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MISLEADED- Taxes and Setup Fee

I bought an iPhone 14 Pro 256 GB while I was onboard for the Infinite Plan. Got it from the store in New West, where the sales person gave me a FREE sim to share data if I have another device. Now I received an absurd bill of 191.62 dollars after I p...

Resolved! Change Billing Address

I have 2 internet but I need to change only the address. Biiills come to xx john best   *Added Labels*

Mary69 by I've Been Here Awhile
  • 75 Views
  • 1 replies
  • 0 likes

Get ready for a rate increase

Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...

demondog12 by I've Been Around
  • 2353 Views
  • 9 replies
  • 0 likes

Returned Rogers's Equipment But...

I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023.  Canada POST tracking shows that package has been delivered on February 14...

Joke09 by I've Been Around
  • 145 Views
  • 2 replies
  • 0 likes

Resolved! Change my Name on the Account

Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...

Moving Rogers Internet LONG hold times

I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...

d_ryksen by I've Been Here Awhile
  • 103 Views
  • 3 replies
  • 0 likes

Resolved! Long Wait Time

Rogers cant lose any customers if they just never answer the phone!  This company hasnt just gone downhill, its fallen off the cliff.  3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...

Unhappy69 by I've Been Around
  • 541 Views
  • 17 replies
  • 5 likes

Resolved! Subscribe to CraveTV with Starz

Rogers advertises Crave TV with Starz for $23.95.  However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95.  Is the first option no longe...

jjjjy7 by I'm a Reliable Contributor
  • 84 Views
  • 1 replies
  • 0 likes

Winback

Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...

TR81 by I'm Here A Lot
  • 74 Views
  • 1 replies
  • 0 likes

Upfront Edge Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've Been Around
  • 531 Views
  • 7 replies
  • 0 likes

Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Resolved! Customer service call back DOES NOT WORK

Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...

cfillion1 by I Plan to Stick Around
  • 1219 Views
  • 7 replies
  • 0 likes

Charged for a returned item

Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line.  Today  I've been over 3 hours on hold waiting for assistance. ...

Unreasonable wait times

I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...

RRMA by I've Been Around
  • 573 Views
  • 9 replies
  • 5 likes

Resolved! Employees discount

Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied   Thanks        ***Edited Labels***

inaammohd by I've Been Around
  • 96 Views
  • 1 replies
  • 0 likes

No Joy for Legacy Customers

For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...

foodtech46 by I Plan to Stick Around
  • 602 Views
  • 15 replies
  • 4 likes

Rogers Win Back- Complete Scam and Total Waste

Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal. When the "preview" of the bill arrived - EVERYTHING WAS WRONG.  The total amount charged, no watch data included, etc. ...

VCorrigan by I've Been Around
  • 67 Views
  • 1 replies
  • 0 likes

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've Been Around
  • 564 Views
  • 3 replies
  • 0 likes

Customer retention

I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...

HeftySpud by I've Been Around
  • 105 Views
  • 1 replies
  • 0 likes