Rogers refuses my overpayment
Rogers refuses my overpayment *** Edited Labels ***
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Forum Posts
Resolved! Bango.com/Google charges on my Rogers Bill
Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...
Resolved! (-) Billing Amount
If your current bill is: -$XX. Does the (-) denote a credit on the account? I retty sure it must as I constantly end up overpaying throug bank. ***Edited Labels***
Roaming Options While Travelling in the U.S
Travelling to Florida for 8 weeks. Just wondering what is the best option to take for using cell phone other than Roam like home as it looks very expensive to do when you have two phones. Is Canada-US wide text and data plan a good option? any other...
Resolved! MMS DETAILED USAGE
Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that *** Edited Labels ***
Roam Like Home when calling US
Does anyone know if the daily Roam Like Home international rate includes calling the US from abroad or does it only include calls to Canada? Thanks. ***ADDED LABELS***
Resolved! Paying my financing balance after cancelling my account
I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...
Resolved! Tablet Offered As Voice & Data Line Only To Be Cancelled Automatically
I had a Tablet line that was offered to me with voice and data it clearly set up as a phone on MyRogers account And was working for the past four months. Rogers decided to turn it off stating that Customerservice should have never given this to me. I...
Resolved! Returned Equipment
I have returned the equipment but I still received the email asking me to return it. I am so confused. ***Edited Labels***
Why am I receiving an email with a return label when I returned my device a month ago already?
I have ended my service in December and sent my device using Rogers Label on 9th December. Today I got an email with a returned label also indicating if I don’t return my device I will need to pay a fee. Why is this happening? I moved overseas alread...
Installation fee for Rogers Ignite
Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ? Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...
Long wait for online and telephone line support for over an hour.
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
Upfront Edge return
Hello,I have returned my upfront edge device and I have return code and way bill number. I would like to know how can I see when will I get refund coz my account is already charged for upfront edge device fees. Please let me know. *Added Labels*
Customer Service
I have had many problems with ignite, 2 weeks ago I spent 2 hrs on phone with the tv blacking out & turning off by itself, finally decided to send me a new black box that of course never came &that’s been about 2 weeks This week I have a problem with...
How to access Disney+
I signed up for the free six months of Disney+ with Rogers. I already had Disney+ so paused my existing subscription. Now I can’t figure out to access it through Rogers. How does that work? *Added Labels*
Billing Issues
Hi, I was offered a BYOD plan from Rogers with great incentives. I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...
Still getting billed 4 months after I cancelled my services
I cancelled my services in august. Sent all my equipment back and it was received. I was charged for services in September, October and November. I have called several times and was told to wait another week each time for the account to be reconciled...
Rogers WinBack Offer - Accepted But no plan or phones received.
I was contacted by Rogers winback team that offered me a great plan and I accepted the offer and decided to port two lines over to Rogers. I have been provided the Rogers account number by them. They called me again 2 weeks later saying that they did...
Re: Rogers WinBack Offer - Plan changed after
I was contacted by Rogers winback team on Dec 26, 2022 that offered me a great plan. I was with Fido and moved to Bell on Dec 24,2022. After getting to know the rogers winback deal I accepted the offer and decided to add a second line as well to my a...
6 hours to correct their mistake plus more delays
I ordered a phone for my son. They put most of my address on the shipping but forgot an “East” on the street. There is no house at the same address but with West and my address with my account with Rogers has the East included. We waited for a week a...
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