07-09-2017 11:23 AM
The one week wait for a service call is over. A new three splitter was installed (internet, phone, television).
Everybody is happy.
Then 15 minutes after the technician has left ta-da lose my connection.
Call Rogers once again they say everything looks great, rep says could be an area issue and he is opening a ticket. Rogers has consistently denied that it is an area issue so I ask the rep to escalate. The next rep tells me it is not an area issue but will open a ticket with engineering about CMTS issue.
There is something seriously wrong with Rogers "Communications".
Over the last two weeks I've been told (1) swap my modem even though there doesn't appear to be anything wrong with it (2) that I'm not entitled to a CODA and to swap it back for a CGN (3) that I'm using a "user-owned" modem that is out of warranty and therefore I am responsible despite the fact that I'm an Ignite customer using the included modem (4) that they are showing me at an address 2 hours distant and 10 years out of date.
07-09-2017 12:46 PM
Here are my current numbers. Cable comes in to a newly Rogers installed three-way splitter (internet, phone, then amp for television. The CODA-4582 is approximately three feet from the splitter.
Version:1.0 StartHTML:000000192 EndHTML:000010855 StartFragment:000002676 EndFragment:000010799 StartSelection:000002772 EndSelection:000010761 SourceURL:http://192.168.0.1/index.htmlCODA-4582 Router - Hitron Technologies
Network Access | Permitted |
IP Address | XXXXXXXXXX |
Subnet Mask | 255.255.252.0 |
Gateway IP Address | XXXXXXXXXX |
DHCP Lease Time | 😧 06 H: 11 M: 38 S: 25 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 639000000 | 256QAM | 2.500 | 14 | 40.946 |
2 | 849000000 | 256QAM | 1.300 | 2 | 40.366 |
3 | 855000000 | 256QAM | 1.100 | 3 | 40.366 |
4 | 861000000 | 256QAM | 1.100 | 4 | 40.946 |
5 | 579000000 | 256QAM | 2.000 | 5 | 40.946 |
6 | 585000000 | 256QAM | 2.000 | 6 | 40.946 |
7 | 591000000 | 256QAM | 2.100 | 7 | 40.946 |
8 | 597000000 | 256QAM | 2.000 | 8 | 40.366 |
9 | 603000000 | 256QAM | 1.700 | 9 | 40.946 |
10 | 609000000 | 256QAM | 1.600 | 10 | 40.946 |
11 | 615000000 | 256QAM | 1.700 | 11 | 40.946 |
12 | 621000000 | 256QAM | 1.800 | 12 | 40.946 |
13 | 633000000 | 256QAM | 2.300 | 13 | 40.946 |
14 | 303000000 | 256QAM | 0.200 | 1 | 40.366 |
15 | 645000000 | 256QAM | 2.700 | 15 | 40.946 |
16 | 651000000 | 256QAM | 2.400 | 16 | 40.946 |
17 | 657000000 | 256QAM | 2.400 | 17 | 40.366 |
18 | 663000000 | 256QAM | 2.500 | 18 | 40.946 |
19 | 669000000 | 256QAM | 2.900 | 19 | 40.366 |
20 | 675000000 | 256QAM | 3.300 | 20 | 40.946 |
21 | 681000000 | 256QAM | 3.400 | 21 | 40.946 |
22 | 687000000 | 256QAM | 3.200 | 22 | 40.366 |
23 | 693000000 | 256QAM | 3.100 | 23 | 40.946 |
24 | 699000000 | 256QAM | 2.800 | 24 | 40.366 |
25 | 705000000 | 256QAM | 2.500 | 25 | 40.946 |
26 | 711000000 | 256QAM | 2.500 | 26 | 40.366 |
27 | 717000000 | 256QAM | 2.800 | 27 | 40.366 |
28 | 723000000 | 256QAM | 2.600 | 28 | 40.366 |
29 | 825000000 | 256QAM | 2.000 | 29 | 40.366 |
30 | 831000000 | 256QAM | 2.000 | 30 | 40.366 |
31 | 837000000 | 256QAM | 1.300 | 31 | 40.366 |
32 | 843000000 | 256QAM | 1.100 | 32 | 40.946 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 290600000 | YES | YES | YES | 1.299999 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 23700000 | ATDMA - 64QAM | 41.500 | 2 | 6400000 |
2 | 38596000 | ATDMA - 64QAM | 44.750 | 3 | 3200000 |
3 | 30596000 | ATDMA - 64QAM | 41.500 | 1 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
07-12-2017 03:44 PM
Continuing the saga:
(1) - The drop wasn't grounded and never had been in 10 years.
(2) - Even after the changes of Sunday this tech thought the signals were too high, interesting given that there has been a powered amp on the system for the same 10 years. I wonder why a powered amp was necessary if the signal levels were too high?
(3) - So he grounded the drop. Put on another splitter. So now drop to the splitter then three feeds to televisions one feed to another splitter for telephone and television.
Not quite optimal WiFi setup as the CODA is at one end of the house, but I have Asus RT-AC68U as an access point.
Will report back in a couple of days.
Version:1.0 StartHTML:000000192 EndHTML:000010866 StartFragment:000002676 EndFragment:000010810 StartSelection:000002772 EndSelection:000010772 SourceURL:http://192.168.0.1/index.htmlCODA-4582 Router - Hitron Technologies
Network Access | Permitted |
IP Address | XXXXXXXXX |
Subnet Mask | 255.255.252.0 |
Gateway IP Address | XXXXXXXXX |
DHCP Lease Time | 😧 06 H: 12 M: 07 S: 14 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 657000000 | 256QAM | 0.300 | 17 | 40.946 |
2 | 849000000 | 256QAM | -1.000 | 2 | 40.946 |
3 | 855000000 | 256QAM | -1.600 | 3 | 40.366 |
4 | 861000000 | 256QAM | -1.600 | 4 | 40.366 |
5 | 579000000 | 256QAM | 0.100 | 5 | 40.946 |
6 | 585000000 | 256QAM | 0.200 | 6 | 40.946 |
7 | 591000000 | 256QAM | 0.100 | 7 | 40.946 |
8 | 597000000 | 256QAM | 0.100 | 8 | 40.946 |
9 | 603000000 | 256QAM | -0.100 | 9 | 40.946 |
10 | 609000000 | 256QAM | 0.000 | 10 | 40.366 |
11 | 615000000 | 256QAM | -0.200 | 11 | 40.366 |
12 | 621000000 | 256QAM | -0.300 | 12 | 40.366 |
13 | 633000000 | 256QAM | 0.200 | 13 | 40.946 |
14 | 639000000 | 256QAM | 0.300 | 14 | 40.946 |
15 | 645000000 | 256QAM | 0.400 | 15 | 40.946 |
16 | 651000000 | 256QAM | 0.300 | 16 | 40.946 |
17 | 303000000 | 256QAM | -3.600 | 1 | 40.946 |
18 | 663000000 | 256QAM | 0.800 | 18 | 40.946 |
19 | 669000000 | 256QAM | 1.000 | 19 | 40.366 |
20 | 675000000 | 256QAM | 1.100 | 20 | 40.946 |
21 | 681000000 | 256QAM | 1.200 | 21 | 40.946 |
22 | 687000000 | 256QAM | 1.300 | 22 | 40.946 |
23 | 693000000 | 256QAM | 1.200 | 23 | 40.946 |
24 | 699000000 | 256QAM | 0.800 | 24 | 40.366 |
25 | 705000000 | 256QAM | 0.600 | 25 | 40.366 |
26 | 711000000 | 256QAM | 0.200 | 26 | 40.946 |
27 | 717000000 | 256QAM | 0.200 | 27 | 40.946 |
28 | 723000000 | 256QAM | 0.100 | 28 | 40.366 |
29 | 825000000 | 256QAM | -0.500 | 29 | 40.946 |
30 | 831000000 | 256QAM | -0.500 | 30 | 40.366 |
31 | 837000000 | 256QAM | -0.800 | 31 | 40.366 |
32 | 843000000 | 256QAM | -1.000 | 32 | 40.366 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 290600000 | YES | YES | YES | 0.099998 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 23700000 | ATDMA - 64QAM | 39.750 | 2 | 6400000 |
2 | 38596000 | ATDMA - 64QAM | 43.500 | 3 | 3200000 |
3 | 30596000 | ATDMA - 64QAM | 39.500 | 1 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
07-12-2017 08:32 PM
07-12-2017 09:54 PM
So far I've been up for 6 hours with NO entries in the event log! I'll update in a couple of days.
07-13-2017 09:54 AM
07-15-2017 04:59 PM
@mrbrimi wrote:So far I've been up for 6 hours with NO entries in the event log! I'll update in a couple of days.
As promised I'm back. A "senior" technician is coming next week.
Went one and a half days with any real issues.
09-02-2017 06:10 PM
@mrbrimihow was your connection now? I have the same issue upon reading all these it is the same exact issue as what I am having right now.
changed modem 3 times now.
2 tech came in and one more on the way.
both techs put in some sort of signal reducer (1 at the back of modem, then 2nd tech removed it and put in a splitter)
btw I have the internet as sole connection from the cable, I don't have tv or phone services.
I just wanted to know if yours is resolved and how. Thanks.
logs atm.
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 609000000 | 256QAM | 4.800 | 10 | 35.595 |
2 | 849000000 | 256QAM | 1.100 | 2 | 36.610 |
3 | 855000000 | 256QAM | 1.000 | 3 | 35.780 |
4 | 861000000 | 256QAM | 0.900 | 4 | 35.084 |
5 | 579000000 | 256QAM | 3.600 | 5 | 37.636 |
6 | 585000000 | 256QAM | 4.400 | 6 | 37.356 |
7 | 591000000 | 256QAM | 4.900 | 7 | 36.387 |
8 | 597000000 | 256QAM | 4.200 | 8 | 35.084 |
9 | 603000000 | 256QAM | 4.600 | 9 | 35.084 |
10 | 303000000 | 256QAM | 2.700 | 1 | 36.610 |
11 | 615000000 | 256QAM | 4.900 | 11 | 36.610 |
12 | 621000000 | 256QAM | 4.800 | 12 | 37.356 |
13 | 633000000 | 256QAM | 4.700 | 13 | 38.605 |
14 | 639000000 | 256QAM | 4.400 | 14 | 37.356 |
15 | 645000000 | 256QAM | 4.200 | 15 | 36.610 |
16 | 651000000 | 256QAM | 4.000 | 16 | 35.780 |
17 | 657000000 | 256QAM | 3.600 | 17 | 35.084 |
18 | 663000000 | 256QAM | 3.500 | 18 | 34.926 |
19 | 669000000 | 256QAM | 3.100 | 19 | 35.084 |
20 | 675000000 | 256QAM | 3.000 | 20 | 35.780 |
21 | 681000000 | 256QAM | 3.100 | 21 | 36.387 |
22 | 687000000 | 256QAM | 2.700 | 22 | 36.610 |
23 | 693000000 | 256QAM | 2.100 | 23 | 36.610 |
24 | 699000000 | 256QAM | 2.600 | 24 | 37.636 |
25 | 705000000 | 256QAM | 2.900 | 25 | 36.387 |
26 | 711000000 | 256QAM | 2.400 | 26 | 35.595 |
27 | 717000000 | 256QAM | 2.100 | 27 | 35.780 |
28 | 723000000 | 256QAM | 2.100 | 28 | 35.247 |
29 | 825000000 | 256QAM | 3.000 | 29 | 37.356 |
30 | 831000000 | 256QAM | 2.300 | 30 | 37.356 |
31 | 837000000 | 256QAM | 2.300 | 31 | 37.356 |
32 | 843000000 | 256QAM | 1.500 | 32 | 37.356 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 275600000 | YES | YES | YES | 2.700001 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 23700000 | ATDMA - 64QAM | 32.000 | 5 | 6400000 |
2 | 38595824 | ATDMA - 64QAM | 34.750 | 6 | 3200000 |
3 | 30596000 | ATDMA - 64QAM | 32.250 | 4 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
09-05-2017 06:02 PM
Sorry for taking so long to get back to you.
The last technician that came seems to have resolved most if not all the problems.
To make a long story short: the modem never was the problem, a number of changes were made to the splitters in the house plus my understanding is that he made changes outside as well.
A lot of time was spent both on the phone and with different technicians attending the house.
The unfortunate thing from my point was that the technician who finally resolved the problem has left Rogers and gone to a competitor.
10-13-2017 08:09 AM - edited 10-13-2017 08:15 AM
We had the same issue in bridge mode. Once the signal levels are confirmed as within spec (this can be the first problem, you need to confirm they are -10 to +10dB), then the issue seems to be that bridge mode on these modems is problematic (could be a firmware or hardware revision issue, who cares at this point, since it's a problem anyway).
In order to fix it and preserve your PERSONAL router settings and features and port forwarding, etc, here's what to do:
1) disable any ddns on your own router (this function needs to be transferred to the HITRON modem/router if it's not in bridge mode). Get all the account settings together because you'll need to enter them for the HITRON setup.
2) note the WAN MAC address of your PERSONAL router, you'll need it.
3) physically disconnect your PERSONAL router from the HITRON modem and plug in a network cable (from HITRON port 1) directly to a laptop or pc to do the rest (there is no guarantee that the factory reset on the HITRON will turn on wireless - sometimes it does, sometimes it doesn't).
4) perform a factory reset on the HITRON (hold the RESET button for 10 seconds and release).
5) login to the HITRON (usually at 192.168.100.1) with your PC/laptop username "cusadmin" password "password" (or it may retain the one you had previously set)
6) check dhcp assignment on HITRON to ensure it doesn't overlap your PERSONAL router - easiest just to use a different subnet - i.e. - 192.168.100.xxx if your PERSONAL router uses 192.168.0.xxx
7) create a dhcp reservation on HITRON for your PERSONAL router's MAC address noted in #2 - i.e. 192.168.100.15
😎 create a port forwarding rule on HITRON for TCP/UDP port range 1-49151 to go to the IP you reserved in #7
9) set up DDNS on the HITRON and wait for confirmation of function (it'll tell you if it passed or failed)
10) ensure you turn off both of the HITRON wireless radios to reduce interference with your PERSONAL router
That's it. You do NOT need to implement DMZ, port forwarding is sufficient.
Steve Arnold