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terrible bulk internet

I spend almost 10 hours dealing with bulk internet team for activation. My building was completed couple months ago but Rogers can’t even find my unit number. There is no escalation option but can only wait.   *Added Labels*

asas147k by I've been around
  • 185 Views
  • 1 replies
  • 0 likes

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Cellular data speed

So I have beef. I pay for unlimited data. I check my speed after reaching my data limit (unLIMITed data) download speed of 0.16mbps, download of 16-25mbps. I can’t even load the Roger’s app to complain. After monitoring it for the last few days this ...

WestD by I've been around
  • 214 Views
  • 1 replies
  • 0 likes

Portland trip

Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada?     ***Added Labels***

John1961 by I've been around
  • 197 Views
  • 1 replies
  • 0 likes

Movie charges on my bill that I have never used

Today May 30, 2024, I've received my Rogers bill. Since I see the payment amount is not the same as before, I look into the details. I found that I was charged with a movie rental of $24.99. I've the Ignite TV only because it needs to be bundled in o...

actc by I've been here awhile
  • 940 Views
  • 12 replies
  • 0 likes

Resolved! More Aggravation with Rogers Pricing

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...

foodtech46 by I plan to stick around
  • 2421 Views
  • 9 replies
  • 4 likes

Terrible Cancellation Experience

I have been having issues with my home internet connection for the past month or so. I called technical support numerous times and was told there was interference in one of my lines. A Rogers technician was sent out to the house to try and resolve th...

fc888 by I'm here a lot
  • 241 Views
  • 1 replies
  • 0 likes

EXTREMELY unhappy with Likewize Device Protection

The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.    I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...

jclarke86 by I've been here awhile
  • 9384 Views
  • 16 replies
  • 8 likes

Bill too high

Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I aske...

Troy67 by I've been here awhile
  • 235 Views
  • 2 replies
  • 0 likes

Clueless agent, lost 4 hours of my life

I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...

winevqa by I've been around
  • 341 Views
  • 4 replies
  • 1 likes

WORST SERVICE AND WON'T CALL US BACK

We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same.  They have unnecessarily run my credit (which was p...

DavinaWiner by I've been here awhile
  • 389 Views
  • 5 replies
  • 0 likes

Winback Team is disaster

I got call from Winback team and it's a disaster. Offerred me product and service but in actual it's not available and I have cancel my existing service bc I was told I will be activating my roger asap. I don't know what to do now and I am unable to ...

GAnwari83 by I plan to stick around
  • 501 Views
  • 6 replies
  • 0 likes

Resolved! My Experience With Likewize

I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...

User5031 by I've been around
  • 4190 Views
  • 9 replies
  • 4 likes

Data and excess billing

My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...

oleije by I've been around
  • 171 Views
  • 1 replies
  • 0 likes

Upgrading my iPhone Early

Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...

davvie_w by I've been around
  • 280 Views
  • 2 replies
  • 0 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 282 Views
  • 3 replies
  • 0 likes

LACK OF CUSTOMER SERVICE

What does Rogers consider acceptable wait times to speak/chat with an "agent" Pretty much watched a whole Blue Jays game and chat is stuck on "3" for well over an hour.   This in NOT the first time waiting for hours to speak or chat with so called su...

fbird by I plan to stick around
  • 608 Views
  • 6 replies
  • 0 likes