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Resolved! Former Employee Discount

Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a pre...

dionnelr by I've been here awhile
  • 1603 Views
  • 9 replies
  • 0 likes

Current Hold Time Over 2 Hours

over 2hrs still waiting on hold to add more services.  this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc.  poorest customer service..shame on you..no update just hold mu...

catering by I've been here awhile
  • 1156 Views
  • 6 replies
  • 0 likes

Customer retention

I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...

HeftySpud by I've been around
  • 4480 Views
  • 6 replies
  • 1 likes

Rogers phone number

What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation?       ***Added Labels***

Harv1 by I've been here awhile
  • 63 Views
  • 1 replies
  • 0 likes

Waiting for response from office of the president

Pls have the advisor from Presidents office call me and reply to my emails. This lack of customer care , accurate service and billing is beyond insulting and abusive. 2 emails sent today. Waited 1.10 mins on the phone. Rogers really does not deserve ...

Quinny by I've been here awhile
  • 74 Views
  • 1 replies
  • 0 likes

Cancelling the internet

I have spent several days waiting on the phone just to cancel my internet services and still was not connected to an agent. Very bad experience, not the first time.   *Added Labels*

Irinasko by I've been around
  • 103 Views
  • 1 replies
  • 0 likes

Terrible Customer Loyalty

When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...

Resolved! Upfront edge

Do I have to use the upfront edge program if I buy a new phone? I have been trying to get in touch with Roger’s all day will no luck   *Added Labels*

Cyndie58 by I've been around
  • 80 Views
  • 1 replies
  • 0 likes

Resolved! My Experience With Likewize

I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...

User5031 by I've been around
  • 260 Views
  • 2 replies
  • 1 likes

Disappointing Customer Service Experience

I recently decided to switch my cell phone service to Rogers. This included a phone and tablet. I was to receive both by FedEx X. After receiving my phone, I was informed by Rogers that due to a stocking issue I would have to pick the tablet up from ...

TS2U by I've been around
  • 119 Views
  • 1 replies
  • 0 likes

Unreturned equipment charge

I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...

fspilot by I plan to stick around
  • 71 Views
  • 1 replies
  • 0 likes

Affected credit score

I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...

SMETHAN by I've been here awhile
  • 2666 Views
  • 7 replies
  • 0 likes

Porting Landline Number to Wireless

I know this is possible as I have done it before from wireless to wireless but the Landline port is more complicated.   I just want to eliminate the cost of a landline by porting the number to my Rogers account and replace the existing cell number.  ...

Anormandin by I've been here awhile
  • 139 Views
  • 2 replies
  • 0 likes

Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 306 Views
  • 7 replies
  • 0 likes

Account Complaint

Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...

pgjo by I've been around
  • 109 Views
  • 1 replies
  • 0 likes

Calling the Fraud Management Team

Hi,    My Fido account was suspended for no apparent reason and I called customer service to get it sorted out. After being transferred across several departments because no one had ANY idea what was going, I was given the number for the Fraud Manage...

michmich by I've been here awhile
  • 102 Views
  • 2 replies
  • 0 likes

Total TV?

I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price.  It was a quick decision, but now I see that it does not appear to have flex channels.  In addition there is no place where the package...

Grwebster by I plan to stick around
  • 140 Views
  • 1 replies
  • 0 likes

Customer support

This is crazy I’ve been trying to speak to the right customer service agent to fix an issue with my account and after waiting hours and keep being transfer to different departments and being hanged up different times this is my last effort to try to ...