@notmario wrote:
I'm at a loss with how to diagnose this further.
I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB7 modem.
I also currently have 1.5 Gigabit cable Internet. It is listed as having 50 Mbps upload but Rogers upgraded my area and I currently get 150 Mbps upload speeds. When I perform a speed test, I get the following results:
I can attain these speeds with a wired 2.5 Gigabit Ethernet connection or wireless over Wi-Fi 6E with my Gen. 3 XB8 gateway.
The Rogers XFinity App claims an average 350mbps connection speed to the gateway. I can't tell if that means from my phone to the modem, or that's actually testing the modem -> Rogers. In any case, I'm literally stood right next to the router connecting via Wifi 6, with a theoretical max of 9.6Gbps. Even real world, I would expect closer to 1 - 1.2Gbps. Yesterday for one brief moment, the gateway speed did bump to 1.9Gbps; today it is claiming high 200s, and reporting that I'm less than 20% of my plan speed. That's typical.
Yes, 9.6 Gbps is the theoretical max for Wi-Fi 6 but that's a "marketing" number. You won't see anywhere close to that in the real world. When you look at individual connection speeds, a 2x2 80 MHz link will have a max data date of 1.2 Gbps. With protocol overhead, you are looking at a real world max speed of around 900 Mbps under ideal conditions.
I've tried multiple wi-fi connections on my Macbook, phones, tablets, etc. My averae Ookla speed test result is ~350Mbps, 50Mbps up, 16ms ping. The highest Fast.com result I've ever had was 700mbps, though it averages less than 350Mbps. I'm in Toronto proper, with the nearest servers are typically down the road.
I spoke with support on Live Chat. They are claiming my line is reporting 1.7Gbps, but that there's a 'signal problem' with my line, though not in the area. I was given a bunch of generic advice, like checking my cables are tightly secured (they are), and that I have restarted the gateway (I have-- many, many times).
What's the next move? Should I be asking for a technician?
With the Xfinity app speed test, the test is performed between a Rogers server and your Xfinity modem/gateway. You see the results on the mobile app but the speed of your mobile device does not matter. Your max upload speed could be 50 Mbps, 150 Mbps or 200 Mbps, depending on the service that you subscribe to and the capabilities of the Rogers infrastructure serving your neighbourhood. The actual maximum speeds that you see in your tests or with the applications that you run can vary depending on the capabilities of your equipment, Wi-Fi conditions in your area, and whether Rogers can adequately handle traffic loads in your area at peak times.
I am not surprised that you are seeing a maximum download speed of 600 Mbps over Wi-Fi. Yes, you have a 1.5 Gigabit Internet service but that is the amount of bandwidth available to all devices in your home that are connected to your XB7 Gateway.
Your XB7 gateway also has 4 LAN ports -- three 1-Gigabit Ethernet ports and one 2.5 Gigabit Ethernet port. With Gigabit Ethernet, you will attain maximum speeds of 940 Mbps. You should be able to attain the same speeds that I do over 2.5 Gigabit Ethernet, assuming you have a fast-enough computer and network hardware that is cable of those speeds.
@-G- wrote:
@notmario wrote:I'm at a loss with how to diagnose this further.
I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB7 modem.
I also currently have 1.5 Gigabit cable Internet. It is listed as having 50 Mbps upload but Rogers upgraded my area and I currently get 150 Mbps upload speeds. When I perform a speed test, I get the following results:
I can attain these speeds with a wired 2.5 Gigabit Ethernet connection or wireless over Wi-Fi 6E with my Gen. 3 XB8 gateway.
The Rogers XFinity App claims an average 350mbps connection speed to the gateway. I can't tell if that means from my phone to the modem, or that's actually testing the modem -> Rogers. In any case, I'm literally stood right next to the router connecting via Wifi 6, with a theoretical max of 9.6Gbps. Even real world, I would expect closer to 1 - 1.2Gbps. Yesterday for one brief moment, the gateway speed did bump to 1.9Gbps; today it is claiming high 200s, and reporting that I'm less than 20% of my plan speed. That's typical.
Yes, 9.6 Gbps is the theoretical max for Wi-Fi 6 but that's a "marketing" number. You won't see anywhere close to that in the real world. When you look at individual connection speeds, a 2x2 80 MHz link will have a max data date of 1.2 Gbps. With protocol overhead, you are looking at a real world max speed of around 900 Mbps under ideal conditions.
I've tried multiple wi-fi connections on my Macbook, phones, tablets, etc. My averae Ookla speed test result is ~350Mbps, 50Mbps up, 16ms ping. The highest Fast.com result I've ever had was 700mbps, though it averages less than 350Mbps. I'm in Toronto proper, with the nearest servers are typically down the road.
I spoke with support on Live Chat. They are claiming my line is reporting 1.7Gbps, but that there's a 'signal problem' with my line, though not in the area. I was given a bunch of generic advice, like checking my cables are tightly secured (they are), and that I have restarted the gateway (I have-- many, many times).
What's the next move? Should I be asking for a technician?
With the Xfinity app speed test, the test is performed between a Rogers server and your Xfinity modem/gateway. You see the results on the mobile app but the speed of your mobile device does not matter. Your max upload speed could be 50 Mbps, 150 Mbps or 200 Mbps, depending on the service that you subscribe to and the capabilities of the Rogers infrastructure serving your neighbourhood. The actual maximum speeds that you see in your tests or with the applications that you run can vary depending on the capabilities of your equipment, Wi-Fi conditions in your area, and whether Rogers can adequately handle traffic loads in your area at peak times.
I am not surprised that you are seeing a maximum download speed of 600 Mbps over Wi-Fi. Yes, you have a 1.5 Gigabit Internet service but that is the amount of bandwidth available to all devices in your home that are connected to your XB7 Gateway.
Your XB7 gateway also has 4 LAN ports -- three 1-Gigabit Ethernet ports and one 2.5 Gigabit Ethernet port. With Gigabit Ethernet, you will attain maximum speeds of 940 Mbps. You should be able to attain the same speeds that I do over 2.5 Gigabit Ethernet, assuming you have a fast-enough computer and network hardware that is cable of those speeds.
Nice!
@-G- wrote:
@notmario wrote:I'm at a loss with how to diagnose this further.
I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB7 modem.
I also currently have 1.5 Gigabit cable Internet. It is listed as having 50 Mbps upload but Rogers upgraded my area and I currently get 150 Mbps upload speeds. When I perform a speed test, I get the following results:
I can attain these speeds with a wired 2.5 Gigabit Ethernet connection or wireless over Wi-Fi 6E with my Gen. 3 XB8 gateway.
The Rogers XFinity App claims an average 350mbps connection speed to the gateway. I can't tell if that means from my phone to the modem, or that's actually testing the modem -> Rogers. In any case, I'm literally stood right next to the router connecting via Wifi 6, with a theoretical max of 9.6Gbps. Even real world, I would expect closer to 1 - 1.2Gbps. Yesterday for one brief moment, the gateway speed did bump to 1.9Gbps; today it is claiming high 200s, and reporting that I'm less than 20% of my plan speed. That's typical.
Yes, 9.6 Gbps is the theoretical max for Wi-Fi 6 but that's a "marketing" number. You won't see anywhere close to that in the real world. When you look at individual connection speeds, a 2x2 80 MHz link will have a max data date of 1.2 Gbps. With protocol overhead, you are looking at a real world max speed of around 900 Mbps under ideal conditions.
I've tried multiple wi-fi connections on my Macbook, phones, tablets, etc. My averae Ookla speed test result is ~350Mbps, 50Mbps up, 16ms ping. The highest Fast.com result I've ever had was 700mbps, though it averages less than 350Mbps. I'm in Toronto proper, with the nearest servers are typically down the road.
I spoke with support on Live Chat. They are claiming my line is reporting 1.7Gbps, but that there's a 'signal problem' with my line, though not in the area. I was given a bunch of generic advice, like checking my cables are tightly secured (they are), and that I have restarted the gateway (I have-- many, many times).
What's the next move? Should I be asking for a technician?
With the Xfinity app speed test, the test is performed between a Rogers server and your Xfinity modem/gateway. You see the results on the mobile app but the speed of your mobile device does not matter. Your max upload speed could be 50 Mbps, 150 Mbps or 200 Mbps, depending on the service that you subscribe to and the capabilities of the Rogers infrastructure serving your neighbourhood. The actual maximum speeds that you see in your tests or with the applications that you run can vary depending on the capabilities of your equipment, Wi-Fi conditions in your area, and whether Rogers can adequately handle traffic loads in your area at peak times.
I am not surprised that you are seeing a maximum download speed of 600 Mbps over Wi-Fi. Yes, you have a 1.5 Gigabit Internet service but that is the amount of bandwidth available to all devices in your home that are connected to your XB7 Gateway.
Your XB7 gateway also has 4 LAN ports -- three 1-Gigabit Ethernet ports and one 2.5 Gigabit Ethernet port. With Gigabit Ethernet, you will attain maximum speeds of 940 Mbps. You should be able to attain the same speeds that I do over 2.5 Gigabit Ethernet, assuming you have a fast-enough computer and network hardware that is cable of those speeds.
Yup, I understand that's a 'perfect condition' type of a number. With multiple devices, signal congestion, interference, etc, I would still expect somewhere close to 1Gbps when standing right next to the router with a WiFi 6 device. Certainly not 300Mbps.
I'm pleased to say this morning, after 2x tech visits, I'm getting real-world speed tests of 850Mbps+ -- which has NEVER happened.
@-G- wrote:
@notmario wrote:I'm at a loss with how to diagnose this further.
I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB7 modem.
I also currently have 1.5 Gigabit cable Internet. It is listed as having 50 Mbps upload but Rogers upgraded my area and I currently get 150 Mbps upload speeds. When I perform a speed test, I get the following results:
I can attain these speeds with a wired 2.5 Gigabit Ethernet connection or wireless over Wi-Fi 6E with my Gen. 3 XB8 gateway.
The Rogers XFinity App claims an average 350mbps connection speed to the gateway. I can't tell if that means from my phone to the modem, or that's actually testing the modem -> Rogers. In any case, I'm literally stood right next to the router connecting via Wifi 6, with a theoretical max of 9.6Gbps. Even real world, I would expect closer to 1 - 1.2Gbps. Yesterday for one brief moment, the gateway speed did bump to 1.9Gbps; today it is claiming high 200s, and reporting that I'm less than 20% of my plan speed. That's typical.
Yes, 9.6 Gbps is the theoretical max for Wi-Fi 6 but that's a "marketing" number. You won't see anywhere close to that in the real world. When you look at individual connection speeds, a 2x2 80 MHz link will have a max data date of 1.2 Gbps. With protocol overhead, you are looking at a real world max speed of around 900 Mbps under ideal conditions.
I've tried multiple wi-fi connections on my Macbook, phones, tablets, etc. My averae Ookla speed test result is ~350Mbps, 50Mbps up, 16ms ping. The highest Fast.com result I've ever had was 700mbps, though it averages less than 350Mbps. I'm in Toronto proper, with the nearest servers are typically down the road.
I spoke with support on Live Chat. They are claiming my line is reporting 1.7Gbps, but that there's a 'signal problem' with my line, though not in the area. I was given a bunch of generic advice, like checking my cables are tightly secured (they are), and that I have restarted the gateway (I have-- many, many times).
What's the next move? Should I be asking for a technician?
With the Xfinity app speed test, the test is performed between a Rogers server and your Xfinity modem/gateway. You see the results on the mobile app but the speed of your mobile device does not matter. Your max upload speed could be 50 Mbps, 150 Mbps or 200 Mbps, depending on the service that you subscribe to and the capabilities of the Rogers infrastructure serving your neighbourhood. The actual maximum speeds that you see in your tests or with the applications that you run can vary depending on the capabilities of your equipment, Wi-Fi conditions in your area, and whether Rogers can adequately handle traffic loads in your area at peak times.
I am not surprised that you are seeing a maximum download speed of 600 Mbps over Wi-Fi. Yes, you have a 1.5 Gigabit Internet service but that is the amount of bandwidth available to all devices in your home that are connected to your XB7 Gateway.
Your XB7 gateway also has 4 LAN ports -- three 1-Gigabit Ethernet ports and one 2.5 Gigabit Ethernet port. With Gigabit Ethernet, you will attain maximum speeds of 940 Mbps. You should be able to attain the same speeds that I do over 2.5 Gigabit Ethernet, assuming you have a fast-enough computer and network hardware that is cable of those speeds.
Okay, thanks for confirming. Good to know. I knew I wasn't going crazy. I tried explaining to the previous tech that my XFinity speed test was clocking in at 300Mbps, and he brushed it off as "all speed tests are pointless". This morning, I checked again, and the speed to the gateway is now 1902.3 -- 126% of the plan speed. It's never been this high before.
He did confirm there was a problem in the area, and an agent on Live Chat said there was a 'signal problem' to my modem, so I knew not to accept the previous spiel.
I think a big problem with selling a networking service is the amount of margin they give themselves for error! Yes, 1.5Gbps is "best case". Yes, most individual websites probably won't burst at anywhere close to that speed for a single visitor. Yes, HD streaming only requires 25Mbps. Yes, multiple devices, location of modem, inclusion of an extender, using wi-fi at all vs. hard wired, etc, is going to slow things down. We all know that.
But 80% of the speed we pay for should not be lost to margins of error. I dislike the way Rogers plays it down and the gaslighting when you claim the Internet speed is not what you paid for. Might as well be paying for a 500mbps if that's all the connection is capable of.
In any case, it seems like there's finally been some improvement somewhere. The tech did say he would report the problem in the area (that honestly, must have been ongoing for a year, because I've never had these speeds before!).
@-G- wrote:
@notmario wrote:I'm at a loss with how to diagnose this further.
I've been a Rogers customer for almost 3 years. I bumped to the 1.5Gbps plan last year and I've never had higher than 700mbps on a speed test using . Daily average is closer to 350Mbps. I have the XB7 modem.
I also currently have 1.5 Gigabit cable Internet. It is listed as having 50 Mbps upload but Rogers upgraded my area and I currently get 150 Mbps upload speeds. When I perform a speed test, I get the following results:
I can attain these speeds with a wired 2.5 Gigabit Ethernet connection or wireless over Wi-Fi 6E with my Gen. 3 XB8 gateway.
The Rogers XFinity App claims an average 350mbps connection speed to the gateway. I can't tell if that means from my phone to the modem, or that's actually testing the modem -> Rogers. In any case, I'm literally stood right next to the router connecting via Wifi 6, with a theoretical max of 9.6Gbps. Even real world, I would expect closer to 1 - 1.2Gbps. Yesterday for one brief moment, the gateway speed did bump to 1.9Gbps; today it is claiming high 200s, and reporting that I'm less than 20% of my plan speed. That's typical.
Yes, 9.6 Gbps is the theoretical max for Wi-Fi 6 but that's a "marketing" number. You won't see anywhere close to that in the real world. When you look at individual connection speeds, a 2x2 80 MHz link will have a max data date of 1.2 Gbps. With protocol overhead, you are looking at a real world max speed of around 900 Mbps under ideal conditions.
I've tried multiple wi-fi connections on my Macbook, phones, tablets, etc. My averae Ookla speed test result is ~350Mbps, 50Mbps up, 16ms ping. The highest Fast.com result I've ever had was 700mbps, though it averages less than 350Mbps. I'm in Toronto proper, with the nearest servers are typically down the road.
I spoke with support on Live Chat. They are claiming my line is reporting 1.7Gbps, but that there's a 'signal problem' with my line, though not in the area. I was given a bunch of generic advice, like checking my cables are tightly secured (they are), and that I have restarted the gateway (I have-- many, many times).
What's the next move? Should I be asking for a technician?
With the Xfinity app speed test, the test is performed between a Rogers server and your Xfinity modem/gateway. You see the results on the mobile app but the speed of your mobile device does not matter. Your max upload speed could be 50 Mbps, 150 Mbps or 200 Mbps, depending on the service that you subscribe to and the capabilities of the Rogers infrastructure serving your neighbourhood. The actual maximum speeds that you see in your tests or with the applications that you run can vary depending on the capabilities of your equipment, Wi-Fi conditions in your area, and whether Rogers can adequately handle traffic loads in your area at peak times.
I am not surprised that you are seeing a maximum download speed of 600 Mbps over Wi-Fi. Yes, you have a 1.5 Gigabit Internet service but that is the amount of bandwidth available to all devices in your home that are connected to your XB7 Gateway.
Your XB7 gateway also has 4 LAN ports -- three 1-Gigabit Ethernet ports and one 2.5 Gigabit Ethernet port. With Gigabit Ethernet, you will attain maximum speeds of 940 Mbps. You should be able to attain the same speeds that I do over 2.5 Gigabit Ethernet, assuming you have a fast-enough computer and network hardware that is cable of those speeds.
Understood. FWIW, during my speed tests, though many of the devices remained connected, they weren't being actively used. So except for some low recurrent background activity, I wouldn't expect too much impact.
@asturias7 wrote:
How the heck did you get a XB8? I also have the same 1.5G plan, but I've called Rogers twice and asked if I could get this modem and both times they refused to swap my XB7 for it.
Rogers invited me to be part of a small group of testers to shake out bugs and help work through some serious performance and stability issues prior to the XB8's general release. If my XB8 were to fail, I would get whatever hardware was available as a replacement.
Also, although my desktop was made and purchased in late 2022, its Ethernet PCIe card is only capable of 1G. I will soon get a 5G card, thus I'm presuming I should FINALLY get the 1.5G speed I'm paying for?
Maybe. It depends on the card that you are getting and the quality of its Ethernet chipset and drivers. The Windows TCP/IP stack also has its own optimizations to improve throughput that sometimes backfire and cause performance problems. If your network throughput plummets, you might need to make some adjustments at the device driver level or do some tuning on Windows.
Me? I still have a 1 Gigabit Ethernet adapter in my Windows PC and I am totally fine with that. Unless I am downloading a massive software update, I really can't tell the difference between slower and faster-speed network cards. For me, lack of bandwidth is not the problem -- a 500 Mbps service would be more than ample; it is latency makes Rogers Internet feel slow... and there is nothing that I can do do fix that short of moving to an area that is served by a top-notch fibre Internet provider.
@TO9 : I'm not sure if your post is a comment or a question. If the latter, check out the following post on the topic of slower than expected speeds:
https://communityforums.rogers.com/t5/Internet/Troubleshooting-Slow-Speeds/td-p/542833
Regarding the upload speeds, they may have been doing some testing in your neighbourhood and the upgrade to 150-180 Mbps is not yet in play.
When you switched to 1.5 Gbps, do you have an XB7 or 8 gateway? Previous modems maxed out at 1 Gbps.
