Roaming fees
What are the costs of roaming for 1 month in Indio, ca? **Labels Updated**
Forum Posts
Issue escalated to office of president
Hello!I’ve had an issue with opening an account with Rogers. I opened an account with Rogers, the employee opened it, proceeded with the credit check told me I should receive the e-sim by e-mail shortly!Well seems like the employee never opened the a...
Resolved! 5G Infinite Premium+Travel
Can someone explain the above post... it is very difficult to see what it actually offers..... Yes I understand the Can US Mexico part... but what are the specific rules for the +Travel part? I find the system is vague about what is covered in calli...
New Rogers plan Includes Travel
Hello,I recently got an offer to upgrade my phone plan to include Travel... the offer said blah blah +Travel. approx $20 more per month.I upgraded and took many chat hours to stipulate and validate my understanding of the offer... this upgrade provid...
Credit on a Closed Account
We are moving and had to close our account we have a credit now and will how do I get that refund ***Edited Labels***
Migrated from legacy ignite internet & digital TV to new Xfinity but myRogers still shows old services
Hello! First time posting here so hoping I've got the right forum! I finally made the move to Xfinity on Friday! My account previously had the legacy ignite 300, a digital tv box and standard landline home phone. It took a few customer service reps t...
Long wait times chat and phone
Hey Rogers/Shaw. Having an email issue this morning (it doesn't work, did not change anything on our end, just woke up to it not working). So I started a chat with your chat bot, didn't get very far and had to switch to an agent. Before I could get...
Being asked to pay for unknown account
Hello, I'm here asking for help. For the past couple of months no one has been able to give me any guidance including Rogers. Last year I signed up for internet service with Rogers. I live in Ontario and that was the only service I had with Roger...
Retrieving deactivated number from chatr
I recently ported a bell number to chatr and had my service active for one month. Due to missing my payment, they canceled my account on the 58th day from when I first switched over to chatr. When I tried to top up my account on the 59th day, my numb...
Customer Service - Feedback
I ordered a tablet from this team, they supposedly gave me a tablet with the order of an extra wireless phone as a bundle. I am not waiting 2 months with no answer, no email, no contact, nobody to reach out to me. I have waited patiently. One thing...
Resolved! Change my Name on the Account
Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...
difference between terms and current service agreement
Hey just recently renewed my internet. noticed that in my terms of service when I agreed to it had details different. In particular, early cancellation was $10 per month up to $360, however in the agreement in my email afterwards it was $15 per month...
Charges
Billed for Cancelled Service *Added Labels*
Unable to view my orders
Hello. At this moment, I'm unable to view my orders page. I tried 3 different browsers and the phone app, too, all with the same result. *Added Labels*
Rogers Wireless latest scam, beware
I received a phone call from Rogers a couple of days ago, from a loyalty department with a deal to switch to Rogers Wireless (currently only Internet with them ). Switching all 4 lines for the family would supposedly give 100GB each, sharable data, n...
Dishonest and misleading promotion sales call
Hi,I have had Rogers Infinity Home Internet since 2022. In August 2024, a salesperson from Rogers called and offered me a new plan: 1.0 Gbps speed with a $5 discount on my monthly bill. However, they did not mention that this offer came with a 24-mon...
Billing and technical issues since Rogers took over Shaw
Since Rogers is taking over Shaw they are charging double for everything their customer service has gotten worse.The Rogers and Shaw mobile hotspots internet around the city does not work but doesn't tell you till after you spend 5 minutes signing in...
Double billing
My husband had a bundle TV popular and internet bundle with Rogers. Less than a month ago he passed away and I contacted Rogers to ask whether it is possible to downgrade this bundle to TV Essential and internet. I received positive response and was ...
Better plan recommendation
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
Affected credit score
I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...
