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Forum Posts

Wide calling charges

I have received my cell phone bill yesterday, where as i found i have been charged with $47 for long distance call to the US calling, while i was buying this phone, i was told to you have US-canada wide calling or text message, later i called represn...

Offered a TV package that doesn't exist.

Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan   I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked   ...

Jplmd by I've been here awhile
  • 1600 Views
  • 5 replies
  • 0 likes

Return label to send equipment after cancellation

I have cancelled my home internet on May 17th and the representative advised that I will receive my return label in 48 hours. I have spoken to three representatives since then and they keep telling me they have sent emails but I never received them. ...

Dave140 by I've been around
  • 1559 Views
  • 1 replies
  • 0 likes

Crazy expensive mobile

Well after ridiculous discussions with customer service at Rogers where they are offering me less data than the new plans for more money, i finally left the stupidly expensive bills at Rogers and cut my phone bill in half! Note: EVERY OTHER SERVICE p...

eeebbb by I've been here awhile
  • 813 Views
  • 1 replies
  • 0 likes

Payment made to a closed account

In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...

Nee1023 by I've been around
  • 2238 Views
  • 3 replies
  • 0 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 1421 Views
  • 3 replies
  • 2 likes

How can I print out my Text Messages?

How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time.     **Labels Added**

Parasons_88 by I've been here awhile
  • 4679 Views
  • 6 replies
  • 0 likes

Monthly data add-on

If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date?     ***Edited Labels***

Shawbaby by I've been here awhile
  • 810 Views
  • 2 replies
  • 0 likes

Winback Opportunity?

I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...

Bundle Pricing Is Not As Agreed

I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...

Fiveofus928 by I've been here awhile
  • 651 Views
  • 1 replies
  • 0 likes

Disable Roaming on a Cruise Ship

I have Rogers US plan. I called Rogers to disable / blocking international roaming. Rogers REP said I still able to use my US plan as US isn't international roaming.   Cruise ships will turn on their own cellular network while at sea. Is cruise ship ...

itv by I've been around
  • 1598 Views
  • 1 replies
  • 0 likes

iPhone 13 return

I upgraded my iPhone 13 to a iPhone 15 pro.When I returned the iPhone 13 I forgot to do a factory reset. A few days later I received an email telling me to provide my phone unlock code or my Apple ID. I replyed with both. Now 2 months later I receive...

Heavy by I've been around
  • 707 Views
  • 1 replies
  • 0 likes

Support - Why will no one answer?!

The office of the president promised to do something, in March they didn’t.  I have followed up many times.  Today I have requested they put in a ticket to have the office of the president contact me. It has been over two hours and support has passed...

User206 by I've been here awhile
  • 604 Views
  • 1 replies
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So insulting

Spoke to two different specialists today. Been with Rogers for 26 years. They cannot offer me any sort of plan that saves me money even when I bring my own phone. The second specialist literally told me Rogers doesn’t care about my loyalty and they w...

Clar by I've been here awhile
  • 735 Views
  • 2 replies
  • 0 likes

account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

Multiple Credit inquiries for one Internet service

I signed up for Roger’s home Internet via the website. A calander is shown to select a date for a tech to come and install the service. My move in date was not yet available on the calendar so I checked back every couple of weeks until it was. To my ...

TSpar by I've been around
  • 625 Views
  • 1 replies
  • 0 likes

Customer Support Issues/Feedback for Chat

I recently switched to Rogers where I talked with a Support Agent in chat that promised things like a $5 BYOD discount, waiving the setup fees, and an additional $120 bill credit - fast forward to receiving a huge bill and chatting with another Suppo...

Leaving after 20yrs. Never delinquent.

No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...

Paxdriver by I've been around
  • 626 Views
  • 1 replies
  • 1 likes