Ahh, this is exactly where I stand with my home internet, so I know exactly how you feel. Furthermore, thank you for expanding on your specific scenario!
Believe it or not I just finished a conversation with a representative about my home internet (my discount expired on December 6, 2022). The agent told me "because I did not call to renew, Rogers applied a discount to help me save automatically. This was news to me, because in the past I paid full price for 2-3 months because I did not call to renew it earlier (this was always totally on me).
The representative offed me a similar package on the new ignite internet service which I accepted.
It seems like Rogers (Im sure ALL other providers adopted this practice) now offers automatic discounts as a courtesy now to help customers who's discount expired still save!
My suggestion would be to try to connect with a smart home monitoring loyalty agent (I know you have been trying 💓). To renew the same or similar promotion (I say similar because 12 months later there is no guarantee the same promotion is avail). In addition, I personally call earlier in the morning (7am) or later in the evening. Alternatively I use the live chat... which at first I thought was drawn out. However, now I actually really enjoy as as every experience I had with it has been positive.
