03-08-2023 10:16 AM - last edited on 03-08-2023 10:21 AM by RogersYasmine
When I tried to generate an App password to connect to Outlook.
I receive the following message:
Something went wrong on our end. Please try again later.
I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins...
Not happy!
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Solved! Solved! Go to Solution.
07-05-2024 11:31 AM
07-05-2024 01:25 PM - edited 07-05-2024 02:00 PM
@d-stewart wrote:
1. I just installed on a computer office 365 (Outlook) and again it is useless as it demands you generate the password in the RogersMemberCentre.
2. I’m forced to use webmail when I have a commercial grade/quality software ! NOT HAPPY !!!
Please read my solution post to this thread, link again below:
https://communityforums.rogers.com/t5/Internet/Can-t-create-App-password/m-p/524346#M78355
As discussed in that link (please read it):
1. Outlook 365 should work without an App PW, provided you are in "new" and not "legacy" mode (a number of Rogers customers have this working). You may need to re-establish your account information in Outlook, but when you try to sign in with that account, you can do so using your Webmail PW, and not require an App PW, similar to when you create an account on a device like a phone or tablet. (You may be required to provide MFA information to a cell phone on the first login, which requires a visit to the Rogers Member Centre)
2. If you have a PC, Thunderbird for PC doesn't require an App PW. Also most apps on devices do not require an App PW.
Obviously a good idea to do a backup beforehand, or copy the App PW from your previous version instead. How you do that will depend, but tutorials are available on the web.
07-05-2024 01:53 PM
07-05-2024 08:21 PM
07-05-2024 09:13 PM
Another work around suggested by DWEnstron works flawlessly: Switch to Gmail and then have Gmail "Check email from other accounts". Go into the Gmail settings and set this up (it is quite easy). Works fine, and I now get all my Roger emails into Outlook, which is linked to Gmail.
07-05-2024 09:19 PM
08-17-2024 06:16 PM
08-17-2024 07:36 PM
I never set up my Outlook 2013 to work with Gmail. I just use gmail.com on my desktop or the gmail app on my iPhone or iPad. I have no idea why Rogers didn't do what Cox in the U.S. did and provide us the App Password. But, I use the generic, web based Outlook, so it doesn't matter anymore. I wish we had more choices in Canada, but we don't. So, we just have to deal with what we have and hope that neither of the two big guys are allowed to gobble up even more smaller players!!
08-17-2024 08:31 PM
08-17-2024 08:45 PM
08-17-2024 09:52 PM
2nd) when you send, reply or forward from this outlook account , emails received from your roger’s account will be sent from the gmail SMTP server, not the Roger’s SMTP and as such will embed that return info in the subsequent emails.
That's quite correct, and gives the perfect opportunity to deal with this stupidity once and for all.
Set up a signature on the gmail account you're using to harvest the Rogers email that reads something like "Due to Rogers' inability to set up my email, I'm transitioning away from the Rogers address to this new gMail address. Please make the appropriate change in your address book and use this gMail account to contact me in future. Thank you.".
There. Nice and easy, and let gMail do the work for you.
08-17-2024 10:06 PM
08-17-2024 11:04 PM
08-18-2024 12:02 AM
If you're using the gMail website in your browser, go to your Inbox and look at the top bar in the right-hand side of the window. Click the gear-shaped icon (settings) and, in the window that opens up, click on "See all settings". Scroll down to the bottom of that window where you will see the place for signatures. You can type your message here. When you're happy with it, don't forget to click "Save". Hope this helps.