Your Multi-factor Authentication (MFA) system is a pain-in-the-??? ..... I don't want it and don't need it - and don't tell me I can turn it off because your web site will not let me turn it off.......... if you insist we use this waste of time I wil...
I was told that a 70$ Enrolment fee will be waived off for the RPP plan and I was told its only for existing customers and not for new customers? I am a new customer to Rogers and still was charged that fee. Any idea who to reach out to *Added Labe...
I am out of Canada I see $135 in my recent bill for roam like home which I never activated, may be it is active by default in my plan which I was not aware of. Want full credit of these charges as I never used my phone while in roaming. **Labels Up...
I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...
I want to use my 5 free roam like home days during international travel . I do not know how to adjust cellphone setting. Should I turn "data roaming" ON or OFF, "Mobile data" ON or OFF, and "flight mode" ON or OFF ? Thanks for in advance ...
With some of the news about scammer impersonating account holders, is it possible to set a verification password or pin that must be provided before there are any changes. For example issuing a replacement SIM, changing mailing address, etc?I assume ...
got the account on dec 1 .... my first bill was due dec 24th ,, paid on dec 16th ,, and they decide to post on my credit score on on dec 6th that i owe the full amount of the first bill and i havcnt paid anything ruining my credit score !!!!!! af...
Hello,I received a winback offer after leaving Rogers and called customer service in the hope of taking the offer. I was told by customer service that there was no note made of any offer presented by winback. I don't know what I can do now because cu...
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
I've been calling customer service for a week and the system just hands up on me. This isn't customer service. I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait wil...
How can I swap phone numbers between 2 plans? ***ADDED LABELS***
I am escalating issues to Rogers' President's Office. I got Wi-Fi at the end of April, and the agent(Ria) who helped me set up the appointment for the Wi-Fi connection said that the connection fee and service fee would be waived, and that I wouldn't ...
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
I may be known as "The Cat Lady" by my friends BUT - I am not an "IDIOT". On November 1 this year, I happened to be in the city and came upon a Rogers store; thought I'd take a chance and see if I could get a new screen for my cell phone from them ...
I had some billing issues with my home internet service, so I decided to reach out to Rogers’ online chat support. After waiting a few minutes, I was connected to an agent named Harsha. That’s when things started to go downhill.I explained my situati...
I am traveling in bangladesh, south Asia.I have the infinite plan with unlimited NA plan.If I get sms for otp verification and don't reply to anything and disable my data will I get charged for roaming ***Edited Labels***
hi guys, I left Rogers for another carrier and not liking the customer service and reception and am open to a call or other online discussion with winback team from Rogers. I understand sometimes they call clients that leave - anyway to just tell t...
My wife and I were attempting to upgrade both lines on our account to a new phone and new plan. Mine went through with no issues. Her line had some missing discounts that we were promised. The rep cancelled the upgrade order that they processed and a...
I just got my rogers bill today for $442 instead of $58.When I called Rogers to check the reason behind it then they told me that I have overused 212 minutes for international calls.After counting all the minutes in my call history that I used, it wa...
As a loyal customer of Rogers, I am totally fed up with the poor service and communication in the upgrade of our 4 family phones. 1. When upgrading 4 devices, the Rogers agent/system put all of our four upgrades under ONE name (my daughter Chris...
