I was a Fido customer and transferred my no to Rogers under migration plan. I was informed that plan amount would be 90$+ HST and after all the promotions applied I will have to pay $50+HST. After all the transfers noticed that my account shows $95+H...
I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...
I had an issue initially adding my 9 digit account # to my online banking. I was told to go my bank for them to add it manually for me but I decided to explore further. I open the PDF of online bill and found a 11 digits account # which is to be used...
Tomorrow is my deadline to return my phone, but the store said I can't return in-store. When I call Rogers by phone they said I can return to the store. I had upgraded my phone last month and have been trying to return my old phone and not pay the ...
Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...
I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...
Recently, I tried to sign up for WhatsApp, and it keeps saying it can't send me an SMS. I've done everything - reinstalled the app, restarted the phone, followed several suggestions as per YouTube videos, and still nothing. What is the solution to th...
Hi there when I called in to cancel my Internet, they provided me with a Purolator label to CTDI returns, so I sent it in. I’m now getting a Canada post label and reminder to return my equipment or else a penalty fee. Can someone confirm that my mode...
I just bought a new iPhone 16 in the US and I was able to easily transfer the eSIM to the new phone. Unfortunately I got a defective product and sent the phone back to apple and bought a new one. Now, no matter how much I try, I cannot seem to get th...
Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...
My plan name is 5G Infinite Premium with 1000 US & 1000 Intl Long Distance minutes. I called Rogers to confirm which countries are included in the 1000 international minutes, and they told me that India is included and that I could make calls to Indi...
I returned Rogers equipment for my Internet and ignite TV in September, but now in October I still haven't received an email confirming my return, and I'm getting emails warning me that late fees will be charged soon. I have tracking information conf...
It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up. When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message...
I was promised USA roaming with my package but never received it and when I explained it to customer service all they could offer me was 2 gigs of extra data for 2 month to make up for not getting what I was promised ***Edited Labels***
I subscribed Rogers Nokia 5G Home Internet Gateway and the agent said that you will not be charged any setup fee and you can take the Nokia modem for free. I used the service for 20 days and then returned the modem and canceled the service.Now I rece...
My new phone has been driving around Montreal for 5 days now in the back of a FedEx van. Either they try to deliver when I'm not there (and know in advance I won't be there) or they say they will deliver it and don't. The customer support is non-ex...
How do you downgrade a Roger’s phone plan? *Added Labels*
Okay so I've upgraded from an Iphone 6 to an Iphone 15 and im trying to convert my old physical SIM into an eSIM. I know the instructions on how to do it, but everytime I try to do it, the website says that somethings wrong on Rogers end and then loc...
My daughter travelled to the US Oct 5 of 2024 and I received notification she was roaming. We knew this and that was fine. She left the US and crossed the border back into Canada the next day Oct 6 at 2:55 PM. We were expecting 2 days of roaming and ...
I was sold a subscription to Rogers last week and am having my installation today. The sales rep promised me a 1 month long trial of my package free of charges, but there has been no confirmation to this effect coming from Rogers, while I have recei...
