Online bank payments
How do I add Rogers Ignite to my credit card as A payee?1. What name is it under?2. How many digits for account number.**My options are: Asking for A5 digit or 12 digit account number.?? *Added Labels*
Account Support
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Forum Posts
Charged for International Calls
I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...
Unreturned Equipment Charges
Hi Team ,I moved out of canada and bcz of that I requested to disconnect my existing rogers ignite internet connection. I asked for the account closing well ahead of my move out date but they provided once I am out of the country. As I wasn't sure wh...
Data turned off
Why am I getting a notice that my Data is temporarily turned off by the carrier? What is going on? *Added Labels*
Upgrading phone
So i was wondering I'm about a year into my current contract and was wondering if i could upgrade my phone to a newer one while under contract ***Edited Labels***
Worst customer service ever!!
The WORST customer sevice ever!!! So funny how when getting that treatment with an agent (which was a manager) and I came to read the reviews and almost EVERYONE is unhappy!! ROGERS!! You need to do way better!!The agent which was a manager, calls me...
Data Charges/No Usage Info
Looks like I'm moving to Bell. After 2 decades Rogers had a glitch in thier system and somehow lodt our data usage while we were on wifi. Tried to get a solution but was hung up on three times. So, bought more data, 45 bucks to get 5 more gb's... If ...
Incorrectly Promised Fibre to the Home by Field Sales Rep
I had sales rep showing up on my door and sold the idea of cheaper and better home internet. Told me I was getting fiber with commercial modem that has extended coverage because it’s used for businesses and gave me direct contact number assuring supp...
Amazing Customer Service
Hi. My name is Maryam. I would like to say million thanks, specially to Kyle. He was very kind, and very helpful! He is a Real gentlemen! Love and appreciate his service!!!Maryam… ***Edited Labels***
Waiting for an eSIM for 5 days.
HiI activate a new line with phone on September 13, 2024 and I was told that I will get eSIM in email soon (in an hour or so). I requested them I need the number to be activated right now.Today it’s 5 days passed tried to call Rogers multiple times b...
Constant Calls from Rogers
Get almost daily Spam calls from Rogers even though I already have all services with Rogers. How can I get Rogers to stop the constant harrassment? **Labels Updated**
Upgraded internet and received a new account # but old account still being charged
I recently called to get a new internet plan, got the modem and everything hooked up and worked. I was wondering why they never said anything about returning the old modem. Then I realized when I login, there is suddenly a new account number showing ...
Why do Rogers make it difficult to terminate the internet service?
Called twice and the rep confirmed thatbit’s cancelled yet, it’s still active. ThisIs si frustrating… ***Edited Labels***
Worst customer service ever!
Every time being on hold or on the line more than 2 HOURS and not even getting an answer!!! This is horrible! Insane! Rogers doesn't even care for their customers time! This issue is ongoing since AUGUST, ive been calling to fix the issue and every t...
Urgent Complaint Regarding Misleading Information Provided by Customer Service
Dear Rogers Customer Service,I am writing to express my deep frustration and disappointment with the misleading information I received from your customer service team, which has now left me in a difficult and unfair situation.Before deciding to cance...
Salesman No Longer Responding
I recently had a rogers salesperson come through our neighborhood door to door. He offered me 1.5 gigabyte internet, popular tv package and rogers home monitoring for $148 after taxes. I said no, but exchanged emails with him and informed him we were...
Overcharged For International Calling
On April 16, 2024, I purchased a new Apple Watch Series 9 with cellular capabilities and contacted Rogers to activate the associated plan. Despite multiple attempts over three consecutive days with different plans and settings, my watch could not be ...
Billing Issue and Poor Customer Service
I am writing to express my deep dissatisfaction with the recent experience I had with Rogers, specifically with your representative, Malika. Today, I contacted Rogers to address an overcharge on my bill and to discuss new mobile phone plans. What sho...
Likewise Device protection
I am writing to express my profound frustration regarding the service request I filed two weeks ago. Despite my continuous follow-ups, I have yet to receive the replacement device that was promised to me. Every day, during my calls with Likewise, I a...
Info about my contract with Rogers.
Ok I was wondering! What happens when my contract with Rogers ends. Can I goto a Rogers outlet and sign another 2 year contract as long as I pay my bill in the current contract. Someone called me from Rogers and said I'm only paying $40.00 for my nex...
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