I recently encountered a disheartening experience with Rogers while availing of their RPP (Rogers Preferred Program) discounts as a Walmart associate. This ordeal not only revealed a significant knowledge gap among their in-store solutions agents but...
I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...
Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...
I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...
You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...
Hello I am travelling to Mexico and wonder if I will be charged for incoming text messages, I won't be sending any. I have roam like home on my plan, but don't want to use it. but would like to be able to use imessage. Thanks ***EDITED LABELS*...
Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...
So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...
I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that so...
Hi there, how do I access bills from more than 18 months ago? Thanks! **Labels Added**
It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up.When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message ...
I was in store at brantford on the 24th November and I waited in line for almost 2hrs then I left.I am on the phone with CS right now and I have been on hold for 1hr 33mins plus.I went in store at missisauga after waiting in line for almost 1hr I was...
I don’t think they care. 2 hours on hold still no answer. Live chat waiting for 90 minutes. How is it possible for a company this size? Thinking of switching back to Bell ***Edited Labels***
Our current Ignite TV bundle expires today. Last night [Sept. 19] I called Rogers to try and get a new package that wasn't going to cost me the outrageous prices they were offering. I am not exaggerating when I tell you that I spent a total of 3 ho...
2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers. Tried online, just before finalizing, the upfront always disappeared. Sho...
Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...
