Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...
I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...
My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...
Hello I thought I had signed up for an upgrade to our plan that was offered and now has dissappeared. It was suggested to come here via a Reddit conversation . I have a screen cap of part of the final offer but that is all. ***Edited Labels***
I got the email that my trade in device is confirmed $0 value.The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quot...
You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...
I have an S22 and iphone se on two year lease. How much will buyout be on these phones? ***Edited Labels***
The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN". **Labels Added**
Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant Ana, who doesn't know anything . I went to the store and was told they don't ...
I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...
Several of the channels advertised as a part of this package appear to not be included on the actual package. Notably, since switching today I am no longer receiving Hollywood Suite (70s,80s,90s,00s), Discovery Science, Rewind, BBC News, NHK World, F...
Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...
I have been offered for my 2 mobility lines Phone (Iphone 15 Pro max) + plan @ 60$ + taxes for 24 month phone finance. For which i have had received the devices, however these were wrong device ( ordered 256 GB Iphone 15 Pro max - but got delivered ...
I'm a new customer. Wanted a phone plan with an Apple iphone. My phone is ancient so happy to receive an offer with iPhone 11. Phone never arrived after more than a week. I phoned Customer Service 1-888 764-3771. Was told my account was cancell...
Hello I am travelling to Mexico and wonder if I will be charged for incoming text messages, I won't be sending any. I have roam like home on my plan, but don't want to use it. but would like to be able to use imessage. Thanks ***EDITED LABELS*...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...
What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...
