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Customer Service

Why are some of your customer service personnel so unhelpful? It’s almost like they are reading from a script and unable to reason/think independently? Pam; Shohaib as examples - both male support (for clarification).Why are we not able to connect to...

Adebaba1 by I plan to stick around
  • 242 Views
  • 3 replies
  • 1 likes

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 447 Views
  • 4 replies
  • 1 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
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  • 2 replies
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Resolved! Triton Global - Third Party Charges

I just had to pay 90$ extra on my September bill for two calls billed by a company called Triton Global for third party calls. I did not make these calls. I feel I have been victimized by both Triton Global and Rogers. I was basically called a liar b...

Resolved! How to stop getting a text message for every voicemail?

Right now if someone calls me and it goes to voicemail I get 3 redundant notifications: 1. Missed call from the phone (this isn't Rogers fault and it makes sense)2. A voicemail indication that is coming from Rogers network (also fine)3. A text messag...

automaton by I plan to stick around
  • 2651 Views
  • 6 replies
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Rogers Account Support not helpful

We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...

kevins1 by I've been here awhile
  • 678 Views
  • 6 replies
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Account hacked

Thursday November 9 I received email from Rogers about a new IPhone upgrade which apparently I did in store in Mississauga. Called Rogers immediately to inform about the scam. On Friday November 10 I noticed that a new phone line was opened on my acc...

Value Pak w/Vvmail+ for iPhone

Hello,I have this on my iPhone line and have had it for … ever??? lol in all seriousness I think I’ve had that same Value “Pak” since my iPhone 3GS I got in 2009.What I want to know is what exactly is this. The only thing I do know is that part of th...

gnuneg by I've been here awhile
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Rogers Premium Device Protection with AppleCare+

Hey all,So I am interested in getting Rogers Device Protection. My phone is an iPhone 15 Pro Max. I already have AppleCare+ month-to-month on my phone and activated that right when I bought it.So how does Rogers Premium Device Protection work when yo...

gnuneg by I've been here awhile
  • 139 Views
  • 1 replies
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Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 3771 Views
  • 12 replies
  • 1 likes

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 634 Views
  • 7 replies
  • 2 likes

Customer Service - Live Chat - Feedback

Rogers plays games when it comes to canceling packages that we never ordered.  They drop live chat connections, conveniently transfer and intentionally drop calls.  This is the typical game they play when it comes to cancelling or getting money back ...

Screenshot 2023-09-10 163923.jpg Screenshot 2023-09-10 163939.jpg
Hondroid by I plan to stick around
  • 593 Views
  • 7 replies
  • 1 likes

Charges for Returned Equipment

i am constantly being harassed by Rogers and your third-party company to return the equipment. i have already returned it long back. canada post says delivered.  what do i do ??   **Labels Added**    

charged for unknown us text messages

Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...

Resolved! Accessing Old Account Statements after Switching to Ignite TV.

Hi, I recently upgraded and here's what happened for me. I was sent a new Ignite Wifi Gateway modem (I initially had the Hitron CODA modem). I installed the new modem and it worked right away. I also had a Ignite Set Top box which I haven't set up ye...

will660 by I've been around
  • 565 Views
  • 4 replies
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Shoutout to Adrian

Shoutout to the customer service rep Adrian who helped me out on Monday, Nov 6th, around 4ish pm over the phone to help setup a new account and to request a shipment of new SIMs under my account. He was so patient with me and did not rush the setup a...

RajKvir by I've been around
  • 107 Views
  • 1 replies
  • 1 likes

Billing Error

I changed my plan last month and got the new iphone along with an apple watch. My bill was issued a few days ago and there were many errors on it and I can't get any help from the phone support. This is what I was afraid of even though they assured m...

ferasbulbul by I've been here awhile
  • 110 Views
  • 1 replies
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Customer Retention

Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...

Screeech99 by I've been here awhile
  • 222 Views
  • 2 replies
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Upfront Edge Billing issue

I bought a new phone and send my old one back to then the tried to charge me 400 dollars because apparently the SIM card tray wasent with my old phone i sent back. Not sure why it wouldn’t have been but it was a month long battle and then I get a ema...

Hulk50 by I've been here awhile
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  • 1 replies
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Does the Rogers Webpage Chat Actually Function?

I am trying to access an agent with the Chatbot on the home page. I have no idea if being transferred works, as I have had no progress. Is there a browser where this works? or did it get deactivated?   Thanks   **Labels Added**

OGSt5909 by I've been here awhile
  • 279 Views
  • 6 replies
  • 0 likes