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Forum Posts

No more 12 month promos?

I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...

Customer Service Nightmare

I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...

pollyana by I've Been Here Awhile
  • 246 Views
  • 2 replies
  • 0 likes

Resolved! Health card not accepted as ID

Why are some Rogers stores still in lockdown, and not accepting health cards as IDs?? I had to wait behind a locked door today waiting for service, and when they finally responded they told me health card wasn't accepted. All other places including C...

James_58 by I Plan to Stick Around
  • 502 Views
  • 16 replies
  • 0 likes

Stack TV

Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com. The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning. Howev...

-G- by Resident Expert
  • 302 Views
  • 1 replies
  • 0 likes

Can my promo be extended due to a temporary suspension?

I am out of the country for 4months and not using the internet for that period. Can my account be frozen for that period and extend the current plan for 4 months? For example, I will be out of the country on April 05 and return on July 05 of 2022. an...

Ignite 1Gig for 59.99

Beware of Rogers so called special offers from email blasts. I was offered to switch to Ignite 1Gig with Smart Stream for 59.99 a month for 1 year along with Disney+ . So I switched only to find out that it's not 1Gig its 150 and no sir that package ...

jimonator45 by I've Been Here Awhile
  • 110 Views
  • 1 replies
  • 0 likes

Are there no plans with 10gig data or less?

I've been looking to see if I can make my bill lower and changing my plan. (My phone has been 'paid off') but when I go to plans...the lowest is $85,- with 25gb + 15 bonus gb! I don't use that much. I know Canada has one of the most expensive data ch...

Nat by I've Been Around
  • 119 Views
  • 1 replies
  • 0 likes

Separate Internet Service for Tenant

I am renting my attic to a potential tenant I want to get installed a separate internet line( than the one I already have in my house) for the tenant that the tenant pays for.How do I do this and how much does it cost? **Labels Added**

Boomer57 by I've Been Around
  • 83 Views
  • 1 replies
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Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping. Pay $57 a month more for less services. So tempting..how did i get so lucky?? *** Edited Labels ***

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rgabows by I've Been Here Awhile
  • 117 Views
  • 1 replies
  • 1 likes

Resolved! Home Internet Overage Charges with No Usage Alerts

This is the second time it's happened to me so I wanted to throw it out here: My March bill contained an overage charge because I apparently went 22GB over my limit. Fine, I rarely go over my limit but it's possible I did in that timeframe, so I paid...

SPLB by I've Been Here Awhile
  • 210 Views
  • 1 replies
  • 0 likes

Resolved! Pay Per Use Rates for U.S

can somebody tell me where I can find the 'pay per use' rates while traveling in the US? I'm a Michigan/Ontario truckdriver and I want to ditch my roam like home.... $10/day is getting rediculous! **Labels Added**

tremelman by I've Been Here Awhile
  • 237 Views
  • 3 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I'm Here A Lot
  • 282 Views
  • 1 replies
  • 0 likes

Changing Phone Number Thru MyRogers

If I change my phone number through MyRogers, is it FREE OF CHARGE even if they have the same area code? FOR EXAMPLE, Toronto to Toronto , 647xxxxxxx to 647xxxxxxx or 647xxxxxxx to 416xxxxxxx *Added Labels*

Greg2021 by I've Been Here Awhile
  • 229 Views
  • 2 replies
  • 0 likes

Customer Loyalty

I have 3 lines wich I have been paying top dollar for the past 12 years always upgrading to the newest and flagship devices. My last experience has seen me spend about 20hrs total with buyers remorse on 5 different occasions to resolve a Billing issu...

A free tablet which is not free and illegal charges

I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...

Old Rogers account on my credit report

Hello,I have been trying to get assistance regarding a Rogers account that is showing on my credit report. I have called numerous times and have spent countless hours trying to get help by calling customer service and I get disconnected EVERY time, p...

asr1 by I'm Here A Lot
  • 241 Views
  • 5 replies
  • 0 likes