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What the terrible service!

When you make a phone call to their service representatives, they never resolve problems and just pass the responsibility from one department to another. I called them at least five times about a cancellation for which Rogers wrongly billed me for a ...

tabaco by I've been around
  • 70 Views
  • 0 replies
  • 0 likes

Is this company legit insane!?!

Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...

eli4700 by I've been here awhile
  • 197 Views
  • 1 replies
  • 0 likes

Impact on monthly service plan from early upgrade ??

I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early.   I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...

Rog11 by I've been around
  • 122 Views
  • 1 replies
  • 0 likes

Win Back Offer/Ambassador Team

Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...

Bahaa by I've been here awhile
  • 1034 Views
  • 3 replies
  • 2 likes

Called Rogers, Changed Plan With Out Confirming Details

Called Rogers To Change My Plan, I Require The Lowest Plan Available With Data Only For Minimal Work Things, I Asked If Talk N Text Would Work With My Loyaty Gigs (10gb) They Didn't Confirm Or Deny And Changed My Plan, I Talked With A Local Represent...

C12 by I've been here awhile
  • 133 Views
  • 1 replies
  • 0 likes

Hole left in Road

 How would I get the  Synergy workers to come back to fix the hole they left in the road in front of our home.  It is getting deeper with all the truck traffic.  All the other square holes they made on our road and surrounding area were filled before...

Bryan65 by I've been around
  • 118 Views
  • 1 replies
  • 0 likes

outstanding bill

I always used to pay with my visa card but this time paid through with online banking and shocked Rogers sent next bill including outstanding bill for June with penalty. I called bank immediately and they confirmed to send invoice as payment evidence...

Coolman1344 by I've been here awhile
  • 220 Views
  • 4 replies
  • 0 likes

Trying to return equipment

Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck.   **Labels Added**

RB34 by I'm here a lot
  • 1020 Views
  • 5 replies
  • 0 likes

Penalty for accepting a personalized offer?

Recently I received a personalized offer on MyRogers.  The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV.  I have 14 Months remaining on my last offer and current plan.   The new plan looked like a good fit, and the pric...

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 1196 Views
  • 8 replies
  • 1 likes

Sold Me the Wrong Plan

I visited shop at new Westminster. The person name is gagan. He sold me wrong plan. He told me about 40 dollar plan but he sold me 85 per month. He did fraud with me.       ***Edited Labels***

Equipment Return

I moved away. Canceled MyRogers cable and returned my ignite box through Canada PostRogers emailed me last night saying I still need to return one box. But I returned all three boxes I had. I have no idea what your problem is, but you need to figure ...

PNathan by I've been around
  • 174 Views
  • 1 replies
  • 0 likes

Rogers is forcing a contract on me I don’t want

Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...

Misleading promtional offers

We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term.   Amazingly, t...

ohmes by I've been around
  • 233 Views
  • 3 replies
  • 0 likes

Worst customer service I have ever dealth with.

I moved 3 months ago, cancelling my internet but keeping my phone.  A month later I started receiving emails from roger telling me I owed them 100's of dollars.  When I called them they asked me to confirm my birth date then told me I was telling the...

I need a call back from winback

Winback contacted me with an offer, they were supposed to call back the next day…contacted customer service but they cannot honour it…can I get a number to call?   *Added Labels*

LeAn79 by I've been around
  • 156 Views
  • 1 replies
  • 0 likes

Customer Service

Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...

M72 by I've been here awhile
  • 229 Views
  • 2 replies
  • 0 likes

phn theft

last week in the bus the to native thefted my phone from me i did police report but i didn’t get any results now i just want to know about my phn on finance and now but i need to do pay or is there any other solutions       ***Added Labels***