Customer Service

[Adebaba1]

Why are some of your customer service personnel so unhelpful? It’s almost like they are reading from a script and unable to reason/think independently? Pam; Shohaib as examples - both male support (for clarification).
Why are we not able to connect to supervisors or other personnel that are more knowledgeable when the support person at the other end is not able to help one?
I have been with Rogers for too many years to be treated with such lackadaisical service.
I intend to take my business somewhere else. I know this may not mean anything to you on a major level but I need to go where I’m appreciated and welcome. Thank you, Rogers, for nothing.

*Added Labels*

[RogersTony]

Hello, @Adebaba1 

Thank you for sharing your experience with us. I can imagine how frustrating this was for you.

We definitely want to assist you with your concern and do our best to resolve it. Please send a private message to @CommunityHelps where we can gather your info and get started on this. Not familiar with our private messaging system? No worries, click here. 

We look forward to hearing from you.

RogersTony

[Roberto1946]

Lousiest customer service you can imagine. Absolutely no respect whatsoever for a customer who has been with Roger's since 1994. General response attitude is "take it or leave it". Well, I will be shopping around for a company which appreciates and likes to keep longtime customers. I don't expect any response. Just wanted people to know that they should continuously shop around and forget about Roger's appreciating them. 

[RogersYasmine]

Hello @Roberto1946 ,

Thanks so much for visiting us in the Rogers community forums and for sharing your thoughts. First off, I just want to say THANK YOU for being so loyal to our brand for so long... that is almost 30 years that you've been with us! 🤯

The last thing we want is to make you feel unappreciated, as that is definitely not the case. We try to do our best on every interaction we have with our valuable customers and I'm sorry if we dropped the ball. 

When reaching out to us, were you able to get in touch with our Loyalty team? Sometimes, they are able to provide special offers to long-time customers such as yourself, depending on what they have available and what services you have with us. If not, I'd certainly recommend doing so. They may be reached by telephone at 1-888-764-3771 (just follow the prompts and ask to be transferred to this team), or you may chat in using our Live Chat service here. 

We'd also be happy to have a look at our end if you send us a Private Message @CommunityHelps. I'm just not sure if we'll have the same access to offers that our Loyalty team has, but we'll certainly do our best!

We'd really hate to see you go, so hopefully we can find you a workable solution that meets your needs. 🙂

Sincerely,

RogersYasmine