Resolved! Roaming not working
Travelling to the USA. unable to get roaming to work. When trying to manually select a network, they all say ( forbidden).Ideas?Thanks *Added Labels*
Forum Posts
Again errors
After I lodges a major compliant I was called by a manager , Milia, taught all issues were fixed? Called to day to make sure all was OK and guess what????? Still errors on my new plans !!!!! Had to waste 45+ minutes to get it fixed which I have to wa...
Rogers prices are wild!
I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...
Resolved! Billing Issue
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
Unsatisfied customer
Updated internet speed. Had to update package which was fine. Told the tv channels WOOD NOT CHANGE as I have 10 flex channels. Update happened and lost channels and addon package. Added the addon package but was not able to change flex channels. So d...
I’m being overcharged by the autopay
I got overcharged in around $200 dollars in November 2024 and December 2024. For some unknown reason, Rogers system double charged my credit card and I want my money back! I’m also being charged twice in a month, which was not what I agreed with in t...
Fraud from Rogers store Worthington Brampton
Hi I recently buy I phone 16 from Roggers’s store worthington Brampton on Boxing Day sale.The representative offer me $35 plan with $28 per month for phone for 24 months and also buy protection plane of 19$ with first 2 months free . He also charged ...
Third party store refusing to accept device return
I got a new line with Roger with phone, looking to cancel it due to multiple reasons; but the third party store is refusing to accept phone, phone was not used just open box at store only? Please suggest what to do **Label Updated**
Save & Return deadline
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Resolved! Account Service Price Hike
Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service. ***ADDED LABELS***
charged for unknown us text messages
Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...
Billing is Still Wrong
I am getting very frustrating now. I am not sure this will help. I upgraded my phone to iPhone 16 as per the Black Friday sale. The customer service guy deleted my preferred program discount by mistake. I finally reached another lady and helped to ad...
Resolved! Wrong number changed on the Rogers app
I just tried to change my spare number on the rogers app. But it changed my primary number on the account. I was definitely on the right number that needed changing. I also have a screenshot of every page. I then tried to do it again and my primary n...
RPP ENROLMENT FEE
I was told that a 70$ Enrolment fee will be waived off for the RPP plan and I was told its only for existing customers and not for new customers? I am a new customer to Rogers and still was charged that fee. Any idea who to reach out to *Added Labe...
Roam like home charges
I am out of Canada I see $135 in my recent bill for roam like home which I never activated, may be it is active by default in my plan which I was not aware of. Want full credit of these charges as I never used my phone while in roaming. **Labels Up...
Resolved! My Experience With Likewize
I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...
Resolved! how to adjust cellphone settings for using 5 free roam like home days
I want to use my 5 free roam like home days during international travel . I do not know how to adjust cellphone setting. Should I turn "data roaming" ON or OFF, "Mobile data" ON or OFF, and "flight mode" ON or OFF ? Thanks for in advance ...
this company has posted on my credit score 6 days after i opened an account and ruined my credit score
got the account on dec 1 .... my first bill was due dec 24th ,, paid on dec 16th ,, and they decide to post on my credit score on on dec 6th that i owe the full amount of the first bill and i havcnt paid anything ruining my credit score !!!!!! af...
Winback offer
Hello,I received a winback offer after leaving Rogers and called customer service in the hope of taking the offer. I was told by customer service that there was no note made of any offer presented by winback. I don't know what I can do now because cu...
Terrible Customer Loyalty
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
