I would suggest complaining or describing the problem and how it impacts you on social media platforms like Facebook, Twitter, Instagram, Reddit ... etc. I think they will only resolve this once they start receiving bad publicity and more people that...
I think the best way to get Rogers to respond to getting this resolved or removing the requirement for an app password for your mail is to get on social media Facebook, Instagram and Twitter and let everyone know how bad the service from Rogers is in...
As of today 03/24/23 this garbage that was supposed to secure your email is still not working. I guess Rogers idea of securing you email is not allowing you to get to your email at all.