Good Morning,March 16th 2024, I went and switched our TV & internet bundle and swapped back to rogers on my cell with BYOD. Turns out they created a brand new account and the old one was still active. When I noticed the payments 2 months later I call...
I've been dealing with a pricing issue since April 11. Tried share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my callsCan someone advise how and where I direct a complaint to rogers ombud...
I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...
How can I swap phone numbers between 2 plans? ***ADDED LABELS***
Since Early February I have been getting semi-weekly phone calls from Rogers Sales about the fact that one of my Legacy Cable boxes was going out of service at the end of April. I decided to move from Legacy to Ignite and all my equipment was changed...
I have been out of internet for the whole day, called Rogers for 6 times until 10:30pm….No one can help with the issue. Was told i need to upgrade my modem, fine, please upgrade….then was told monthly fee will double…..i have ran out of all of my wor...
The agent give me a trick offer, they give a trick offer to make change my internet service from bell to rogers, after that they told me the offer is for Ontario NOT NB. ***Edited Labels***
Worst experience yet again!First my ID gets stolen from Rogers and then you just keep messing up my account.They’ll you on hold forever and/or say they will call back and don’t. New customers get the better service and current customers pay more. At ...
I returned a home internet device to Rogers as instructed but was still charged $249.95 for not returning it. After speaking with customer service and an online agent, I was assured the charge would be removed, but it hasn't been. Despite creating a ...
Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...
I financed the phone through Rogers in June 2023. It was recommended that I get Likewize insurance so I did. The phone was stolen, so I went to Rogers - I did not have the $400 deductible at the time so we obtained a new SIM card and used an old phon...
Greetings everyone, I am writing to express my outrage over multiple Rogers CS employees' actions. I am appalled by how I have been treated and the lack of action to resolve my issue. I HAVE SUBMITTED MANY complaints with no response as promised wi...
Hello, My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks! **Labels Added**
Sorry long story; TLDR gist at bottom:On April 17/2024, I upgraded my current Ignite home internet service to include Ignite TV & home phone. Bell is discontinuing landline service in my neighborhood May 8. My Rogers installation (modem, tv box, etc)...
Is there a theme pack that contains Cozitv and Metv ? *Added Labels*
I have ben over charged three time and finally leaving rogers services forever: 1. I took a used iPhone 12 pro max from rogers for half the prices and i was told that if setup is done by agent one time $50 will be deducted from account but will be re...
I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price. It was a quick decision, but now I see that it does not appear to have flex channels. In addition there is no place where the package...
When I saw this offer late last night, I jumped on it. Wouldn't you? Then I went to confirm it with Rogers' support, and was told they couldn't find such offer/discount. Isn't this bait-and-switch, false advertising?? **Added Labels**
I received a call from Rogers sales agent( 416-848-7068), saying they have a promotion for senior citizen and was asking for my recent bill amount, as I was suspicious I refused to say the amount and asked why should I tell you that and he disconnect...
I lost my phone sometime last week, i called for a replacement and was told i will get an email only to be told i was rejected. I have paid up two phones. This is my first time in five years to lose a phone. This is beginning to look like a scam clai...
