Hi everyone, I've been a loyal Fido customer for a long time. On February 25, I received a call from Rogers, offering me a "better plan." I listened to the representative, and she asked for my details. However, when she mentioned that I would need to...
Rogers steal money and time from their customers and is completely dishonest and charges you for the service they don’t provide. I had to change my address and they could not cover that are but they made me to continue to pay monthly till the end of ...
Trying to contact Roger's customer service is very difficut. On their website, all support options lead to either FAQs or talking to chatbots. These FAQs and bots can solve some problems, but there are times when a human operator is required. Once I ...
I am contacting you to escalate an issue that your customer service has not been able to resolve. Details of the issueI canceled my bundled services (Internet & TV) with Rogers on December 21, 2024. I was then given a return label to return the equip...
Does anyone know how to return equipment if they haven’t sent you the waybill?Ive been bouncing around their chat room and no one is helping. Why is it so difficult to return equipment if? ***Edited Labels***
@Rogers has completely failed me as a customer. I’ve been trying to resolve an issue that THEIR support team created, and despite escalating my complaint to the CCTS, I have now been left completely in the dark for 4+ business days in a row with no r...
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**
The current phone I have is a Save & Return phone. I upgraded the phone 2 days ago via online and today I received my new upgraded phone. A return kit was supposed to be sent to me to return my old Save & Return phone. Currently, I do not have a r...
I have spent 5 hours with Rogers technical support and no one can fix a glitch where I cannot access my offers page, I get an error. They simply say they cannot fix it. It seems to be linked to my account. I have a Rogers Preferred plan, so I want to...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
I was in Rogers Xfinity Gateway (Gen 2) internet connection but i had to move to a new location where Rogers is not available. So rogesr suggested me to tranfer this line to comwave which i did. But now Rogesrs came back and charging me cancelation f...
Rafael rogers customer support representative SUPER HELPFUL: Due to my father suffering a heart attack and was immoblised I had to step in to clear up past due charges of his account, and speaking to Rafeal he was not only super pleasant to speak w...
How do I get someone who can speak to me regarding customer loyalty and new plans. I got a quote from Telus for a corporate discount through my company. Rogers was not able to match but when I filled out the form for Rogers to get back to me regardin...
I have two phones which I've been trying to upgrade for a full week. Every time I log in and go to the upgrade phone option I get "Oops, something went wrong." I know this is an account specific issue because if I view a page for a certain phone, for...
Was directed here from Reddit, after asking about rogers.com, as to where to find a TV channel/station lineup, for TV package: My mother was proactively called to be informed that their bundle was ending and they are recommending a plan change as h...
Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a pre...
Sign up with a telemarketer for a mobile plan of 175GB with Canada and USA roaming included for 40$When I got my first bill it’s showing $80. And I can get through to Roger’s on the phone.Anyone else have this issue? ***Edited Labels***
I was trying to change my number for the new line I added yesterday but I don’t know how come it changed my current number. Is there anyway I can retreive my old number. As this was only done 30 minutes ago. I am trying to call Rogers tech support bu...
I want to cancel my rogers account trying hard to connect with chat option but they dont connect intentionally to not to cancel account. ***Added Labels***
Spoke with a kind women at the president office saying my case had been closed and resolved once I had made a one time payment, was told to ignore other if there had been another bill that showed up with a total on it but I keep receiving emails and ...
