Ignite Internet Gigabit - Slow Speeds

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I'm Here A Lot
Posts: 5

Ignite Internet Gigabit - Slow Speeds

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 4.200 7 38.983
2 855000000 256QAM 0.600 3 38.605
3 861000000 256QAM 1.000 4 38.605
4 579000000 256QAM 4.600 5 38.983
5 585000000 256QAM 4.900 6 38.605
6 849000000 256QAM 0.300 2 38.983
7 597000000 256QAM 3.600 8 40.366
8 603000000 256QAM 3.800 9 38.605
9 609000000 256QAM 3.300 10 38.983
10 615000000 256QAM 3.500 11 38.983
11 621000000 256QAM 3.400 12 38.983
12 633000000 256QAM 3.700 13 38.605
13 639000000 256QAM 3.100 14 38.983
14 645000000 256QAM 3.100 15 38.983
15 651000000 256QAM 2.700 16 38.605
16 657000000 256QAM 2.200 17 38.605
17 663000000 256QAM 2.200 18 38.983
18 669000000 256QAM 2.900 19 38.983
19 675000000 256QAM 3.200 20 38.983
20 681000000 256QAM 3.400 21 38.983
21 687000000 256QAM 4.300 22 38.983
22 693000000 256QAM 3.600 23 38.983
23 699000000 256QAM 4.500 24 38.983
24 705000000 256QAM 3.700 25 38.983
25 711000000 256QAM 4.000 26 38.983
26 717000000 256QAM 3.500 27 38.983
27 723000000 256QAM 3.100 28 38.983
28 825000000 256QAM 1.700 29 38.605
29 831000000 256QAM 0.800 30 38.983
30 837000000 256QAM 0.500 31 38.605
31 843000000 256QAM 0.100 32 38.605
32 279000000 256QAM -0.300 1 37.356
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 1.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25300000 ATDMA - 64QAM 39.250 6 3200000
2 36996000 ATDMA - 64QAM 35.250 8 6400000
3 22100000 ATDMA - 64QAM 38.000 5 3200000
4 30596000 ATDMA - 64QAM 35.250 7 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

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Resident Expert
Resident Expert
Posts: 6,280

Re: Ignite Internet Gigabit - Slow Speeds

@m3rked your signal levels look fine, however, not all of the OFDM channel signal data is presented to the user, so that leaves the user in a position of not having enough data to assess the health of the OFDM channel.  Call tech support and as the Customer Service Rep to run a signal check on the modem and ask specifically if the DOCSIS 3.1 OFDM parameters are within spec.  The CSR has to hunt for those as they aren't presented along with the upper DOCSIS 3.0 parameters.  

 

Your modem is using the DOCSIS 3.1 OFDM channel on the downstream side, so, the question of the day is whether or not the OFDM channel is operating correctly and being processed correctly.  

 

What is your test platform, desktop or laptop?  

 

And, how are you connecting to the modem, via ethernet cable, or via gigabit ethernet to (USB 3 or USB Type C) adapter?



I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

I run the tests on a laptop with a gigabit card using a cat5e cable

Resident Expert
Resident Expert
Posts: 6,280

Re: Ignite Internet Gigabit - Slow Speeds

Have you ever seen that laptop run over 500 Mb/s with a previous modem or anywhere else?



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I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

I had 25mbps service before so no I haven't.

Resident Expert
Resident Expert
Posts: 6,280

Re: Ignite Internet Gigabit - Slow Speeds

Ok, only thing I can think of, modem wise, is to call tech support and ask the Customer Service Rep to run a signal check and ask specifically if the OFDM channel parameters are within spec.  

 

Also ask the CSR if the modem is provisioned for gigabit service, not the 500 Mb/s service. 

 

For the laptop, if you happen to have any friends that own a gaming laptop or perhaps a workstation class laptop, invite the laptop over for a test, the friend is optional.

 

Or, if you know of anyone who has proven gigabit service running, invite you and your laptop over for a test session.  A bribe usually works in cases such as this.  

 

In either event, you need to prove that the modem can provide gigabit service, either with someone else's laptop or with your own laptop when you've been able to prove that it will run at data rates over 500 Mb/s.

 

Fwiw, we had a ultrabook laptop at one point that wouldn't run over 200 Mb/s, wired or wifi.  The problem with laptops is that running high data rates will usually require a gaming laptop or workstation class laptop.  Run of the mill consumer class laptops may or may not cut it when it comes to higher data rates, and, the manufacturers usually won't point this out.  Laptop owners usually determine this on their own, when they subscribe to higher data rates 😞



I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

@Datalink  I appreciate your help on the matter, I contacted rogers and it according to them their services have issues with ookla based speed tests. When tested using fast.com it shows i am getting full speeds.

Resident Expert
Resident Expert
Posts: 6,280

Re: Ignite Internet Gigabit - Slow Speeds

@m3rked try google's fibre speed test just to see what you get for results:  http://speed.googlefiber.net/

 

 



I'm Here A Lot
Posts: 5

Re: Ignite Internet Gigabit - Slow Speeds

The google fiber speed test will spike up to around 650 then drop in speed to 250

I Plan to Stick Around
Posts: 19

Re: Ignite Internet Gigabit - Slow Speeds

Speed Question

Hi all.  I have a question regarding how the rogers modem works.

I have the HiTron CGN3 model with Rogers 1 GIG plan.  After talking to Rogers support recently they said that everything is working fine when I have only 335 Meg download on my laptop and 500 Meg download on my phone because the combined speed is as fast as I can expect.

I understand that the combined speed of my devices cannot exceed the 1 Gig of my service, but why is it that my wired Ethernet connection to my laptop is so slow?  If there is no other activity on the line (everything was disconnected and the laptop directly connected to the router), then why is this happening? 

Does this router "split" the bandwidth between wired and wireless connection, even if there is no wireless activity, and vise versa?  Would my laptop run faster with a wireless connection?

Further - if I run the router is bridge mode, would I get the same results? 

Thanks in advance.