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Forum Posts

Return and save

I have not received any return kit whatsoever. I was told I was going to be sent a shipping label but never received one. Now my return and save terms have ended and I'm being charged. Anytime I take my old phone to a store they won't take it! What d...

Draven26 by I've been around
  • 98 Views
  • 1 replies
  • 0 likes

Resolved! Paying Bill Early with Autopay

Quick easy question. I have autopay on my account. I would like to pay full amount of my bill early. The same day it comes out.If I make a manual CC payment will autopay be skipped for that month?Or will it charge me again ?I want to do this every si...

Jefeche by I've been here awhile
  • 202 Views
  • 3 replies
  • 0 likes

Unsatisfied customer

Updated internet speed. Had to update package which was fine. Told the tv channels WOOD NOT CHANGE as I have 10 flex channels. Update happened and lost channels and addon package. Added the addon package but was not able to change flex channels. So d...

Gooch426 by I've been around
  • 477 Views
  • 2 replies
  • 0 likes

Payment

Hello , just I forget my job and my wolfer start to pay for me I don’t have 1000$ to payee 1 time , and I need plan and I need my phone nb because I have appointments with CRA on phone tomorrow at 9 morning please call me     *added labels*

Ahmad6 by I've been around
  • 133 Views
  • 1 replies
  • 0 likes

Incorrect Charges

I am a single mom. I am a single mom and I am a subscriber to Rogers. I recently updated my phone with their service and they told me I can return the phone if I upgrade. I return the phone and they receive the phone and yet my credit card is getting...

add a new phone line

yesterday called to add a phone line, after 5 min she ask do you want to move ur phone line? what a surprise. told her if I have to move my line, I don't need to call you guys,  hung up and called again, again asked for available plans, another girl ...

mar-bht by I've been here awhile
  • 1370 Views
  • 6 replies
  • 1 likes

Resolved! Family plan to individual/separate accounts

Hello,    We currently have a Rogers account with three cell phone lines on it.   My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...

Hawkeye360 by I plan to stick around
  • 11008 Views
  • 2 replies
  • 0 likes

Resolved! Question about upload upgrades

I have the 500mbps/30mbps service and a few days ago, I noticed that when I input my address on the Rogers website it  shows that my area was upgraded to 200mbps upload.  I rebooted my modem and router but my upload is still capped at 30mbps.  Does a...

DigTV99 by I plan to stick around
  • 281 Views
  • 4 replies
  • 0 likes

Very disappointed with the runaround

I've been a Rogers mobile customer for over 15 years. I was in need of a new phone and noticed on the Rogers app, I had an offer for an S25 with Galaxy Buds (Galaxy Buds on us) from Rogers.6/26 - I decided to call Rogers customer service to help me w...

esee by I've been around
  • 253 Views
  • 2 replies
  • 0 likes

Resolved! Ambassador / Winback Team

Hi,I was out of town but received calls from Rogers Winback team. Can someone please reach out to that team to add me back to the current call list? Or let me know whom to contact to make this happen? I was previously a long time Rogers wireless clie...

Vib78 by I've been around
  • 156 Views
  • 1 replies
  • 0 likes

Resolved! About my Rogers Sim cancellation

Hi this is Amritha and a few months back I already called Rogers customer service to cancel my Rogers SIM but Rogers still sending me email for billing for Rogers SIM that I am not even using so please take an immediate action to cancel my Rogers SIM...

English speaking customer service reps

I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...

Billing issues

Hi I have some unjustified billing issues where can I escalate this matter please and thanks

Khan2255 by I've been around
  • 153 Views
  • 1 replies
  • 0 likes

Andriod BYOD watch

Recently bought my new Samsung galaxy watch 7 Ultra. Directly from the manufacturer Samsung as they have way better deals with trade in and pre ordering ect. Is there anyway to have a BYOD andriod watch plan with number share or is rogers still one o...

daniel10 by I plan to stick around
  • 5316 Views
  • 18 replies
  • 1 likes

Rogers Management Team Contact Form is broken

The contact form to file a complaint with the management team on the website does not work. Everytime you enter your information  and the nature of your concern or complaint and then when you click on "Submit" it states the site has experienced an er...

JLiving by I've been here awhile
  • 334 Views
  • 5 replies
  • 1 likes

Rogers Galaxy Watch LTE plan does not work

I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...

KTfN7yIj by I plan to stick around
  • 19881 Views
  • 84 replies
  • 2 likes