It is impossible to reach Rogers customer care ( looks like by design) . Even you do you get circular answers even from live agents . I have been struggling to resolve an issue where I am being charged of a line I have never used . I was assured my i...
I got a new Samsung 24 through the upfront upgrade program approximately 3 months ago. Over the weekend my phone got smashed, I can still turn it on and charge it but the front screen has dark spots and a huge smash spot. I know that I cannot return ...
I was on the phone with rogers trying to get an offer i saw on the website and the customer service was unable to add it as apperantly they do not see the offer. I asked to speak to loyalty or escalations and was told the loyalty department doesn't e...
I am very unhappy with the services rogers have provided me with. I have been a customers for years and recently lost my phone on 26 July 2024 and submitted a claim on 27th. I have paid $18.99 plus tax for years for my device protection plan and als...
Hi, I am temporarily moving back to my home country for few months and I wont be using any services for the number I have with rogers except that I would like to keep this number since its registered everywhere in Canada especially banks. Whats the c...
What is the difference between the “Unlimited Canada Wide Calling” option and the “Calling texting and data within Canada, U.S. and Mexico”. Is the latter unlimited calling, data as well? ***ADDED LABELS***
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
Today I tired to phone customer service and I happened to be growing Rogers.com before calling. I navigated to the Deals page from the header and found the phone number for customer service at the bottom of the page next to the live chat and locate a...
I have been trying to add a line to my Roger’s account for a IPad Pro and kind of getting the run around by different Roger’s agents. I had one tell me I couldn’t add a tablet line on the Live Chat and then another tell me he was getting a credit che...
Why is every single person I speak to at rogers giving incorrect and useless information about the same thing? Is there a standard? Rogers charging so much for everything cannot maintain their equipment and their staff doesn't know how to help custom...
I recently switch to Telus for mobile. Roger’s called me with an offer but I was driving. When they called back the call was cut off mid way.How do I get them to call me back again? I’d like to hear what offer is available. **Labels Updated**
I’ve called and been chatting with agents to receiving my credit for first month that was promised but not credited . When someone finally took the time to go into my account and credit me, they didn’t reverse any of the additional fees I had charged...
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
Hi!I happen to check my credit card statement and I saw that there was a credit charge to my account that says “ROGERS/ FIDO BILL 888-764-3771 ON” I wash charged 142.39 and it isn’t something from my side. I hope this can be resolved ***Added Lab...
Hi, I recently returned the router because of moving. I received a confirmation email for shipping from Rogers. Canada Post tracker said Rogers received it on July 30th. According the confirmation email, Rogers will send another confirmation email...
Can I track a cell phone I returned to Roger’s with serial number, EID and IME? *Added Labels*
I have been putting off the task for a while but today I decided to tackle it - setting aside a full hour of my time to call Rogers Loyalty to discuss changing my plans for two cell phones. I've been a customer for 25 years and the customer service ...
Waiting on hold for over an hour for a billing inquiry. Shaw had a great call back featureWhy does Rogers not? ***Added Labels***
Rogers sales reps offered us free installation to switch from Bell for home internet. I have been charged fully and after multiple calls and hours of waiting in the line the customer care team can’t figure how to apply discount due to system changes....
Somehow my account has been cancelled. **Added Labels**
