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Forum Posts

Billing Issues

I had gotten an apple watch from best buy with my rogers account, now days later when I see my bill, I have a Samsung watch also added on there for some reason, a device that I had never opted for or even bought was on my account! Why? The device how...

Rishigaba by I've been around
  • 520 Views
  • 1 replies
  • 0 likes

Service Call Delays

It is not acceptable to be told it will take one week for a repair technician to come fix the internet.   *Added Labels*

Lisa36 by I've been around
  • 310 Views
  • 1 replies
  • 0 likes

Suspend tv service

Can tv service alone be suspended while the owner is in hospital?       ***Added Labels***

jilla9799 by I've been around
  • 602 Views
  • 1 replies
  • 0 likes

Internet and Cable Bulk Agreement

Spent hours but no one at Rogers can provide information how to activate services under a Condo bulk agreement account. They keep shuttling from Ignite to Internet to Cable to New Construction Division after taking all the information. No one will pr...

Ash179 by I've been around
  • 2540 Views
  • 3 replies
  • 1 likes

UpFront Edge return issue-total Scam

First of all I got scammed by rogers agent store at Point Claire that offering me the cheapest plan using my loyalty points, he told me that I can upgrade with new Samsung phone and free accessories that I don't want it for sure ( phone case, charger...

Ignite Installation Issues

I have big issue of installation, and i called the customer service many times and it seems nobody take care of my case. i have kicked back and forth through different departments , only to know that my case has been filed and got an case number, one...

zjiiaoliu by I've been around
  • 456 Views
  • 1 replies
  • 0 likes

Store Feedback

Id like to say that it wasnt a very friendly experience at the great northern rd store today. Not very friendly people        ***Added Labels***

Trevor6 by I've been around
  • 364 Views
  • 1 replies
  • 0 likes

Poor service, Outrageous billing, lack of Communication

As a Rogers user for over 12 yearsI have been trying for over 12 months to get any semblance of order and customer service. My billing includes fees for items I don't have, services not provided, Suspension fees without any notice on both Cell and Da...

BobTom by I'm here a lot
  • 539 Views
  • 1 replies
  • 1 likes

Upfront Edge return kit not sent.

Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...

Resolved! Rogers Upfront Edge Return Question

Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...

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Keith22 by I've been around
  • 10062 Views
  • 14 replies
  • 0 likes

Wrong collection charge

Hello everyone, I've encountered an issue with collection charges on my credit file. Despite all my accounts being at a 0 balance, I seem to have incorrect collection charges listed. What would be the best course of action to resolve this? Should I c...

R1ledger by I've been around
  • 537 Views
  • 1 replies
  • 1 likes

Account cancelled

I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decide...

Apple TV+ Promo

I recently upgraded my ignite bundle and got 3 months promo offer for Apple tv+, so how can I start viewingApple + ??   *Added Labels*

Vsachdeva by I've been around
  • 1057 Views
  • 1 replies
  • 0 likes

extremely unhappy with likewize device protection plan

Hi  My phone was broken, i make claim with like wize, they provide me new phone which was locked by another career again i complain about that phone, today i got new phone this mobile is not new, already activated in june 2023 and today is 31 august ...

ggnhari by I've been around
  • 633 Views
  • 1 replies
  • 0 likes

Address Change

When i try to add unit 1 on my address rogers website doesnt recognise the address. How do i fix that?    **Labels Added**

lbris by I've been around
  • 390 Views
  • 1 replies
  • 0 likes