Resolved! Mizzpelled last name
Is there a way I can change the spelling of my lazt name? The sales person zpelled it with an O inztead of EAU and I really don't want to be stuck with that for the rest of the contract. **Labels Updated**
Account Support
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Rogers Community Forums
- Forums
- Account, MyRogers & Apps Support
- Account Support
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe to RSS Feed
- Threaded format
- Linear Format
- Sort by Topic Start Date
Forum Posts
Terrible Service
Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...
Unable to Reach Customer Service
I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...
Suspension Fee
Hi, I'm planning to go on vacation and wanted to confirm the monthly suspension fee for my account. Unfortunately, I've received conflicting information after calling in four separate times. Two representatives told me it's $30 CAD per month, while t...
Early Cancellation Fee
Hello, My name is Oumou and a previous customer of RogersI have moved to Kemptville closed to Ottawa. Rogers could not provide me service in the new place. That is why my contract was cancelled. I am disputing the early cancellation fees of $276.13 a...
Cancellation fees on a contract
As if rogers needs more money ! Recently they up'd the price for boxes, which in itself was ridiculous , but I am informed today that when you sign up for a new bundle ( in hopes of saving money) you will e charged 15.00 per month if you cancel b...
return and save
I would like to upgrade my Samsung phones but don't want to use the "return and Save" option. "my last bill was almost $1000.00" is this possible? I can't live without a phone for 2 or 3 weeks plus Canada post is set to go on strike again so could be...
I can’t get through to Customer Service
Hi,I have been trying for 4 days to get through to account services to change things on my account. I keep getting a message saying I can do it through my Roger’s account, I tried that and I get the message that it can’t be completed and to contact R...
Roaming Charges Notification while in Niagara Falls Canada
I wish to make it clear that my family and I were NOT in the USA on May 17, 2025 when we received notification of roaming charges. In fact we were in Niagara Falls at the Butterfly sanctuary and Botanic Gardens in that are...
Order charged but disappear in my account
I ordered a CPO iPhone on Feb 24 and Rogers charged me already for the phone, my account balance is a minus amount of -$1204.xx Rogers did not send me the phone and now my order disappeared and show me I have no order. What is going on? BTW, I trie...
Resolved! Cancel Roam Like Home Service
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.I am on wifi in USA and am not using any data service.I am using my mobile phone in flight mode in USA hotel, and suddenly received email fro...
Winback offer credit finally received.
Today I spoke to Nancy who finally resolved my 4 month issue with mobile phone bill.When I purchased the phone on Winback offer which promised a credit of $200 credit,the credit never arrived and I have been chasing it for months.NANCY is a doer.The ...
Back office takes forever to fix my contract
Hi, I have an issue with one of my device, S22 Ultra CPO financing with Rogers. I'm supposed to have the 0% financing with the device and the customer care who helps me to get the phone assured that on April 19, 2025. However, a couple of days lat...
Frustated
In back September i paid whole amount for my account and cell phone, but after some months Metcredit called and send mail regarding owing the amount towards rogers. I had to talk 4 times again and again with customer service associate to solve the is...
Samsung Galaxy s22 Ultra
I ordered a burgundy Samsung Galaxy s22 Ultra over a month ago. I got the order confirmation email but can't find my order anyway. I'm not sure if it actually got ordered or not. Is it on back order? **Labels Updated**
Never recieved my promised 200$ credit
Hello, during black friday i recieved a call from winback because i had recently switched from fido to bell. I accepted their offer and they promised me a 200$ credit balance. However we are in may and i still haven’t reviewed my credit. I have calle...
Customer service rep hung up on me
Hi, wondering if anyonr knows how I can escalate a concern regarding poor experience. Is there an email address for the ombudsmanTIA. *Added Labels*
Internet/return box
Hello I am trying to get a waybill number to return unopen Xfinity internet! It's is impossible to get a hold of some to do us thing. If I am going through all this to return the box what happens if I have a internet problem. Rogers make bell loo...
Return Kit
I have upgraded my 2 device from rogers store and received my 2 new devices, but not received returned kit. When should I expect my return kit? ***Edited Labels***
Charged for installation that was supposed to be waved.
I signed up for a new package, and on my Critical Information Summary, it shows that I'm not supposed to be charged the $149 for Express Setup and Pro Install Add-on. Of course my bill is more than double because I was charged for it. I tried the cha...
New solutions
