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Does Rogers not care anymore about customers?

So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...

Riley56 by I've been here awhile
  • 2434 Views
  • 10 replies
  • 0 likes

Missing $100 Credit from Migration

I migrated from Fido to Rogers in march 2024 and over the phone the sales agent was just phenomenal and offered me the best deal ever ... or I thought so . One of the benefits offered was a $100 credit due to Fido to Rogers migration .  I was suppose...

whysomuch by I'm here a lot
  • 570 Views
  • 1 replies
  • 0 likes

Resolved! Escalating an issue with Office of the President

Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...

blook by I've been here awhile
  • 5028 Views
  • 10 replies
  • 2 likes

Great Customer Service

Hello Rogers, I wanted to pass on my great experience with a Rogers employee at your Rogers - Mississauga Marketplace store.  "Jeremiah" assisted me with the purchase of a Nokia FastMile 5G Gateway.  He explained everything about the product to me in...

Resolved! Invalid postal code in return label

I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...

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LinojJ by I've been here awhile
  • 4398 Views
  • 6 replies
  • 0 likes

Business Internet Cancellation Fees

When I got the deal from a salesman, I was told my modem that I will be getting will last for 2 years only, then I will have to work out a different deal. Now, 6 months prior to the 2 years I found a different service provider with a better deal. (Be...

Resolved! Getting billed for Roaming when not roaming

First off, please ignore my username/alias as I was trying to type something else and it autocorrected to "cancer" and I was typing fast and it autocorrected right when I clicked save.  My apologies. I can't figure out how to change it now.Anyways, I...

Renewal

Been with Rogers since 2006 and cannot understand how they treat existing customers I am about to move 4 lines to Telus because Rogers don't care   **Labels Updated**    

Terrible service

I’ve been with rogers a while now and have three phones and internet. I have had nothing but problems with rogers since switching from bell. Haven’t been receiving calls texts or proper service from all three phones which I’m paying rogers monthly fo...

18taylorb by I've been around
  • 573 Views
  • 1 replies
  • 0 likes

Paying off device balance early

I want to pay off my Apple Watch early. I have 6 months left on the financing. Is there a way to pay it off fast without having it added to my next bill? Thank you  

blumisty by I've been here awhile
  • 9711 Views
  • 5 replies
  • 0 likes

Got charged for calling by Wi-Fi Calling

I have a US-Canada plan with Rogers, and I made a phone call to the US last week, but they charged me for it. I contacted customer support to make sure it wasn't a wrong charge. They said it was valid because I called over Wi-Fi calling. What? I was ...

Haihai90 by I've been around
  • 699 Views
  • 1 replies
  • 0 likes

Resolved! My friend's phone number is out of the country.

My friend has the number +1 Removed phone number **Keep personal info private**- RogersZia and he is currently outside Canada and subscribes to you. He lost his SIM card and wants to entrust me to get him a new phone card... What are the procedures s...

Khoqaily by I've been around
  • 947 Views
  • 1 replies
  • 0 likes

Voice Recording For Authentication WITHOUT CONSENT!

Why is Rogers recording my voice to use to authenticate me without asking for my consent first?  I have never consented to my voice being used for this spe ific purpose and to be told when I called in for the first time in a few months to find out wh...

Winback team fail

I had same experience as fellow ex roger service user. I am from Vancouvrr, Canada. After receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads.I received my first call from the number +1...

Clamf by I've been here awhile
  • 2041 Views
  • 4 replies
  • 1 likes

LikeWize/Rogers Device Protection not being honoured

     My screen broke over 2 weeks ago. I have Device Protection at $15.99/month. When submitting my claim, I was directed to “LikeWize”, Rogers 3rd party that covers their Device Protection claims. I was told that my device is not covered under roger...

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Resolved! Work on street

How do I find out about work being completed on my street.   *Added Labels*

Amstch by I've been here awhile
  • 813 Views
  • 1 replies
  • 0 likes

Bill

Hii i get 1200 bill by rogers and they suspend my account from 8 months. in last 6 month atleast i pat 2000 dollar i think rogers make fraud with me. when i call customer care they ask they make less like as monthly bill but i can't get noting.     *...

User87468 by I've been around
  • 592 Views
  • 1 replies
  • 0 likes