I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount. ...
I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 1...
I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...
Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...
Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end. **Lab...
Has anyone has this experience? I don't need one of 7 lines anymore, and when I called in to simply cancel the line, I was informed that the charge on the "new" main number would increase to $95/month, and there's nothing that they could do about it!...
Hi, is there anyway to check the status of a support ticket? It's number is C18644xxxx, and it's been active since spring last year with no resolution yet. Can anyone help? *Added Labels*
I use an eSim provider for data while travelling. But I need to be able to receive SMS sent to my Rogers phone number for two factor authentication into various Web services. Can someone please walk me through the settings to configure this on an And...
I have cancelled my two accounts in Jan, and Rogers still sends me bills after two months, I don't know why they keep sending bills and I've already told the online chat people to resolve this issue, they promised to do but nothing changes.I have ret...
I have had an ongoing issue with my plan since November 2023 and the service is terrible in helping me resolve this. I was sold a plan and phone through the call centre on cyber Monday. The plan was for 42$ and the phone was 10$ monthly with financin...
I came back from our winter vacation and I got a surprise bill from Rogers. I suspended my service for about two and a half months and restarted on Jan 23 at the end of the cycle.I used my iPhone via Whats app removed my SIM card just in case, and pu...
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that so...
I had internet with Fido, but the connection was unstable. After a few calls, they were not able to fix the problem, so they switch my account to Rogers, and told me it would fix the problem.When the Rogers technician came for installation, we notice...
I have spent multiple hours and multiple sources to try and rectify our account, which has only been partially address. Per the account details/agreement we just received last month: "If you have a concern that was not resolved, then we invite you...
June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract. Was made to wait 2 hours in the sto...
Dear Rogers Community and Admins, Urgent Assistance Needed for an Internet Connection - A Family's Plea: I am reaching out with a request borne out of a family necessity rather than a mere desire for better connectivity. My family and I have been l...
I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ? ***Edited Labels***
Dear Rogers Support Team, I am writing to express my extreme frustration and dissatisfaction with the treatment I have received while attempting to renew my internet plan with Rogers. I spent more than 3 hours online and on the phone with your CSRs...
I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...
They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...
