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Forum Posts

Current Hold Time Over 2 Hours

over 2hrs still waiting on hold to add more services.  this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc.  poorest customer service..shame on you..no update just hold mu...

catering by I've been here awhile
  • 1576 Views
  • 7 replies
  • 0 likes

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

ssssbatras by I've been here awhile
  • 169 Views
  • 3 replies
  • 0 likes

EXCESS BILLINGS.

I entered into a contract with Rogers for data and device financing for a total of $72 and some cents every month. However I have never gotten a bill of this amount from inception, but always been in the region of $74 and $75 this month.I am told par...

Casika by I've been around
  • 81 Views
  • 1 replies
  • 0 likes

Opt out of cancellation fee

I just switch from one internet plan to an internet and tv app plan on Feb 27, 2024. Was told it would be cheaper and 2 months crave free, sounded good. Not the case at all, has been a huge headache and very upsetting experience. Crave did not work a...

JSkinner by I've been here awhile
  • 121 Views
  • 2 replies
  • 0 likes

account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

No easy way to cancel services

There is no way to cancel the home internet service, only way is to call customer care - which they put on hold for hours with no estimatea wait time Or a call back option. Ni option to cancel online or app.   *Added Labels*

Mak2020 by I've been around
  • 8744 Views
  • 9 replies
  • 5 likes

Returned equipment not acknowledged

Good morning, I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem).  I followed the instructions and sent the two items in separate packages.  According...

Bugboy by I've been here awhile
  • 129 Views
  • 1 replies
  • 0 likes

Resolved! Rogers email about decommissioning cable boxes

I am still on legacy cable in Scarborough, ON.  I just got an email from Rogers that said:  "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024."   Does anyone kno...

wayner92 by I'm a reliable contributor
  • 4395 Views
  • 22 replies
  • 0 likes

Changing Phone Plan - Financing Program Promotion

Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...

noahflash8 by I've been here awhile
  • 218 Views
  • 3 replies
  • 0 likes

Terrible Service

Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...

Wheels78 by I've been around
  • 102 Views
  • 1 replies
  • 0 likes

Resolved! Customer Service Wait Times

Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service.    **Labels Added**

JG4849 by I've been around
  • 754 Views
  • 5 replies
  • 0 likes

Automated payments not made :-(

Did you know that Rogers withdraws automated payments 7-10 DAYS IN ADVANCE OF THE DUE DATE?   Why does this matter?  Well, I set up automated debit payments about 6 days in advance of my due date, but no payment was made, and now my account is in arr...

gidawgg by I've been here awhile
  • 110 Views
  • 1 replies
  • 0 likes

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Customer Service

I started Services with Rogers in the last week of December, when I ordered a phone and a plan. First, I did not receive the phone it got misplaced in delivery, and then have to call them again for the sim that I got in February after calling like 10...

Radha1983 by I've been around
  • 142 Views
  • 1 replies
  • 0 likes

LikeWize/Rogers Device Protection not being honoured

     My screen broke over 2 weeks ago. I have Device Protection at $15.99/month. When submitting my claim, I was directed to “LikeWize”, Rogers 3rd party that covers their Device Protection claims. I was told that my device is not covered under roger...

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Payment

Need to change my visa number as the old number was compromised       ***Edited Labels***

Clarice-87 by I've been here awhile
  • 99 Views
  • 1 replies
  • 0 likes

charged for unknown us text messages

Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...

When will Rogers help me?

I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...

sharingking by I've been here awhile
  • 255 Views
  • 3 replies
  • 0 likes