Infinite Plan - Data overages?
So dashboard says we're on an Infinite plan, but now they're trying to charge us for extra data. What gives? *Added Labels*
Forum Posts
Smart Home Monitoring Security Contract and Moving
Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...
Why does my Rogers account show the amount owed for my next invoice, but invoice is unavailable
Hi, I always get my invoices around the 27th/28th of the month. The invoice date is the 24th. My last payment was on July 8th for the June 24th invoice. When I log into my rogers account I can see the balance for the invoice that would be for Ju...
Resolved! Returning phone with tempered glass
i recently upgrade my phone to samsung s21 last friday and i think i want to change it to samsung s21 ultra but it already have a tempered glass on it and cover case can i still return the phone?
What number do you call for Ignite TV billing questions
Good daySo I moved my Rogers TV and Home Internet to Rogers Ignite a few weeks agoMy bill has arrived and there is a line item that says `Cable Balance Transfer` So I called the Rogers 1 number as I have for years trying to find out what this charge ...
Internet Modem Stolen at Doorstep on Delivery
I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...
Resolved! Charged twice for phone upgrade via Rogers Direct
Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...
Rogers Ignite Internet Pricing
Why we have pay such a high price for the internet service, please bring it down to affordable price ***Edited Labels***
SMS issues
I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...
Resolved! Possible 'Unreturned Equipment Charges' Due To Shipping Delay
I phoned Rogers to ask how I can return my Rogers equipment of Ignite wifi modem and tv box and he told me to ship it with the email instructions he then gave me which has free shipping and he then told me to wait until June30 to receive in my mailbo...
Certain Plans Not Available When Doing Hardware Upgrades Online
Makes no sense to me to constantly ask a customer to upgrade online to receive no activation fees when not all the plans are online seems to me rogers doesn't want people purchasing cheaper plans when that's all they need can we fix website to show a...
Negative Balance on Account.
I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...
Moving internet to different house cost $30??
recently bought a new house about 5 block away.. same province and city....cost $30 ??? **Labels Added**
Resolved! Service Area Expansion
So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...
Rogers account canceled unexpectedly
I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...
Resolved! How long does Rogers send me my refund
I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...
Why can't I use a purchased Ignite TV box on my account?
I recently bought a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month. The box recognizes Rogers but of course fails activation. What ever happens to fair play practice? I own 2 old PVR before the u...
Resolved! Ignite TV Promo - Amazon Gift Card
HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...
Resolved! Account was canclled due to the reason that enable pay my bill outside of Canada
My account was cancelled because I cannot pay my 10-month bill after I left Canada. However, after I paid my bill ($1000) recently, my account still presents a "cancelled" status. Is it possible to restore my account and activate my phone number, an...
Please change the structure of the "Billing" Web Page.
When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!! Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize togeth...
