Rogers refuses my overpayment
Rogers refuses my overpayment *** Edited Labels ***
Rogers refuses my overpayment *** Edited Labels ***
Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...
If your current bill is: -$XX. Does the (-) denote a credit on the account? I retty sure it must as I constantly end up overpaying throug bank. ***Edited Labels***
Travelling to Florida for 8 weeks. Just wondering what is the best option to take for using cell phone other than Roam like home as it looks very expensive to do when you have two phones. Is Canada-US wide text and data plan a good option? any other...
Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that *** Edited Labels ***
Does anyone know if the daily Roam Like Home international rate includes calling the US from abroad or does it only include calls to Canada? Thanks. ***ADDED LABELS***
I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...
I had a Tablet line that was offered to me with voice and data it clearly set up as a phone on MyRogers account And was working for the past four months. Rogers decided to turn it off stating that Customerservice should have never given this to me. I...
I have returned the equipment but I still received the email asking me to return it. I am so confused. ***Edited Labels***
I have ended my service in December and sent my device using Rogers Label on 9th December. Today I got an email with a returned label also indicating if I don’t return my device I will need to pay a fee. Why is this happening? I moved overseas alread...
Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ? Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
Hello,I have returned my upfront edge device and I have return code and way bill number. I would like to know how can I see when will I get refund coz my account is already charged for upfront edge device fees. Please let me know. *Added Labels*
I have had many problems with ignite, 2 weeks ago I spent 2 hrs on phone with the tv blacking out & turning off by itself, finally decided to send me a new black box that of course never came &that’s been about 2 weeks This week I have a problem with...
I signed up for the free six months of Disney+ with Rogers. I already had Disney+ so paused my existing subscription. Now I can’t figure out to access it through Rogers. How does that work? *Added Labels*
Hi, I was offered a BYOD plan from Rogers with great incentives. I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...
I cancelled my services in august. Sent all my equipment back and it was received. I was charged for services in September, October and November. I have called several times and was told to wait another week each time for the account to be reconciled...
I was contacted by Rogers winback team that offered me a great plan and I accepted the offer and decided to port two lines over to Rogers. I have been provided the Rogers account number by them. They called me again 2 weeks later saying that they did...
I was contacted by Rogers winback team on Dec 26, 2022 that offered me a great plan. I was with Fido and moved to Bell on Dec 24,2022. After getting to know the rogers winback deal I accepted the offer and decided to add a second line as well to my a...
I ordered a phone for my son. They put most of my address on the shipping but forgot an “East” on the street. There is no house at the same address but with West and my address with my account with Rogers has the East included. We waited for a week a...