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Forum Posts

Phone Financing Bill Higher than Initially Planned?

HI, I'm making this post as a query for a new phone I am financing. I was shown on the website and in-store while I was setting it up that I would only be paying $15 monthly for the first two years to finance my phone as there would be a credit towar...

Unprompted credit check by Rogers, without any communication

I just noticed that Rogers did a hard credit check on my file on February 6th of this year, when I wasn't even looking to swith my plans to Rogers. I find this quite baffling and it's disappointing that Rogers would do this and also not communicate i...

kk954 by I've been around
  • 464 Views
  • 1 replies
  • 0 likes

Customer Service

HiI have been with Roger's for 15 years and wanted to upgrade my hardware and plan and it was nothing, but a pit of bureaucracy of staff sending to different support chats to only backtrack and send me to another staff.What on Earth is going with you...

Laz1991 by I've been around
  • 530 Views
  • 1 replies
  • 1 likes

Resolved! Collections Harassment Two Days Late on Bill

My bill was due on June 4th. It's now June 6th, and Rogers Collections just called, threatening suspension due to a late bill. Two days!!! When I asked to speak with a supervisor, the representative argued with me, put me on hold, and then hung up on...

KerensaA by I've been around
  • 561 Views
  • 1 replies
  • 0 likes

Resolved! How to and stop auto payment?

There is no FAQ that I was able to find and there is no option in the Rogers Portal to stop the auto payment (credit card) option.    Does this mean customers must call the call centre and speak to a rep, who hopefully can understand what the custome...

Hmm by I'm a reliable contributor
  • 922 Views
  • 1 replies
  • 0 likes

Resolved! Returned equipment not acknowledged

Hello,I was sent a waybill to return my ignite modem and tv box after cancelling my services. I put both in the same box and returned them. I only recieved an acknowlegement of receipt for the ignite internet modem. It is impossible to navigate Roger...

tempchk by I've been here awhile
  • 639 Views
  • 1 replies
  • 0 likes

Resolved! I want my number back.

Hi, i just spend more than 1 hour on waiting for someone to help me and when they picked up the call they just hang up on me lile seriously. I just want my old number back which i changed by mistake i called customer service right away when I release...

User9407 by I've been around
  • 843 Views
  • 1 replies
  • 0 likes

Unable to upgrade or change plan

I first tried it through self serve, then live chat, then phone, then Rogers store. All recieved same error "sorry, something went wrong". One agent said that it could be an issue with my profile so they sent in a ticket. I was told I could be waitin...

wmorgan84 by I've been around
  • 563 Views
  • 1 replies
  • 0 likes

Resolved! Cannot access Upgrade Phone on my account

There was a problem with back orders and nothing was happening with them so Corey had cancelled the orders last week. The problem now is I am attempting to do a phone upgrade and am getting an error message ........Upgrade pending...It looks like you...

dee28 by I'm here a lot
  • 1864 Views
  • 8 replies
  • 0 likes

Phone exchange

Good evening. 3 days ago I ordered a new phone ( Google pixel 8 pro), was delivered from Oakville via FedEx, yesterday. Spent the time to get it set up, only to discover that there was a major lacking of Stull I wanted, so I called this morning to wo...

fysty-1 by I plan to stick around
  • 508 Views
  • 1 replies
  • 0 likes

Being charged for not using internet after cancelation.

Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore…       ...

Tomdom69 by I've been here awhile
  • 1637 Views
  • 3 replies
  • 1 likes

Rogers Customer service unprofessional conduct

I had an extremely unprofessional interaction with a Rogers representative named Rakshya. She consistently rushed me, stating that she had other customers and urging me to hurry up. Throughout the conversation, she used informal expressions such as "...

Dan85 by I've been around
  • 579 Views
  • 1 replies
  • 0 likes

Unable to Contact Office of the President

Does the Office of the President ever answer the phone or check their emails? I've had an issue get escalated that I've been trying to resolve for 4 months and I'm at my wits end with Rogers.    It's been escalated to MAX and VENOZA in the Office of ...

Resolved! Getting a Suspended Rogers Cell Phone Restored

Hi, should I avoid collections and deal with customer service directly to nicely ssk them for some debt forgiveness and smaller payments as a way to get my cell phone up and running again ASAP?       ***Edited Labels***

dorion1291 by I've been here awhile
  • 1451 Views
  • 2 replies
  • 0 likes

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 17660 Views
  • 8 replies
  • 0 likes

Beyond Frustrated with ROGERS

I currently have the ignite tv and internet. My current offer was up on april 28th 2024 so i reached out to change the package, A tech came to the house to install the new ignite fibre, he ran a line to the pole and connected the nokia box in the hou...

BonBon2 by I've been around
  • 1109 Views
  • 3 replies
  • 0 likes

Account coustemer service

I have been using it for four years, I bought a phone for home internet, my wife, my children, we all work for Rogers, but due to the nonsense they have done lately, I transferred all lines except my home internet to BELL company.One of the biggest p...

kadir by I've been here awhile
  • 941 Views
  • 5 replies
  • 0 likes