I wanted to drop a TV add on channel online and accept my same bundle at a reduced rate offered to me by Rogers when I logged onto my account yesterday. It's the same thing today with insulting message about Sorry, thank you for your patience. Trouble at our end. Check back later. Two days in a row with the sae message. Tried the chat. Clueless agent kept me on chat line, transferred me to inappropriate Rogers Legacy specialist in Ottawa who then wanted to transfer me again to tech support with then 83 chat lines ahead of me. Unacceptable service. The phone lines are even worse. Why brag about being available 24/7 with all Canadian agents when they're too cluelessness to help customers. The industry ministers needs to oblige these large telcos to at the very least provide decent, prompt and appropriate service to customers instead of accepting their flimsy excuses for rotten service.
