Can't create App password

[eltbrown]

When I tried to generate an App password to connect to Outlook.

I receive the following message:

Something went wrong on our end. Please try again later.

I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins...

Not happy!

**Labels Added**

[57]

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@-G- wrote:  I'm in the same boat with the Outlook email service, which also no longer supports using an app password.

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Minor clarification: the latest subscription based Outlook works without an App PW. As does the free Web-based version.

[chdiamo1]

The whole idea of invalidating older, more secure versions of purchased Outlooks, which require an app password,  was to force us to buy the latest versions of Outlook OR to use the less secure free web based versions or buy a MS 365 subscription. So, for everyone who bought Outlook 2018 or 2019, at some point, you'll have to fork over more money to buy the latest Outlook, use the free web based or buy a 365 subscription. I don't think there are many purchase one time only applications. It wouldn't surprise me if we soon will have to buy subscriptions to operating systems. So, instead of buying Windows 12, say, we'll buy annual subscriptions over and over and over or not be able to use our desktop computers, unless we pay an annual subscription fee. I might be wrong.

[sgchand]

How about the Android version for mobile phones?

[57]

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@sgchand wrote:

How about the Android version for mobile phones?

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I assume you're asking about Outlook.  I doubt it.  Probably need to use Gmail as most probably do.  Apple users typically use Mail on their devices.

[chdiamo1]

I use Mail on my iPhone. But the Outlook 2013 I bought 11 years ago will no longer accept @rogers.com as it requires an app password. So, if I wanted and needed the security and other features that pertain only to purchased Outlook email apps, I'd have to buy Outlook 2023 or Outlook 2024. Since I don't need that level of security, I'm ok with with the free web version of Outlook or the 365 version, for which I pay <3$/month. So, my Outlook 2013 is useless for @rogers.com email, but I can use it for my WebNetworks email. For now. But, I wouldn't be surprised if several years down the road, MS and Rogers will make today's versions of Outlook invalid, forcing usto buy a new "improved" version or force us to purchase "a convenient" subscription service to access our email etc. etc., blah blah blah.

[groupsrv]

Updating to latest version from 2019 to 2024 worked.  Thanks a million!!!!

[ooooo7]

My solution: WinMailPassRec.exe from NirSoft.net

Only posting this because I spent two frustrating days trying to get my parents' Rogers Yahoo email account set up on their new laptop. (The Outlook they use is from a purchased copy of Home and Business Office 2021.) Ended up downloading a password recovery tool program from NirSoft.net called WinMailPassRec onto their old computer, ran it once and it displayed a popup window with all the settings including the old app password. Can't vouch for the safety of the program though the website seems to have a good reputation. Only ran it on the old dying computer after I had copied over all the documents to the new laptop so if there was a virus it wouldn't transfer to the new laptop. Not a techie so if you know someone who knows computers, maybe check with them before using. Hope this helps.

[fof9l]

Nirsoft has a good reputation for small, reliable and useful applications that many people find incredibly useful.  I wouldn't be concerned.  Wish I'd known about WinMailPassRec before adopting a different, and more expensive, solution.

[57]

Glad to see you were able to copy over the App PW.  I mentioned this in point 6 of the following summary post:

https://communityforums.rogers.com/t5/Internet/Can-t-create-App-password/m-p/524346/highlight/true#M...

It isn't necessary to use software to do this, rather some research on the web typically will provide instructions for a particular client/computer/OS, etc:

There are other workarounds discussed in the linked post, but many people have switched to something like Gmail which is provider agnostic and can even be set up to import emails from Rogers/Yahoo!

[Pauly]

This is a genius Idea

Another suggestion which is my approach is to document every password in some kind of secure log, this includes email passwords,  so if you have an app password, write it down somewhere safe, so if u ever ferget it, you dont have to go thru this fiasco

[scottybeach]

Apple has made changes to Apple Mail client in macOS Sequoia 15.3.2 and in soon to be released 15.4 to fix this problem. It now works again without the need for an app password (broken in Rogers Yahoo!). It still works as always in the iOS/iPadOS Mail client.

- Scott

[chdiamo1]

And if you’re willing to repurchase the latest version of Outlook (not the free Outlook), which has all the security and bells and whistles of Outlook 2016 etc., you can use it for rogers yahoo email without the app password which is no longer provided. But you probably need to keep in mind that Rogers Yahoo and Microsoft might make any up to date Outlook email client unusable at some point in the future. It doesn’t help that Microsoft has various iterations of an email client called “Outlook”. You might have Outlook 2013, or Outlook 2019 or New Outlook or Old Outlook or…?? I was finally able to add my Rogers Yahoo email back into Thunderbird without being asked to provide an app password. But, who knows what might be required if I ever have to reinstall Windows 10 again. And the “free” Outlook is free with a 365 subscription, which has a very small monthly subscription. But that Outlook is in the cloud. The advantage to the Outlook client you buy as a stand alone you can use off cloud. No doubt Microsoft will bring out yet another version of Outlook email, to make things even more confusing.

[57]

I have the following clarifications regarding the post above.

1. The latest subscription* version of Outlook, or Outlook included with MS365 will work without an app PW.

2. Non-subscription* versions of Outlook will not work without an app PW, AFAIK.

3. The web-based (free) version of Outlook will work without an app PW but only when connected to "the cloud".

4. The subscription versions of Outlook mentioned in item 1 above will function without being connected to the cloud.  This indicates that the information is stored on your computer, as well as in the cloud. Obviously, any emails that were added after your last connection will not be available until you re-connect.  This is easy to test by turning off WiFi or disconnecting Ethernet.  I can see all my emails on my computer when not connected.  I'm running a Mac Mini M2 E10.

* Subscription means either paying monthly or yearly for access to Outlook, not a one-time payment.

PS. I also hate the fact that there are no discrete names for the various versions of Outlook which causes a lot of confusion for customers.  At last count there were close to 10 or more versions if you include Mac and PC.