I moved from London to a Strathroy ON. I was told that the cable would have to be turned off at midnight the night before move and that I would have to get a new home ph #. I thought both were rediculous and said can you not leave the cable on for 1 extra day? The young lady didn't say anything and as far as I knew everything was fine.
As it turns out the cable did not go out so I figured she had a way to keep it going. When I got moved, I tried my home ph several times and there was not dial tone. I waited for 3 days and called the office again. I guess it had been connected incorrectly, so had the corrected and young man said I did not need a new #. I was content with that.
So 2 months go by and my cable, internet and ph all went down one Friday at 11:30 am. I called the office after at least an hour and was told that they did not have my new address and that is why the everything was out. So I gave the young lady my new address and then she had to transfer my call to another dept to get my new ph #. The young man gave me my new # and said everything would be back up in about 15 mins, once the system recognized my account. So 20 mins later when it was still not working, I called again. This time I was told there was an area outage and technicians were working on it.
So at 11:30 Friday evening, the cable, internet and ph came back on.
I am not happy, but there is no way to complain except on this forum I guess. I have been a long time customer, and am very disappointed in the way this problem was handled.
I think I should be given a credit, but instead, I saw a notice on my last bill the cable and internet were going up another $12 per month, eventhough, I am on a 2 year contract. How can they do this??? There is no point in calling and asking, because you can never speak to anyone with authority to give me an answer.
I sure home someone reads this and will comment.
Gail F
