Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Hole left in Road

 How would I get the  Synergy workers to come back to fix the hole they left in the road in front of our home.  It is getting deeper with all the truck traffic.  All the other square holes they made on our road and surrounding area were filled before...

Bryan65 by I've been around
  • 1 replies

outstanding bill

I always used to pay with my visa card but this time paid through with online banking and shocked Rogers sent next bill including outstanding bill for June with penalty. I called bank immediately and they confirmed to send invoice as payment evidence...

Coolman1344 by I've been here awhile
  • 4 replies

Trying to return equipment

Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck.   **Labels Added**

RB34 by I'm here a lot
  • 5 replies

Penalty for accepting a personalized offer?

Recently I received a personalized offer on MyRogers.  The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV.  I have 14 Months remaining on my last offer and current plan.   The new plan looked like a good fit, and the pric...

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 8 replies

Sold Me the Wrong Plan

I visited shop at new Westminster. The person name is gagan. He sold me wrong plan. He told me about 40 dollar plan but he sold me 85 per month. He did fraud with me.       ***Edited Labels***

Equipment Return

I moved away. Canceled MyRogers cable and returned my ignite box through Canada PostRogers emailed me last night saying I still need to return one box. But I returned all three boxes I had. I have no idea what your problem is, but you need to figure ...

PNathan by I've been around
  • 1 replies

Rogers is forcing a contract on me I don’t want

Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...

Misleading promtional offers

We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term.   Amazingly, t...

ohmes by I've been around
  • 3 replies

Worst customer service I have ever dealth with.

I moved 3 months ago, cancelling my internet but keeping my phone.  A month later I started receiving emails from roger telling me I owed them 100's of dollars.  When I called them they asked me to confirm my birth date then told me I was telling the...

I need a call back from winback

Winback contacted me with an offer, they were supposed to call back the next day…contacted customer service but they cannot honour it…can I get a number to call?   *Added Labels*

LeAn79 by I've been around
  • 1 replies

Customer Service

Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...

M72 by I've been here awhile
  • 2 replies

phn theft

last week in the bus the to native thefted my phone from me i did police report but i didn’t get any results now i just want to know about my phn on finance and now but i need to do pay or is there any other solutions       ***Added Labels***

Utility box on my lawn

Hi, there’s a utility box that stores rogers equipment on my lawn and I would like to request Rogers to move the box because it’s in the way of a parking spot next to my garage.   Is there a department in Rogers that I can contact to request such ser...

Alice828 by I've been around
  • 1 replies

Absurd Cancellation Fees

As a customer who used Rogers for over 20 years, I am floored at their careless attitude towards their loyal customers.  Last year, I had an opportunity to sign up with BELL for a much cheaper rate, but signed up with Rogers Wi-Fi instead.  Unfortuna...

Rogers/Fido Billing

Hi!I happen to check my credit card statement and I saw that there was a credit charge to my account that says “ROGERS/ FIDO BILL 888-764-3771 ON” I wash charged 142.39 and it isn’t something from my side. I hope this can be resolved     ***Added Lab...

mdlaserna by I've been around
  • 1 replies

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 22 replies