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Resolved! Rogers Suspend Problem

Hello, I'm Tuncay, I just came to Canada. I bought a line from Rogers 1 month ago and was told that I could buy a new phone 1 month later. When we arrived today, I applied to Rogers for a phone call, my application was denied and my account was suspe...

redbow46 by I've Been Around
  • 143 Views
  • 1 replies
  • 0 likes

Resolved! No longer able to access TSN or Sportsnet online

I have a Rogers Popular TV Package (non-ignite TV I guess).   I used to be able to watch TSN, Sportsnet, etc. from my computer. But now I'm getting an error on both platforms saying that my subscription has expired. What's going on here? Do I need ig...

Ralph99 by I've Been Around
  • 2551 Views
  • 4 replies
  • 0 likes

Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've Been Around
  • 410 Views
  • 4 replies
  • 0 likes

Disney Plus Promotion

When I switched plans in February to Ultimate Everything, I was told I get Disney Plus for 12 months for free, and a link showed up on my login page saying click here to add it.  Tried again and again, does not work.  65 minutes on the phone with two...

BMRBMR by I've Been Here Awhile
  • 456 Views
  • 5 replies
  • 1 likes

Upgrade Phone Through BYOD

I have an iPhone 11 that is registered as my device on my Rogers account. I've recently switched to a Samsung and moved the SIM card. The phone is working fine. Samsung says for device coverage protection I need to register it through my carrier. How...

MattG2 by I've Been Around
  • 97 Views
  • 1 replies
  • 0 likes

Data manager

Hello,Why is the data manager available on some data plans but missing on others.This is not rocket science, I would appreciate if it will be available on all plans so we can manage our data better. *Added Labels*  

Seled by I've Been Around
  • 74 Views
  • 1 replies
  • 0 likes

Anyone know the secret to getting a hold of Rogers?

I have been trying to get a hold of rogers for 2 days now, who would of thought you would be on hold on their internet chat line for a long period of time, never did get anyone. All I want to know is when my present term with rogers expires or does i...

Rockytop by I've Been Around
  • 68 Views
  • 1 replies
  • 0 likes

Bad Weather Affecting Service

Every time it gets windy my internet service is affected, sometime for days. I call Rogers support and frequently am on hold for more than an hour only to be told something not helpful and sometimes nonsensical.  **Labels Added**  

cdoull by I've Been Around
  • 72 Views
  • 1 replies
  • 0 likes

New offer seems backwards 15gb for $70??

seems odd why they would provide an offer that makes no sense for my account.  25GB for $45 / month  - Secondary Line15GB for $70 / month   - Primary Line   **Labels Added**    

pbooth by I'm Here A Lot
  • 66 Views
  • 1 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've Been Here Awhile
  • 2126 Views
  • 7 replies
  • 0 likes

Resolved! Health card not accepted as ID

Why are some Rogers stores still in lockdown, and not accepting health cards as IDs?? I had to wait behind a locked door today waiting for service, and when they finally responded they told me health card wasn't accepted. All other places including C...

James_58 by I Plan to Stick Around
  • 1160 Views
  • 17 replies
  • 0 likes

Balance & Payment

Can I get my phone turned back on without paying the full amount up front?       ***Edited Labels***

Lol1872 by I've Been Around
  • 136 Views
  • 1 replies
  • 0 likes

Resolved! Downloading Apps via Google Play

HI, I am a senior just upgraded my phone from an old Nokia flip phone.it has been quite a leap and will take me awhile! i had to upgrade my plan the only thing i have had some trouble with is being able to download apps.i am still trying to figure ou...

mapp447 by I Plan to Stick Around
  • 246 Views
  • 6 replies
  • 0 likes

Overage charges

Good day. I am really angry.I have been getting overage charges for 4 months now. This mostly started after I got the ignite modem.Some of my bills have been $1400, $1000, $800 etc.I have tried to go to the rogers store that I deal with to speak to s...

Marketing Calls From Rogers

So just after I moved to where I am now I got a call from a Rogers sales agent who told me that he's the sales agent for the building and can get me a great deal. I said I already am a customer but would love to hear what he can do for me, he said "O...

phantom1976 by I've Been Here Awhile
  • 121 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Upfront Edge Return Question

Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...

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Keith22 by I've Been Around
  • 569 Views
  • 6 replies
  • 0 likes