Horrible Customer Service

[shanerahman]

Since November 18th. I have not been able to speak with anyone. My account got messed up, as I got screwed on the wrappedin red event. I have tied to fix it Yet no answer. they do not care. Everyday a minimum of 1 hour wasted on rogers

[Po-d]

I spent half an hour with a rep this morning, first adding my name to my father's account because of his age , and secondly, to change his address which was supposed to already be changed, but apparently not. I guess I was lucky getting a hold of someone in a few minutes, but probably because I pushed the button for technical. Anyways, she attempted to do both, but after several minutes and attempts, and a call back, she switched me to someone else. Went through everything again to get myself added to his account, because he needed to give consent again. So we got through that, and then she said she needed to switch me to customer service to change his services because I bought him a new HD TV, which apparently isn't compatible with his service plan. Sooo, I wait over 2 hours to finally reach someone, and when I do, she informs me that I am not on his account, which I spent an hour doing this morning, and that I cannot be helped.
What is wrong with this company! I am with Roger's also, and myself and my neighborhood are always have service interruptions. It's time for me to find a other provider, unfortunately my father is a little too old for change, and I still have to deal with how to fix this situation

[RogersYasmine]

Greetings @shanerahman and @Po-d,

Welcome to the Rogers Community and thanks for sharing your customer service concerns! I hope you and your loved ones are doing well this holiday season. I'm really disappointed to hear that your recent interactions with us haven't been the best--providing stellar customer service is very important to us and we'll try to do better moving forward.

Since posting here in Community, have your issues been resolved? If not, there are many avenues of support available! It sounds like you both tried calling in for support but did you know you can also contact us through our Live Chat service online? We also offer support through Social Media 24/7 via Facebook, Twitter, Google, Instagram and more! To see all of our contact options please click here, select the appropriate product category and the support options will be provided.

You may also send us a PM @CommunityHelps and we'll be happy to assist you further. 🙂

Kind regards,

RogersYasmine

[Po-d]

No, it is not fixed! I do not have a whole day to mess around, unless you want to pay me for my time! I need to physically be at my father's place so that he can give consent again for me to be on his account so I can deal with this incompetence. All I hear on this site is how people are spending so much time trying to reach out to you in all different manners, and none of them are working as they should. Maybe you should reach out to me and others to fix your issues. You have no problem taking obscene amounts of money from us without providing the services you promise!!!!!