Trying to return equipment
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
Forum Posts
Penalty for accepting a personalized offer?
Recently I received a personalized offer on MyRogers. The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV. I have 14 Months remaining on my last offer and current plan. The new plan looked like a good fit, and the pric...
No Show Install
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
Sold Me the Wrong Plan
I visited shop at new Westminster. The person name is gagan. He sold me wrong plan. He told me about 40 dollar plan but he sold me 85 per month. He did fraud with me. ***Edited Labels***
Can i pay for a financed phone upfront without losing the credits?
say for example i want to get a s24ultra and it's advertised at $35 instead of $75 with a monthly promo credit of around $40.. can i payoff the phone say $216 tax (the full amount tax of phone without credit) + the $840 ($35x24) at the beginning?? or...
Equipment Return
I moved away. Canceled MyRogers cable and returned my ignite box through Canada PostRogers emailed me last night saying I still need to return one box. But I returned all three boxes I had. I have no idea what your problem is, but you need to figure ...
Rogers is forcing a contract on me I don’t want
Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...
Misleading promtional offers
We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term. Amazingly, t...
Worst customer service I have ever dealth with.
I moved 3 months ago, cancelling my internet but keeping my phone. A month later I started receiving emails from roger telling me I owed them 100's of dollars. When I called them they asked me to confirm my birth date then told me I was telling the...
I need a call back from winback
Winback contacted me with an offer, they were supposed to call back the next day…contacted customer service but they cannot honour it…can I get a number to call? *Added Labels*
Customer Service
Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...
phn theft
last week in the bus the to native thefted my phone from me i did police report but i didn’t get any results now i just want to know about my phn on finance and now but i need to do pay or is there any other solutions ***Added Labels***
Utility box on my lawn
Hi, there’s a utility box that stores rogers equipment on my lawn and I would like to request Rogers to move the box because it’s in the way of a parking spot next to my garage. Is there a department in Rogers that I can contact to request such ser...
MyRogers showing a Total Balance due, but I have already made a payment. Payment History shows this.
Hello, There seems to be a issue with the information displayed on the MyRogers page. My payment was received on July 9, 2024, and the Payment History shows this, with a reference number. The webpage showed $0.00 as Total Balance once it was receiv...
How can I track my 1000 long distance and international minutes?
My plan gives me 1000 international minutes to India, Bangla desh, Hongkong etc. How can I know how many minutes are left out of the 1000 minutes?. Why does Rogers billing not let me know this?. It's not rocket science to provide this information. ...
Is there an email address to contact support?
There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...
Resolved! Rogers email about decommissioning cable boxes
I am still on legacy cable in Scarborough, ON. I just got an email from Rogers that said: "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024." Does anyone kno...
Charged for Equipment that was Returned
I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...
Hard Credit Inquiry done despite being told that there would be NO credit check
I applied for Rogers Internet connection on July 14th, 2023 by calling Rogers customer care. I was told by the Rogers salesperson on the call that since I am already a Fido mobile customer since Dec-2017, Rogers would therefore NOT do a credit check ...
Winback not really winning anybody back
Hello, With overrated charges from Rogers , I moved my mobility to Fido and keeping home Home internet with Rogers. Fido started making hole in my pocket, then I switched to bell. then winback team called me and offered lifetime 35$ per month on ro...
