Resolved! Using my plan in USA
I have a Rogers plan: Infinite +10 - No Tab. Can I call/text in USA? *Added Labels*
Account Support
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Forum Posts
Resolved! What is the process for adding a family member to a Share Everything Plan?
My spouse is on Telus and I have a Share everythhing plan with Rogers. If their phone is paid up and their contract is over, what's the process for adding them to my Rogers account? Do I need to go to a store? ***ADDED LABELS***
Resolved! Rogers Suspend Problem
Hello, I'm Tuncay, I just came to Canada. I bought a line from Rogers 1 month ago and was told that I could buy a new phone 1 month later. When we arrived today, I applied to Rogers for a phone call, my application was denied and my account was suspe...
Resolved! No longer able to access TSN or Sportsnet online
I have a Rogers Popular TV Package (non-ignite TV I guess). I used to be able to watch TSN, Sportsnet, etc. from my computer. But now I'm getting an error on both platforms saying that my subscription has expired. What's going on here? Do I need ig...
Why is it so difficult to have a technician just show up?
I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...
Resolved! Upgrade Phone Through BYOD
I have an iPhone 11 that is registered as my device on my Rogers account. I've recently switched to a Samsung and moved the SIM card. The phone is working fine. Samsung says for device coverage protection I need to register it through my carrier. How...
Resolved! Data manager
Hello,Why is the data manager available on some data plans but missing on others.This is not rocket science, I would appreciate if it will be available on all plans so we can manage our data better. *Added Labels*
Resolved! Anyone know the secret to getting a hold of Rogers?
I have been trying to get a hold of rogers for 2 days now, who would of thought you would be on hold on their internet chat line for a long period of time, never did get anyone. All I want to know is when my present term with rogers expires or does i...
Resolved! Noticed I’ve been billed the past 2 years for a home phone line I cancelled
2 years ago I cancelled my home phone line and cable package from Rogers. I didn’t notice they kept billing me $20/month the past 2 years until today when I checked the bill over an issue with my cell phone. There’s no usage under the home phone li...
Resolved! Bad Weather Affecting Service
Every time it gets windy my internet service is affected, sometime for days. I call Rogers support and frequently am on hold for more than an hour only to be told something not helpful and sometimes nonsensical. **Labels Added**
New offer seems backwards 15gb for $70??
seems odd why they would provide an offer that makes no sense for my account. 25GB for $45 / month - Secondary Line15GB for $70 / month - Primary Line **Labels Added**
Resolved! Balance & Payment
Can I get my phone turned back on without paying the full amount up front? ***Edited Labels***
Resolved! changing from Ignite TV to Ignite Internet with Smartstream
If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...
Resolved! Downloading Apps via Google Play
HI, I am a senior just upgraded my phone from an old Nokia flip phone.it has been quite a leap and will take me awhile! i had to upgrade my plan the only thing i have had some trouble with is being able to download apps.i am still trying to figure ou...
Overage charges
Good day. I am really angry.I have been getting overage charges for 4 months now. This mostly started after I got the ignite modem.Some of my bills have been $1400, $1000, $800 etc.I have tried to go to the rogers store that I deal with to speak to s...
Resolved! Marketing Calls From Rogers
So just after I moved to where I am now I got a call from a Rogers sales agent who told me that he's the sales agent for the building and can get me a great deal. I said I already am a customer but would love to hear what he can do for me, he said "O...
Resolved! replacing ancient phone
HI, Just got a renewed phone today a MOTO G PURE,to replace a Nokia 2720 flip phone.the new phone did not have a sim card and i have a current offer on my account to upgrade my plan,the current sim card does not fit what should i do to get ready to u...
Resolved! Help with changing billing address
I want to change the billing address but I cannot change it. please help ***Edited Labels***
Resolved! phone plan upgrade
HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...
Disney+ Promotions: How to OPT OUT ??!!
First blast of marketing materials came in on Easter weekend; Text message, Email and Phone call. Replied "STOP" to text message, could find no opt-out option via email, ignored phone call. Couple weeks later: Same blast: Text (from a different nu...
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