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Wifi Calling Abroad

Hi Guys,Hope you can help me out.I am currently abroad in Mexico. I just made call with Wifi Calling On, to a 416 and an 1-844 numbers. My data roaming is turned off as well but I didn’t have my airplane mode on…. Do you guys know if this is treated ...

kurosagi1 by I've been around
  • 951 Views
  • 2 replies
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Resolved! Roaming Charges While Travelling?

I will be travelling to Japan for a week and 3-4 weeks to the Philippines.If I take my SIM card out when I leave Canada, then put it back in when I come back, will I be charged?Will there be any other charges and/or changes to my bill? Or will it be ...

User1410 by I've been around
  • 1079 Views
  • 2 replies
  • 0 likes

Zero Customer Care

wow.... Rogers sucks!!!!I have 3 accounts with them, between personal and the business, been a customer for about 30 years, yet they won't even budge to accommodate!My 12 year old received a text message from a schoolmate, to which he replied, and th...

Billing Issues

Can I please have the email address of a PERSON who can champion my issues? I'm on month three of trying to deal with you via chat and phone, only to be disappointed when the next bill comes.       ***Edited Labels***

Bill is too high

I was asked to move from Fido to Rogers by technician after the fido box wasn't working great and i was given only one option which is to move to Rogers. Fido is a part of Rogers, the bill was affordable and it was working great. After moving to roge...

rukh by I've been around
  • 375 Views
  • 1 replies
  • 0 likes

Incorrect plan amount

I was a Fido customer and transferred my no to Rogers under migration plan. I was informed that plan amount would be 90$+ HST and after all the promotions applied I will have to pay $50+HST. After all the transfers noticed that my account shows $95+H...

Resolved! Save & Return - store wont let me return.

Tomorrow is my deadline to return my phone, but the store said I can't return in-store.  When I call Rogers by phone they said I can return to the store.  I had upgraded my phone last month and have been trying to return my old phone and not pay the ...

Resolved! Equipment Return Waybill

Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...

Resolved! Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've been around
  • 7941 Views
  • 4 replies
  • 0 likes

Unable to Receive Whatsapp Verification Code

Recently, I tried to sign up for WhatsApp, and it keeps saying it can't send me an SMS. I've done everything - reinstalled the app, restarted the phone, followed several suggestions as per YouTube videos, and still nothing. What is the solution to th...

Frank2ll by I've been around
  • 2440 Views
  • 4 replies
  • 0 likes

Equipment return

Hi there when I called in to cancel my Internet, they provided me with a Purolator label to CTDI returns, so I sent it in. I’m now getting a Canada post label and reminder to return my equipment or else a penalty fee. Can someone confirm that my mode...

Polinh by I've been here awhile
  • 584 Views
  • 2 replies
  • 0 likes

eSIM Not Connecting/Error

I just bought a new iPhone 16 in the US and I was able to easily transfer the eSIM to the new phone. Unfortunately I got a defective product and sent the phone back to apple and bought a new one. Now, no matter how much I try, I cannot seem to get th...

RPP plan is a trap

Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...

Charging for long distance

My plan name is 5G Infinite Premium with 1000 US & 1000 Intl Long Distance minutes. I called Rogers to confirm which countries are included in the 1000 international minutes, and they told me that India is included and that I could make calls to Indi...

Paramjot98 by I've been here awhile
  • 981 Views
  • 4 replies
  • 1 likes

Promise roaming

I was promised USA roaming with my package but never received it and when I explained it to customer service all they could offer me was 2 gigs of extra data for 2 month to make up for not getting what I was promised     ***Edited Labels***

Wesfoulds by I plan to stick around
  • 620 Views
  • 2 replies
  • 0 likes

FedEx - how to contact them

My new phone has been driving around Montreal for 5 days now in the back of a FedEx van. Either they try to deliver when I'm not there (and know in advance I won't be there) or they say they will deliver it and don't.   The customer support is non-ex...