Claim through Likewize

[Dolarprajapati]

I am very unhappy with the services rogers have provided me with. I have been a customers for years and recently lost my phone on 26 July 2024 and submitted a claim on 27th. 

I have paid $18.99 plus tax for years for my device protection plan and also paid $452 for insurance claim amount on 27th, i yet have not received any kind of update from Likewize or Rogers regarding it.

I have been going back and forth with likewize as they have now created 6 escalated tickets to managers for an update or a call back about it but have not been contacted once. 

Have connected to multiple managers at rogers and as per what they say, they have contacted likewize manager and i should have a reply in 24-48 hours and i am 3 weeks into it yet no resolution or contacted by anyone. They keep telling me 2 days i should have my device.

I am a Uber driver and that's how i make my living, with the hope of getting my phone in 2 days as per what i have been instructed, i am now in a position that i might not be able to afford next month rent .

There is so much more to this but conclusion being i am helpless and i wont be able to sustain myself any longer.

**Labels Updated**

[RogersYasmine]

Hello @Dolarprajapati ,

Greetings and please accept our sincere apologies for the tardy response. We meant to get back to you much sooner!

I'm very saddened to hear that your issue went unresolved for 3 weeks, that is not okay. By any chance, has the issue been resolved since you posted with us? If not, I would love to chat with you via Private Message to review your account and see how we can help! 

For more information on how our Private Messaging system works, please check out our blog. 

We really hope to hear from you soon!

Kind regards,

RogersYasmine