 time=12.982 ms
64 bytes from 8.8.8.8: icmp_seq=65 ttl=117 time=510.576 ms
64 bytes from 8.8.8.8: icmp_seq=66 ttl=117 time=447.413 ms
64 bytes from 8.8.8.8: icmp_seq=67 ttl=117 time=495.950 ms
64 bytes from 8.8.8.8: icmp_seq=68 ttl=117 time=16.492 ms
64 bytes from 8.8.8.8: icmp_seq=69 ttl=117 time=355.219 ms
64 bytes from 8.8.8.8: icmp_seq=70 ttl=117 time=70.806 ms
Request timeout for icmp_seq 71
===========================================================
PING www.google.com (142.251.32.68): 56 data bytes
64 bytes from 142.251.32.68: icmp_seq=0 ttl=117 time=14.439 ms
64 bytes from 142.251.32.68: icmp_seq=1 ttl=117 time=24.465 ms
64 bytes from 142.251.32.68: icmp_seq=2 ttl=117 time=19.423 ms
64 bytes from 142.251.32.68: icmp_seq=3 ttl=117 time=19.416 ms
64 bytes from 142.251.32.68: icmp_seq=4 ttl=117 time=18.454 ms
64 bytes from 142.251.32.68: icmp_seq=5 ttl=117 time=29.325 ms
64 bytes from 142.251.32.68: icmp_seq=6 ttl=117 time=17.352 ms
64 bytes from 142.251.32.68: icmp_seq=7 ttl=117 time=18.201 ms
64 bytes from 142.251.32.68: icmp_seq=8 ttl=117 time=19.904 ms
Request timeout for icmp_seq 9
64 bytes from 142.251.32.68: icmp_seq=10 ttl=117 time=22.455 ms
64 bytes from 142.251.32.68: icmp_seq=11 ttl=117 time=14.328 ms
Request timeout for icmp_seq 12
64 bytes from 142.251.32.68: icmp_seq=13 ttl=117 time=556.579 ms
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
64 bytes from 142.251.32.68: icmp_seq=19 ttl=117 time=17.181 ms
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
64 bytes from 142.251.32.68: icmp_seq=24 ttl=117 time=771.116 ms
Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
Request timeout for icmp_seq 33
Request timeout for icmp_seq 34
Request timeout for icmp_seq 35
Request timeout for icmp_seq 36
64 bytes from 142.251.32.68: icmp_seq=37 ttl=117 time=517.722 ms
Request timeout for icmp_seq 38
64 bytes from 142.251.32.68: icmp_seq=39 ttl=117 time=516.834 ms
64 bytes from 142.251.32.68: icmp_seq=40 ttl=117 time=510.870 ms
64 bytes from 142.251.32.68: icmp_seq=41 ttl=117 time=125.796 ms
Request timeout for icmp_seq 42
64 bytes from 142.251.32.68: icmp_seq=43 ttl=117 time=529.575 ms
Request timeout for icmp_seq 44
Request timeout for icmp_seq 45
Request timeout for icmp_seq 46
Request timeout for icmp_seq 47
64 bytes from 142.251.32.68: icmp_seq=47 ttl=117 time=1015.157 ms
64 bytes from 142.251.32.68: icmp_seq=48 ttl=117 time=223.792 ms
Request timeout for icmp_seq 50
64 bytes from 142.251.32.68: icmp_seq=51 ttl=117 time=387.501 ms
Request timeout for icmp_seq 52
64 bytes from 142.251.32.68: icmp_seq=53 ttl=117 time=54.644 ms
Request timeout for icmp_seq 54
Request timeout for icmp_seq 55
Request timeout for icmp_seq 56
64 bytes from 142.251.32.68: icmp_seq=57 ttl=117 time=162.988 ms
64 bytes from 142.251.32.68: icmp_seq=58 ttl=117 time=227.220 ms
Request timeout for icmp_seq 59
Request timeout for icmp_seq 60
64 bytes from 142.251.32.68: icmp_seq=61 ttl=117 time=111.896 ms
64 bytes from 142.251.32.68: icmp_seq=62 ttl=117 time=107.864 ms
64 bytes from 142.251.32.68: icmp_seq=63 ttl=117 time=96.651 ms
64 bytes from 142.251.32.68: icmp_seq=64 ttl=117 time=520.880 ms
Request timeout for icmp_seq 65
Request timeout for icmp_seq 66
Request timeout for icmp_seq 67
Request timeout for icmp_seq 68
Request timeout for icmp_seq 69
Request timeout for icmp_seq 70
***Edited Labels***
07-27-2024 10:39 PM
Hello, @FeelingDown.
Thank you for joining our Community. I appreciate your detailed post; intermittent connectivity can be pretty bothersome.
We can run a few diagnostics on your connection and the neighbourhood to determine the root cause. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog.
Regards,
RogersMoin