Terrible service. Terrible customer service. Was told plan included US roaming. Started getting charged for using in the US. They record their calls yet denied we can’t. Always over charging on bills. DO NOT go with rogers. *** Edited title and lab...
I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...
I hope you can help me this issue. I requested the cancellation of my internet service on March 6th because I moved out of the country and can no longer use it after 24 months of use. Additionally, I followed all the required steps, including returni...
I got a new phone and a new plan with rogers yesterday and I found out my account got canceled because of fraud suspicion. I called the fraud department multiple times but they never pick up.Would it be possible to make a new account under my partner...
I canceled my account a few months ago as I have moved back to Australia but I keep getting billed. I paid the balance a few days ago as the email said would go to debt collector. Now today I have a bill for next month even though it says cancelled o...
I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...
I tried to pay online - as usual - and there was a message about it not going through. Now, what do I do? Try again? Is the system down? C'mon, Rogers...get your act together. *Added Labels*
I’ve been with Rogers for 17 years with no gaps or interruptions. Of course, I’ve had to fight it out with them often for all sorts of reasons, but the biggest insult to me is that after finally cancelling and moving my business to Bell, that is when...
Okay, here's my complicated situation:I saw an SMS about a promotion for a mobile plan switch from Fido to Rogers. I contacted a rep on online chat at Rogers about that on or about February 19, 2025.Although the agent knew that I had a Rogers account...
I placed an upgrade order on the 22nd. The new plan was immediately activated, but I don't see the order for the phone. My credit card was charged.In my account it's showing nothing and AI chat says no orders on pending ***Edited Labels***
I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...
I tried to cancel my internet service on March 18th and was told I would receive a confirmation email within 24–48 hours. However, I never received anything. I called again on March 23rd and was informed that the first agent hadn’t even initiated the...
Hi, without roam like home, can I still receive SMS while travelling? If so, $0.75 per message, right? thanks jonathan ***Edited Labels***
Hi there, March18th I ordered a new device online (Save and Return method) an it was supposed to come with a Device Return Kit, but I never got the kit. I'm supposed to return my S23 Ultra by April 6th, should I just return it in a store or am I gett...
When I signed on to Rogers, I spoke English to everyone. I naturally assumed that any documents would also be sent to me in English.I am getting everything in French. I assume that it is because I live in Quebec. I speak French quite well but reading...
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
Since Rogers is taking over Shaw they are charging double for everything their customer service has gotten worse.The Rogers and Shaw mobile hotspots internet around the city does not work but doesn't tell you till after you spend 5 minutes signing in...
Hey everyone,I just wanted to share my frustrating experience with Rogers and see if anyone else has had the same issue—or maybe even some advice on how to fix this.I recently moved back to the Netherlands and have been trying to cancel my Rogers pho...
Hi there, I had win back call me with a plan offer the other day, and I've been waiting on a call back for a week or two now. I called Rogers back and they said they would have the win back team reach out to me. 5 days later, still nothing. I wojld l...
Rogers called and offered me a deal in December 2024, and I explicitly asked the agent if this was a contracted promotion where the agent indicated it was not. Then, I tried cancelling my bundled services on February 12 where I was told there would b...
