My situation: on November 24 I ordered a new plan that was eligible for a new phone as well for express pick up. 2 days later I received an ema stating that they've no stock on the phone for pick up and cancelled my order. I immediately check my acco...
After making payment arrangements with Rogers and following through with my end of the bargain, they won't respect that I paid over 1000$ and their offer to provide a credit to my account due to buying a cellphone off them with device protection and ...
Ive been with rogers for almost 15 years and it seems bell can get me a better deal on the new 23 series phones. I asked if they could atleast match and they said they couldnt. Does loyalty not matter anymore? Just curious. I love rogers but may be t...
Called in the beginning of Feb to renew my internet promo.Customer service rep gave me a new promo. However was told that a new modem was required to activate promo because Rogers switched to a "new platform". So we scheduled an appointment for the f...
Hello, I am attempting to access an offer received by text from Rogers a few days ago. The link is broken and there is no similar offer on my account. I have tried from my phone as well as my laptop. Just finished a chat with a specialist and it w...
Why am I still paying financing on my Samsung 20S 5G device purchased in the latter half of 2020? ***EDITED LABELS***
Been on the phone with Rogers over 3 hours regarding a credit ! Still on the line trying to resolve this and getting g no where ***Edited Labels***
There was a Rogers outage that affected thousands of Ontario customers between:27-Jan-23 @ 8:30 p.m to 28-Jan-23-23 @ 4:30 p.mI was one of the customers affected and the outage was confirmed several times by phone with a Rogers support person.However...
Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing? ***EDITED LABELS***
I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...
Received notification that I was roaming while in between Sutton and Abercorn in the eastern townships. I called to complain and find out how to avoid. Apparently if no calls are made or text sent or received no charges will occur. what are we suppos...
Rogers is Pathetic I wonder if this post will make it in? Or are you being prejudiced to only show nice posts? ***Edited Labels***
Rogers will harass you to pay your bill, but to get a hold of anyone about my tv ignite box not working now for 4 months, no one is harassing me to help. Am literally paying almost $200.00 month for service that doesn’t work. ***Edited Labels**...
If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day? ***Edited Labels***
The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...
Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...
Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...
Hi, I need to add my wife to my rogers internet account. Please advise *** Edited Labels ***
I am writing to file a complaint against my replaced device.I lost my device which was iPhone 14 plus, Midnight Black, 128gb. As per the protection plan, I got a replacement device.Now this device is NOT iphone 14 plus; infact it is a iphone 13, midn...
Hello, I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...
