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Resolved! Mizzpelled last name

Is there a way I can change the spelling of my lazt name? The sales person zpelled it with an O inztead of EAU and I really don't want to be stuck with that for the rest of the contract.   **Labels Updated**  

Abruneau620 by I've been here awhile
  • 102 Views
  • 2 replies
  • 0 likes

Terrible Service

Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...

Wheels78 by I've been around
  • 2739 Views
  • 5 replies
  • 8 likes

Unable to Reach Customer Service

I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...

stewartw by I've been around
  • 24632 Views
  • 15 replies
  • 1 likes

Suspension Fee

Hi, I'm planning to go on vacation and wanted to confirm the monthly suspension fee for my account. Unfortunately, I've received conflicting information after calling in four separate times. Two representatives told me it's $30 CAD per month, while t...

fb1999 by I've been around
  • 110 Views
  • 1 replies
  • 0 likes

Early Cancellation Fee

Hello, My name is Oumou and a previous customer of RogersI have moved to Kemptville closed to Ottawa. Rogers could not provide me service in the new place. That is why my contract was cancelled. I am disputing the early cancellation fees of $276.13 a...

Cancellation fees on a contract

As if rogers needs more money !  Recently they up'd the price for boxes,  which in itself  was ridiculous , but I am informed today that when you sign up for a new bundle ( in hopes of saving money)  you will e charged 15.00 per month if you cancel b...

return and save

I would like to upgrade my Samsung phones but don't want to use the "return and Save" option. "my last bill was almost $1000.00" is this possible? I can't live without a phone for 2 or 3 weeks plus Canada post is set to go on strike again so could be...

barbandit by I've been around
  • 125 Views
  • 1 replies
  • 0 likes

I can’t get through to Customer Service

Hi,I have been trying for 4 days to get through to account services to change things on my account. I keep getting a message saying I can do it through my Roger’s account, I tried that and I get the message that it can’t be completed and to contact R...

kevinh82 by I've been around
  • 119 Views
  • 1 replies
  • 0 likes

Roaming Charges Notification while in Niagara Falls Canada

  I  wish  to  make it clear  that  my  family and  I  were NOT  in the USA on May  17, 2025 when  we received  notification of  roaming  charges.  In fact  we were  in Niagara  Falls  at  the Butterfly  sanctuary  and  Botanic  Gardens  in that  are...

barnso by I've been around
  • 141 Views
  • 2 replies
  • 0 likes

Order charged but disappear in my account

I ordered a CPO iPhone on Feb 24 and Rogers charged me already for the phone, my account balance is a minus amount of -$1204.xx Rogers did not send me the phone and now my order disappeared and show me I have no order.  What is going on?  BTW, I trie...

apvmtan by I've been around
  • 170 Views
  • 2 replies
  • 0 likes

Resolved! Cancel Roam Like Home Service

Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.I am on wifi in USA and am not using any data service.I am using my mobile phone in flight mode in USA hotel, and suddenly received email fro...

RN00000 by I've been around
  • 126 Views
  • 1 replies
  • 0 likes

Winback offer credit finally received.

Today I spoke to Nancy who finally resolved my 4 month issue with mobile phone bill.When I purchased the phone on Winback offer which promised a credit of $200 credit,the credit never arrived and I have been chasing it for months.NANCY is a doer.The ...

Sal77 by I've been here awhile
  • 378 Views
  • 3 replies
  • 1 likes

Back office takes forever to fix my contract

Hi,    I have an issue with one of my device, S22 Ultra CPO financing with Rogers. I'm supposed to have the 0% financing with the device and the customer care who helps me to get the phone assured that on April 19, 2025. However, a couple of days lat...

lehuutai130 by I've been here awhile
  • 188 Views
  • 3 replies
  • 0 likes

Frustated

In back September i paid whole amount for my account and cell phone, but after some months Metcredit called and send mail regarding owing the amount towards rogers. I had to talk 4 times again and again with customer service associate to solve the is...

Samsung Galaxy s22 Ultra

I ordered a burgundy Samsung Galaxy s22 Ultra over a month ago. I got the order confirmation email but can't find my order anyway. I'm not sure if it actually got ordered or not. Is it on back order?   **Labels Updated**    

ACP31 by I've been around
  • 130 Views
  • 1 replies
  • 0 likes

Never recieved my promised 200$ credit

Hello, during black friday i recieved a call from winback because i had recently switched from fido to bell. I accepted their offer and they promised me a 200$ credit balance. However we are in may and i still haven’t reviewed my credit. I have calle...

Mamz19 by I've been here awhile
  • 203 Views
  • 2 replies
  • 1 likes

Internet/return box

Hello  I am trying to get a waybill number to return unopen Xfinity internet!  It's is impossible to get a hold of some to do us thing.  If I am going through all this to return the box what happens if I have a internet problem.  Rogers make bell loo...

Return Kit

I have upgraded my 2 device from rogers store and received my 2 new devices, but not received returned kit.  When should I expect my return kit?       ***Edited Labels***

Charged for installation that was supposed to be waved.

I signed up for a new package, and on my Critical Information Summary, it shows that I'm not supposed to be charged the $149 for Express Setup and Pro Install Add-on. Of course my bill is more than double because I was charged for it. I tried the cha...

warped77 by I plan to stick around
  • 161 Views
  • 1 replies
  • 0 likes