Ignite Internet Gigabit - Slow Speeds

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Resident Expert
Resident Expert
Posts: 14,015

Re: Ignite Internet Gigabit - Slow Speeds

He may only know if stuff is going on in the area if its scheduled already..  but probably wouldnt know of future stuff.

My boss's place, which is in a pretty smaller town north of newmarket, they are upgrading a lot of the streets infrastructure.  

This may be what would be needed for your area, if thats the issue.


Where I am, I am on 500, but can pull 560+ regularly with it without issues on wired.



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I Plan to Stick Around
Posts: 16

Re: Ignite Internet Gigabit - Slow Speeds

The tech told me that I should go for a "slower" plan, say 500 Meg, but that plan is no longer offered.  Since my speed is only 300-350 meg I may have to opt for the 300 Meg plan and live with the reduced upload speed.

 

I think that the problem here is that Rogers won't bear the cost of any infrastructure upgrades without some sharing of the cost by the community (I live in a gated community).  I don't think that is likely to happen no matter what the speed issues are.

Moderator
Moderator
Posts: 258

Re: Ignite Internet Gigabit - Slow Speeds

Hey @os3rules!

 

Sorry to hear you're having issues reaching the desired speeds on your home network! I can appreciate for sure wanting to see the speeds up to Gigabit provided when you have the plan. I'd be happy to assist in identifying what's going on for you. There's a reason behind the speeds you're seeing but I can assure you it's not infrastructure related. Speeds up to Gigabit are available across our entire footprint.

 

Are you able to complete a specific speed test for me? It would require running it at speedtest.net with two different gigabit capable devices that are wired to your modem. Alternatively the second device can be connected to your 5G wireless network, assuming it's nearby the modem/within the same room. The speed tests must be run at the same time though and not in succession. Once you have the results share them with us here, this will let us know if there's more speed on the network than your device is pulling. Once we have that, we'll have a clear direction for assistance.

 

@RogersAndy 

I Plan to Stick Around
Posts: 16

Re: Ignite Internet Gigabit - Slow Speeds

Hi RogersAndy,

 

This is something of an odd test (I think) and a little difficult to pull off, but I did.

 

The results are (for what it means):

 

Computer a (by itself) - 303.33 down

Computer b (by itself) - 262.03 down

 

Computer a (simultaneous) - 265.88 down

Computer b (simultaneous) - 344.25 down

 

Both computers connected to the same gigabit switch with Cat6 cable.  Both running Firefox 70.0.1 (x64).  Both running Windows 10 Pro x64.

 

All the above speeds are in line with the speed tests I have run in the past.  As I have noted in the past, my 5G Samsung G8 phone reaches speeds of 500 Meg download when in close proximity to the modem.

 

 

Resident Expert
Resident Expert
Posts: 3,027

Re: Ignite Internet Gigabit - Slow Speeds

@os3rules : What this appears to show is that the limit to the download speed may be the laptop (or sometimes the source).  As you can see from the second (simultaneous) test, you are able to download at 610 mbps (266 + 344).  

 

Have you tried an actual download of a large file (or two at the same time) instead of a Speedtest site?  Have you tried the Rogers Speedtest site?  Have you tried the following website:

 

http://www.dslreports.com/speedtest#

 

https://www.rogers.com/customer/support/article/internet-speedtest

 

I'm not an expert on these matters so someone else should be along shortly to help diagnose further.



I Plan to Stick Around
Posts: 16

Re: Ignite Internet Gigabit - Slow Speeds

Hi 57:

 

I'm confident that the problem does not lie with my computers.

 

1) I have seen speeds as high as 900+ M in the past (on a single computer),

2) Each tech that has been here has experienced the exact same problem on their equipment

3) I have used just about every speed test out there and I get the same results, including Rogers own

4) I have downloaded large files online (gigabyte +) with the same result (35 M Bytes = 280 M bits speed)

 

As described, 2 techs have been here and testing the modem at the tap has shown, using their own devices, only 500ish download speeds. 

Resident Expert
Resident Expert
Posts: 3,027

Re: Ignite Internet Gigabit - Slow Speeds

What is so strange is that you can get 500ish with your phone on WiFi and only half that on each computer.

 

What happens if you have three download/test simultaneously?  I have heard that sometimes certain Windows settings can hamper download speeds, but I run a Mac and I'm not an expert in this field, as mentioned previously.

 

I can certainly understand why you would think that the issue lies in the connection in/to your neighbourhood, but if you can consistently get downloads above 500, using multiple devices, wouldn't that point to some sort of issue with the devices (modem/router, cables).  When/how were you getting 900 download previously?  Have you "upgraded" the OS since that time?



I Plan to Stick Around
Posts: 16

Re: Ignite Internet Gigabit - Slow Speeds

Hi:

 

I have updated my OS since I was getting the 900 M speeds - I went from Windows 7 Ultimate x64 to Windows 10 Pro x64.  My average speed for the month prior to the change was 366 M.  The average speed for the month after the change was 354.08 M.  This was in June / July of this year.  I have not gotten speeds over 900 M since November 2018.

 

Just for fun, and since I can, I ran 4 simultaneous speed tests on my 3 desktop and 1 laptop computers (all of which are capable of gigabit speeds). They are all Windows 10 Pro x64 but have somewhat different processing capabilities (mix of AMD and Intel processors).  All cables are Cat6 and most are new. 

 

Running 4 concurrent speed tests I was consistently getting well over 1,200 M combined download speeds.  Some approached 1,400 M.  However, no single machine was able to exceed 390 M (best speed was 382.32 M).  Ever! The slowest combined speed was well over 750 M.  The AVERAGE combined speed was over 1,100 M.

 

I don't think these are reliable results.

 

I do not get speeds over 500 M - not for over 12 year now.  I consistently and constantly get speeds of 300-350 M on any individual computer no mater when the test is made.  Even the techs, using their own equipment can't get any better results.

 

Because my WiFi speed is greater than the wired download speed, should I switch my desktop to use the wireless?  That speed is only possible when I am a matter of feet away from the modem.

 

As for the Windows settings - I have tweeked just about everything as suggested by this an other forums.  I fail to understand why 4 different (mine) and 2 additional (the tech's) computers all have virtually the same results.

 

 

 

Resident Expert
Resident Expert
Posts: 3,027

Re: Ignite Internet Gigabit - Slow Speeds


@os3rules wrote:

 

Running 4 concurrent speed tests I was consistently getting well over 1,200 M combined download speeds.  Some approached 1,400 M.  However, no single machine was able to exceed 390 M (best speed was 382.32 M).  Ever! The slowest combined speed was well over 750 M.  The AVERAGE combined speed was over 1,100 M.  I don't think these are reliable results.


Speed test websites are notoriously inaccurate. You shouldn't be able to have 1200-1400.  The only way to tell for sure is to download large files from a server and calculate the download speed based on the time taken (or perhaps an indicator during download).  

 

I hope someone comes along who can help you with your single machine speed, although, there are very few websites where this would make any difference because very few are up to gigabit speeds. That's why it's usually not worth paying for higher speeds unless there is a particular need for a business, etc.



I've Been Here Awhile
Posts: 2

Re: Ignite Internet Gigabit - Slow Speeds

I started out with Rogers 150 package, then upgraded to the 500 package and now have the ignite 1Gigabit package, I have never been more disappointed with a service until now, ever since I upgraded the internet has been slow, the cable TV runs off the wifi signal and it has not worked properly at all since I upgraded, I call tech support and they “fix the problem” but it’s never really been fixed, I have had multiple technicians on site and the problem still doesn’t get better, I called in Oct 17 to change my address and cable package (upgrade to a better cable package) since then “something went wrong with the address switch” so now my account is completely locked, I can’t change my cable package, I still don’t have reliable internet or TV, I am only getting 150mbs which is no where near the 1Gigabit that I am paying for, it is now November 8th and this issue is still not resolved, the speed and TV issue have been going on since August, I don’t know about any one else but I personally find this completely unacceptable and at this point I would not recommend Rogers to any one who is thinking about making the switch, I personally am ready to switch to anything but Rogers at this point I am so fed up