Please add call back

[DBENCE1]

Waiting on hold for over an hour for a billing inquiry. Shaw had a great call back feature
Why does Rogers not?

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[RogersMoin]

Hello, @DBENCE1.

Thank you for joining our Community and sharing your experience with us. Extended hold times can be pretty aggravating; please accept our apologies for any inconvenience caused. We appreciate your feedback regarding Shaw’s call-back feature. 

When the hold is extended, you can connect with us on Facebook Messenger, X, Instagram, Apple Messages, and Live Chat.

Thank you for your patience and understanding. 

Regards,

RogersMoin