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Forum Posts

Billing Issue and Poor Customer Service

I am writing to express my deep dissatisfaction with the recent experience I had with Rogers, specifically with your representative, Malika. Today, I contacted Rogers to address an overcharge on my bill and to discuss new mobile phone plans. What sho...

Charged for invalid text intl mms

I have an account with Rogers and I have two numbers with them. They charged me for texting two numbers from the US:558 198 ****558 199 ****Both numbers are invalid and the messages could’t be delivered because the numbers do not exist. I realized th...

Michelneto by I've been here awhile
  • 131 Views
  • 3 replies
  • 0 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 1970 Views
  • 12 replies
  • 2 likes

Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 6144 Views
  • 19 replies
  • 3 likes

Resolved! Retires discounts

Do retired employees get a discount? If so how long do they get it?       ***Added Labels***

Brucegbrown by I've been here awhile
  • 1580 Views
  • 6 replies
  • 0 likes

Resolved! Discount on our monthly bill

Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...

rgriffit by I'm here a lot
  • 224 Views
  • 6 replies
  • 0 likes

Hidden Early Cancellation Fee

I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...

superjay5 by I've been here awhile
  • 130 Views
  • 1 replies
  • 0 likes

Waiting on call for more than 4 hours now...

Biggest mistake of my life to be rogers customer , in future I'll make sure not getting any where near rogers even if i have to pay more , i am trying to reach rogers customer care for last 1 week and every time people putting me hold and kept me wai...

Resolved! Likewise Device Protection

I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...

Gsj by I've been around
  • 4520 Views
  • 9 replies
  • 2 likes

Cannot upgrade two phones on one account online.

We are trying to upgrade the two phones on our account.  We spoke to customer service today and, in order to have the $60 connection fee waived, it was recommended we upgrade online.  We mentioned that we were having difficulty doing this ourselves. ...

md1970 by I've been around
  • 79 Views
  • 1 replies
  • 0 likes

very senior blind parent

My dad is 88 and since recently blind. He just moved into a care facility where he has his own room. He is dependent on the Google Nest Audio speaker and I have all kinds of podcasts scheduled through Google Home. The problem is that the facility wif...

fryboss by I've been around
  • 123 Views
  • 3 replies
  • 0 likes

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I've been here awhile
  • 225 Views
  • 6 replies
  • 0 likes

Resolved! What is The Rogers Ambassador Team?

Hello Everyone,I Received a call today from a Rogers number. I am always skeptical receiving calls from any company now, so I often don’t answer but today I did by accident and then hung up. I thought it was a scam call. When I called the number back...

Nadzser by I've been here awhile
  • 1902 Views
  • 9 replies
  • 0 likes

Trying to Cancel Internet

I live in NUNAVUT and have been trying to cancel my home internet service since August of 2023. I left my residence in Toronto without returning my equipment. I understand there is a charge for this but after numerous times trying to cancel my servic...

gambo10 by I've been around
  • 93 Views
  • 1 replies
  • 0 likes

Roam like home

Do I have to call long distance back to Canada to call a friend when we are both in the Dominican Republic?   *Added Labels*

Fanhead51 by I've been here awhile
  • 69 Views
  • 1 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a reliable contributor
  • 1756 Views
  • 4 replies
  • 0 likes