I am honestly appalled by the situation at this stage.
Somebody from Rogers rang our door a few weeks ago to let us know about a new offer which was cheaper than what we were paying with Bell. We accepted and she got it all done on her Ipad and told us the installation would happen the following weekend.
Before accepting I made sure that no installation fees would be charged otherwise I wouldn't have switched. She assured me there would be none. I got a confirmation email regarding the installation but nothing at that stage on what had been agreed.
Cut to the first bill we are being charged over $220 which includes a $149 installation fee. I called the number the sales person had given us and she apologies and said she would immediately correct.
Nothing was corrected so I texted her and she said she had corrected it and that she would offer an extra $100 credit.
Nothing got done and then she said she would upgrade our phone to 120gb.
Result is that fee was still there and we got charged for the upgrade on top of that.
I have spent hours with Rogers on the phone and credit to $149 was declined twice. The phone "deal" we had was no longer available so the 120gb upgrade had to remain. What a joke.
I will NEVER let a sales person from Rogers ever convince me into signing up to anything moving forward and we are going to look to move elsewhere as fast as possible. Rogers customer support conveniently has not trace of anything that sales girl said to us so cannot apply any refunds.
It is not my fault that Rogers cannot keep track of their sales employee and I should not have to pay for an employee error.
What a disaster of a move - terrible experience I feel genuinely robbed.
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