I placed an order yesterday for a mobile phone as a new activation, I recieved the email right away saying they received my order and then this evening i received an email with the tracking number and information but about an hour ago I went to sign ...
I placed an order through phone customer service on March 22nd, 2023 for a new iPhone 15 pro max titaninum blue. However, the rep inputted as black which Imspotted immediately from the email confirmation and asked it to be correct. The call was ove...
I’ve made seven phone calls and communicated by chat twice with various CSR agents and managers, all over the course of 2 months. I’ve invested over 8 hours and I’ve been deliberately delayed and ignored. This includes a proactive call to avoid unnec...
Just wanted to let you know that you have a star employee (Sara) at the Lynn Valley Kiosk for Rogers. Why she is star employee: I lost my phone and she listened clearly to my complicated issue.She was able to make suggestions and assist with the proc...
I am planning to finance another device from Best Buy. Since I already have one device on finance, they told me to call Rogers and pay off that first. I called customer support, and they said I have to wait for my next bill, which is next month. Is t...
I ordered a new iPhone on March 12 (in-store pick up), but later I contacted a associate through chat and asked them to change the status to home delivery but keeping the plan that I ordered before. After few days, my phone plan had been upgraded, bu...
So my iPhone 13 supports eSIM and I am doing all this over wifi (let's get this straight first and foremost). Having successfully converted physical SIM to eSIM seamlessly with other providers, I never encountered such an issue and blatant, terribl...
Hello, I am planning to change my Infinite +10 Edge 20 plan to a different infinite plan since the contract period (2 years) have passed. I am wondering if this would make any effect on the additional line (also infinite) that have $30 discounts ($...
Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...
Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...
Is it still possible to pause an account for several months? Is there still a fee of $30/month? Thx! ***Added Labels***
I recently contacted Rogers through their chat service about receiving a refund on a credit balance. The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...
I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...
I went to log on today to take a look at my bill, and it says my account has been cancelled?! Why? **Labels Added**
Hello, my account was canceled after adding a new line and ordering the phone online, how can I unblock it soon? I can’t use any services, no calls, no internet, I went to the operator in the store, and they showed calling 1 (888) 383-2080, but witho...
This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...
I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...
When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...
Received a call from 888 967 5578, asking for personal details to validate account. Is this really from validation department or fraud? ***Edited Labels***
I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...
