I bought an iPhone 14 Pro 256 GB while I was onboard for the Infinite Plan. Got it from the store in New West, where the sales person gave me a FREE sim to share data if I have another device. Now I received an absurd bill of 191.62 dollars after I p...
I have 2 internet but I need to change only the address. Biiills come to xx john best *Added Labels*
Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...
I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023. Canada POST tracking shows that package has been delivered on February 14...
Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...
I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
Rogers advertises Crave TV with Starz for $23.95. However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95. Is the first option no longe...
Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...
I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...
I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months! This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...
Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...
Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line. Today I've been over 3 hours on hold waiting for assistance. ...
I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...
Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied Thanks ***Edited Labels***
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...
Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal. When the "preview" of the bill arrived - EVERYTHING WAS WRONG. The total amount charged, no watch data included, etc. ...
I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...
I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...
