I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...
Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...
Why we have pay such a high price for the internet service, please bring it down to affordable price ***Edited Labels***
I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...
I phoned Rogers to ask how I can return my Rogers equipment of Ignite wifi modem and tv box and he told me to ship it with the email instructions he then gave me which has free shipping and he then told me to wait until June30 to receive in my mailbo...
Makes no sense to me to constantly ask a customer to upgrade online to receive no activation fees when not all the plans are online seems to me rogers doesn't want people purchasing cheaper plans when that's all they need can we fix website to show a...
I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...
recently bought a new house about 5 block away.. same province and city....cost $30 ??? **Labels Added**
So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...
I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...
I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...
I recently bought a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month. The box recognizes Rogers but of course fails activation. What ever happens to fair play practice? I own 2 old PVR before the u...
HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...
My account was cancelled because I cannot pay my 10-month bill after I left Canada. However, after I paid my bill ($1000) recently, my account still presents a "cancelled" status. Is it possible to restore my account and activate my phone number, an...
When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!! Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize togeth...
Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...
Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever. ***Edited Labels***
When signing in, I get this pop-up: Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit. I was won...
https://imgur.com/a/fPuDj4AI noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps. for anyone that has 30 right now is it being lowered to push us to upgrade? *Added Label...
I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...
