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Forum Posts

Trade in iPhone 12 and got $0

I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...

Kaz4 by I've been around
  • 50 Views
  • 0 replies
  • 0 likes

SMS - Unable to receive verification codes

Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...

Siren by I'm here a lot
  • 285 Views
  • 8 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 2113 Views
  • 11 replies
  • 0 likes

Ripped off by Rogers and collection company

You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...

jworacing by I've been here awhile
  • 58 Views
  • 0 replies
  • 0 likes

Travelling to Mexico - incoming text messages

Hello   I am travelling to Mexico and wonder if I will be charged for incoming text messages, I won't be sending any.  I have roam like home on my plan, but don't want to use it. but would like to be able to use imessage.   Thanks   ***EDITED LABELS*...

lewiltsh by I've been around
  • 82 Views
  • 1 replies
  • 0 likes

Finding out when my contract ends

Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...

Dire by I plan to stick around
  • 35 Views
  • 0 replies
  • 0 likes

Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Anastasiya by I've been around
  • 2508 Views
  • 15 replies
  • 5 likes

Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've been here awhile
  • 925 Views
  • 7 replies
  • 0 likes

Discrimination on Family Status

I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...

Emilyk35 by I've been here awhile
  • 88 Views
  • 2 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 96 Views
  • 2 replies
  • 0 likes

What you have to do to actually get a phone from Rogers ?

What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...

RW2023 by I've been here awhile
  • 95 Views
  • 3 replies
  • 0 likes

Cancel Roam Like Home

Can anyone help me here?   I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.   My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00.   There must be a simple way to prevent that so...

dbmurdoch by I've been around
  • 1920 Views
  • 4 replies
  • 0 likes

Resolved! Hours of Operation for the Billing and Payment Department

It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up.When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message ...

falcios by I'm an enthusiast
  • 71 Views
  • 1 replies
  • 0 likes

Highly Unreasonable Wait Times in Store and Over the Phone

I was in store at brantford on the 24th November and I waited in line for almost 2hrs then I left.I am on the phone with CS right now and I have been on hold for 1hr 33mins plus.I went in store at missisauga after waiting in line for almost 1hr I was...

Dipo1 by I've been around
  • 109 Views
  • 1 replies
  • 0 likes

Worst Customer Service on the Planet

I don’t think they care. 2 hours on hold still no answer. Live chat waiting for 90 minutes. How is it possible for a company this size? Thinking of switching back to Bell     ***Edited Labels***

Gio5 by I've been around
  • 67 Views
  • 1 replies
  • 0 likes

Terrible Customer Service and Long Wait Times

Our current Ignite TV bundle expires today.  Last night [Sept. 19] I called Rogers to try and get a new package that wasn't going to cost me the outrageous prices they were offering.  I am not exaggerating when I tell you that I spent a total of 3 ho...

Jmack17 by I've been here awhile
  • 437 Views
  • 2 replies
  • 0 likes

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 116 Views
  • 2 replies
  • 0 likes

Help in Cancelling Services

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...

asdfsad by I've been around
  • 121 Views
  • 2 replies
  • 0 likes