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Forum Posts

Ignite Migration

During Covid times, we were all working from home. My wife would have Zoom meetings and during those meetings, our internet always cut out. We contacted Rogers and as usual they do some test and the line is always not an issue. Finally they sent some...

Paying For Number For Almost Three Years

Cancelled a phone number back in Oct 2019. Rogers said they'd put the number on hold and never gave it much thought after that. just realize been paying for number for almost three years. No Tab, just 100MB Mobile Data Light $10.00 plus Tax which is ...

RM6 by I'm here a lot
  • 534 Views
  • 4 replies
  • 0 likes

TV bundles

Does Rogers have a loyalty program for customers who have been with them for 40+ years? Do they offer a seniors discount for the 65+ who are living on fixed incomes ?   *Added Labels*

Patty83 by I've been here awhile
  • 1064 Views
  • 6 replies
  • 0 likes

Payment

Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....

Sparky3 by I've been around
  • 649 Views
  • 3 replies
  • 0 likes

Resolved! Whole home PVR service

Outrageous I called rogers today to have the whole Home PVR service added to my TV. I was refused saying the next boxed that I am paying for are not able to handle this . Then came the big sales pitch....she said I need the Ignite system to get the s...

Lensimms by I've been around
  • 977 Views
  • 4 replies
  • 0 likes

VERY ANGRY CUSTOMER

In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i...

ArmitaZ by I've been around
  • 510 Views
  • 1 replies
  • 1 likes

Device Upgrade - Feedback

Not very happy with latest interaction: I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh...

Debgates by I've been here awhile
  • 359 Views
  • 1 replies
  • 0 likes

Relocation to another city

Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks

Ahmed2023 by I've been around
  • 334 Views
  • 1 replies
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Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've been here awhile
  • 1233 Views
  • 8 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a reliable contributor
  • 1319 Views
  • 2 replies
  • 0 likes

Inflated monthly bill

My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45?       ***Added Labels***

Johnturner by I've been around
  • 1141 Views
  • 6 replies
  • 0 likes

Roam Like Home Flaw

We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...

Cricketej by I've been here awhile
  • 369 Views
  • 2 replies
  • 0 likes

Courtesy phones no longer exist?

The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...

holyjay by I've been here awhile
  • 274 Views
  • 1 replies
  • 0 likes

Customer Service - Feedback

Major Service interruptions all through May, June and July 2022. Filed Tickets.  Called. Issue under investigation. Demand compensation for days of no service on Rogers bundle including phone, internet etc...during WFH in pandemic.Rogers tells me the...

Resolved! Financing Promo Credit

I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...

jv97 by I've been here awhile
  • 2149 Views
  • 5 replies
  • 1 likes

Resolved! Missing Down Payment

I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...

Mgagnon79 by I've been around
  • 503 Views
  • 2 replies
  • 1 likes

Resolved! Past invoices

Hello, where can I access my past bills for Rogers.      ***Added Labels***  

CF10 by I've been around
  • 330 Views
  • 1 replies
  • 0 likes

Questions about billing after canceling service

On November 28th, 2022 I canceled my internet service by phone and sent back my device, on December 4th I paid my last bill, but today I received my internet bill about $140 it's higher than before and what is this fee?     ***Edited Labels***

Giftiaa by I've been around
  • 390 Views
  • 1 replies
  • 0 likes