Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...
Hi Folks What is the URL to access Roger's replay operators for deaf users? Thanks! *Added Labels*
You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...
Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...
Just wondering how the new ignite with flex channels is working? ***Edited Labels***
I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...
For the 2nd time in consecutive months Rogers has applied an additional Netflix charge on my bill that I never signed up for. I already have a Netflix account that I use Paypal to pay for. I already contacted Rogers about this issue and was inform...
I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...
Hello, Rogers community. Today I got my bill with extra charges mentioned in it about roaming charge for 1 day only. I was out of Canada for about 5 days and I did not make any calls or used any data still I got charged for roaming. When I asked c...
Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...
I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...
I guess this isn’t specific to apple but it is a pain. It seems now Rogers has changed the rules. Trying to upgrade an iPad to an existing number is a royal pain. You can no longer do it by talking to an agent by phone or by chat or by MyRogers, you ...
I have been with Rogers for over 12 years and one of the reasons I have remained is because you have a competitive feature - the whole called feature that most phone providers don’t have or have removed. As it stands Rogers is the only company that h...
Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...
Have Been Waiting For 3 Months Now On A Refund Since July, From A Service That Was Cancelled In June Hi, I've been waiting on a refund from you guys since the end of July. I cancelled my internet / cable services end of June and was mistakenly cha...
I canceled my account and a negative balance was not issued after 2 months. I called in and the billing lady (Neena?) wanted to confirm my date of birth. I gave her that and it was different than one on record (I might have given Rogers wrong DOB bac...
I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...
I have followed the steps to try to reschedule my appointment. I am always taken to 'Rogers Chat'. Nowhere is there a topic that says 'reschedule your appointment'. Please help! *Added Labels*
A Rogers customer for over 30 years. Pay over $400/month in services and looking for savings. Best price cut then can find after a 55 minute wait to talk to an agent is $9/mth. And the she tried to upsell me!! Customer retention queue was supposed to...
