Can't exchange channels

[webguymatt]

What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please?

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[RogersYasmine]

Hello @webguymatt ,

Thanks so much for your post and welcome to our community. 🙂

Can you please confirm which process/steps you've been following?  Just to clarify, the only way to manually change your Flex Channels is by logging into your MyRogers profile on Rogers.com. Here are the step-by-step instructions for your reference:

1. Sign in to MyRogers.
2. Under Residential, select Manage next to TV.
3. Select Exchange Flex Channels.
4. The Available Channel section shows the entire Flex Channel catalogue. Your current Flex Channels will have a checkmark at the top right corner of the channel tile.
5. Personalize your channel lineup by selecting the channels you want to add and remove. For example, if CNN is part of your Flex Channel catalogue, and you prefer it instead of CTV News, simply uncheck CTV News and select CNN instead. You can also click the info icon (i) to learn more about each channel.
   Note: Make sure you remove and add the same number of Flex Channels, or the exchange will be unsuccessful.
6. Once you’ve made your selections, select Exchange.
7. Once the success message appears you can start watching your new Flex Channels.

I hope this helps! If you still experience any difficulties or get some sort of error message during the process, please do let us know.

Kind regards,

RogersYasmine

[webguymatt]

Those exact steps. On step 2, "Manage" takes me to Rogers.com.

There is no way to get to the actual channel exchange page.

[Webb21]

I am also having a similar problem. I just recently upgraded my tv and internet package and I'm not get some of the channels I'm supposed to be getting. I called and talked to a tech and even did a screen share with him through the Blitzz Video app and all he kept telling me was I needed to exchange my flex channels. Problem is when I log on to Rogers.com on my PC or MyRogers on my cellphone there is no place where it even mentions flex channels.

On my way home from work I stopped in at a Rogers store for help and unfortunately the CSR was unable to help me directly but gave me a list and told me to call Rogers and give them the list of channels I chose as my flex channels. This doesn't seem right to me. She showed me on her screen that it shows I have 82 flex channels but it wouldn't allow her to manipulate or change any, but on my screen it doesn't show what hers did. How am I supposed to change my flex channels if I can't access them? I don't want to have to call and wait on hold every time I want to make a change! 

[RogersZia]

Hello @Webb21, we can certainly look into this for you. Please click here to send us a PM @CommunityHelps! 

RogersZia