I bought a plan black Friday. $0/month iPhone 16. I picked a phone that was 2-3days deliver. About 10 days later I get an email from Rogers saying "Your device is on backorder - Can't wait for a new device? You can switch to another model by contacti...
Hi I’ve been with Roger’s for 20 years and all of a sudden I can’t upgrade to new iPhone for 3 of my lines without 1000 dollar down payment for each, so a total of 3000 dollars for 3 iPhones, they have never asked me for a down payment for a phone be...
So I bought two iPhone 16’s on Cyber Monday for $14 or $16 a month. I can’t remember exactly and they never sent an actual invoice.Looking at my online account and its showing $45 a month per phone just for the device finance.Anyone else having this ...
Hi There, I'm looking for help. I have now spoken to at least 5 different CSRs and 2 managers. Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem. So i went out and purchased...
I wanted to cancel my home internet because I am moving to the USA, so I called Rogers customer service on 01.12.2023 and told them that I wanted to cancel my internet plan with Rogers. The customer representative told me that there would be a cancel...
I’m a Fido Customer who saw an email for a plan for $70 for 150GB, I asked the online assistant about this and chatted with someone who said he could get me that.However, my bill shows it’s $110 for the plan and I’m not happy about this, will the amo...
We tried calling 4 times to Roger’s and each time when call was transferred to specialist the call was dropped3 hours later problems not solveie changing her Roger’s. Com password ***Edited Labels***
I was Rogers Ignite internet customer for over 3 years and due to some changed in life, I had to relocate to BC. I still had a few months left until my contract expired when the move was decided, I reached out to Rogers 1 month prior to my moving day...
I was recently told that if I can’t use voice services, Rogers offers TTY as the only accessibility solution for callbacks. For those who might not know, TTY is a system where messages are typed and sent through a special device, allowing communicati...
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
I've been dealing with a pricing issue since August. I share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my callsCan someone advise how and where I direct a complaint to rogers ombudsman ...
Fake bill as i never ordered,received ,installed any Simm cards in my cell phone ***Added Labels***
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
I accepted the customized offer for the 5G Infinite Premium on my account, checked the box that I read the terms and conditions, clicked ok, got the browser confirmation that my plan was now active. When I went back to my mobile dashboard there wa...
Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**
I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan. When the chat ended I selected email a copy of the chat but I did not receive it. Is there anyway to get a copy now? Thanks **Labels Updated**
Dear Rogers Community,On Dec. 9, 2024, I endured a 9-hour ordeal with Rogers' customer service, encountering systemic neglect, deliberate obstruction, and psychological manipulation—including gaslighting and abusive tactics meant to deflect accountab...
Hi there so I have been going back and forth with rogers to cancel my internet plan and apparently they are telling me no as I am in a contract?? When I first got the internet and mobile devices I asked them before I got any of it if there is a contr...
I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour time on the p...
I am writing regarding my claim (00257AFF) filed for a lost phone under the Rogers Protection Plan. Initially, my claim was rejected. Upon escalation, I was asked to provide my travel ticket, which I submitted promptly. After three days of review, I ...
