I have not received any return kit whatsoever. I was told I was going to be sent a shipping label but never received one. Now my return and save terms have ended and I'm being charged. Anytime I take my old phone to a store they won't take it! What d...
Quick easy question. I have autopay on my account. I would like to pay full amount of my bill early. The same day it comes out.If I make a manual CC payment will autopay be skipped for that month?Or will it charge me again ?I want to do this every si...
Updated internet speed. Had to update package which was fine. Told the tv channels WOOD NOT CHANGE as I have 10 flex channels. Update happened and lost channels and addon package. Added the addon package but was not able to change flex channels. So d...
Hello , just I forget my job and my wolfer start to pay for me I don’t have 1000$ to payee 1 time , and I need plan and I need my phone nb because I have appointments with CRA on phone tomorrow at 9 morning please call me *added labels*
I am a single mom. I am a single mom and I am a subscriber to Rogers. I recently updated my phone with their service and they told me I can return the phone if I upgrade. I return the phone and they receive the phone and yet my credit card is getting...
yesterday called to add a phone line, after 5 min she ask do you want to move ur phone line? what a surprise. told her if I have to move my line, I don't need to call you guys, hung up and called again, again asked for available plans, another girl ...
Hello, We currently have a Rogers account with three cell phone lines on it. My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...
This is going to be long as this has been going for almost two weeks. TL;DR, rogers support don't know what they're doing. I chatted with a specialist on June 16 asking for a new deal to match an offer that Bell recently sent me. The specialist I t...
I have the 500mbps/30mbps service and a few days ago, I noticed that when I input my address on the Rogers website it shows that my area was upgraded to 200mbps upload. I rebooted my modem and router but my upload is still capped at 30mbps. Does a...
I changed my plan from one that also have an automatic payment discount, so when I received the mail for the change I've made, I've noticed that in promo and discount it shows $10 for automatic payments, but what is strange is both the starting date ...
I've been a Rogers mobile customer for over 15 years. I was in need of a new phone and noticed on the Rogers app, I had an offer for an S25 with Galaxy Buds (Galaxy Buds on us) from Rogers.6/26 - I decided to call Rogers customer service to help me w...
Hi,I was out of town but received calls from Rogers Winback team. Can someone please reach out to that team to add me back to the current call list? Or let me know whom to contact to make this happen? I was previously a long time Rogers wireless clie...
Hi this is Amritha and a few months back I already called Rogers customer service to cancel my Rogers SIM but Rogers still sending me email for billing for Rogers SIM that I am not even using so please take an immediate action to cancel my Rogers SIM...
promise to pay and phone not working only 1 week late after 10 years service
I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...
Hi I have some unjustified billing issues where can I escalate this matter please and thanks
Recently bought my new Samsung galaxy watch 7 Ultra. Directly from the manufacturer Samsung as they have way better deals with trade in and pre ordering ect. Is there anyway to have a BYOD andriod watch plan with number share or is rogers still one o...
The contact form to file a complaint with the management team on the website does not work. Everytime you enter your information and the nature of your concern or complaint and then when you click on "Submit" it states the site has experienced an er...
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
I am writing to formally escalate an ongoing issue regarding the Save and Return plan, which has caused significant inconvenience and frustration.We initially visited a Rogers retail store to pick up a phone ordered under the Save and Return plan. De...
