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Forum Posts

Roaming like home?

So I’ve been on vacation for well over 2 weeks now and I turns out that I’ve been charged for roam like home EVERYDAY since I’ve been gone! On my plan it says international texts are unlimited and I have not used data once! How am I supposed to affor...

Aidansamso by I've been around
  • 5087 Views
  • 6 replies
  • 3 likes

Likewize Experience with my stolen phone

My iPhone 15 Pro Max got stolen on Jan 10th and beside the fact that Likewize rejected my claim and they were very rude on the phone, and the representative told me its okay to ahead and cancel my contract, they twice mentioned that the SIM card was ...

Extra charges

Hello, I bought MyRogers phone number in December 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unl...

Incorrect Charge, Need to be Fixed

Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...

charm1 by I've been around
  • 1677 Views
  • 9 replies
  • 0 likes

Advice needed to update 30 day return policy

HiI've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn...

Sofiya by I've been here awhile
  • 336 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

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Resolved! Exceptional Customer Service

After emailing the Presidents Office a couple of Days ago, A return email suggested that the Rogers Escalation Team could best suit my needs. After Speaking with Annita today at The Rogers Managers Office who knew exactly what our dilemma was, Was ex...

Ojibwe by I plan to stick around
  • 752 Views
  • 2 replies
  • 6 likes

Price Hike 12.7% for Cell Service

Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job.   **Labels Ad...

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Gumbey by I plan to stick around
  • 657 Views
  • 4 replies
  • 1 likes

MMS charges

I’m being billed 31.50 for MMS messages (US Picture &Video) but I can’t see what I’m being billed for on my invoice. How can I see this information so I can reconcile it? The boards say to contact you directly     ***Edited Labels***

RealRexyI by I've been around
  • 556 Views
  • 3 replies
  • 0 likes

Double billing

I have been trying to contact Rodgers for about three months about a bill I got. I have payed my bill every month without a problem. Now I have a bill that says I didn’t pay for one month and I did. I would like this cleared up so I don’t keep gettin...

LMD1001 by I've been around
  • 475 Views
  • 2 replies
  • 0 likes

Resolved! Account Service Price Hike

Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service.   ***ADDED LABELS***

olaf19 by I'm here a lot
  • 1198 Views
  • 3 replies
  • 0 likes

Customer Service

Super Frustrated with Reps on Phone: I've tried every way to call someone at Rogers. There are huge language barriers. Things as simple as understanding the difference between the word 'device' and 'plan'.    I've been with Rogers for 20 years, my ph...

Live Chat - Session timed out error

Can’t get through to support. My last conversation with agent in NS has been stuck/ cut-off and remains on my screen where I can access support anymore. Keeps saying session has ended. NO RESOLUTION. Stuck!   *Added Labels*

Eve7 by I've been here awhile
  • 360 Views
  • 1 replies
  • 0 likes

Resolved! Unexpected Price Plan Changes

Hello,why my phone plan has changed?I never made any changes to anything, also why can't rogers inform there costumers about changes on the plans, this is really upsetting I am sick of them making changes and not informing.   **Labels Added**

Blueleaf14 by I've been here awhile
  • 505 Views
  • 1 replies
  • 0 likes

Resolved! $25 Basic Cable

I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...

X318 by I plan to stick around
  • 15623 Views
  • 29 replies
  • 0 likes

Bill Pricing Increased

I've been with rogers 20 years, I recently finished 2 year plan phone plan and was looking forward to finally saving money but the hike of my bill is outrageous, where is everyone switching to? Who is a better provider?       ***Added Labels***

Chizzy by I've been around
  • 535 Views
  • 2 replies
  • 1 likes

Rogers Infinite to the 5G Mobile 60GB Plan

Hi, I'm interested in lowering my phone bill and have 2 lines in my account. As I'm on the Rogers Infinite plan (one is a Infinite +20 Financing plan and the other is on a 5G Infinite Premium plan), is it possible to cancel the Infinite plan and go d...

Chuc by I've been here awhile
  • 388 Views
  • 1 replies
  • 0 likes