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Forum Posts

Missed a mobile payment

I missed a mobile payment from last month. I am new to Canada and this was an honest mistake. I never received the payment reminders except the bill in my inbox on the invoice date. I realised I wasn’t logged into Rogers mobile app as well. I made th...

Inkiiy by I've been around
  • 491 Views
  • 1 replies
  • 0 likes

worst service in North America

Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...

Saulr0215 by I've been around
  • 413 Views
  • 1 replies
  • 0 likes

Awful to Seniors

After an in-store visit and over 3 hours on the phone with mostly rude CSRs I have realised Rogers is not willing to offer my mom, who is a senior and has been a loyal customer of Rogers for 23 years, a reasonable wireless plan. Apparently no discoun...

JDavies by I've been around
  • 668 Views
  • 1 replies
  • 0 likes

Charged twice.

Is this a department in Rogers? Or is this clients helping each other?   *Added Labels*

Marnage by I've been around
  • 364 Views
  • 1 replies
  • 0 likes

Additional Support Chat with an agent

I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET...

Charline by I've been around
  • 391 Views
  • 1 replies
  • 0 likes

Abysmal customer service

I spent considerable time articulating a concise email to Shaw outlining how my mentally handicapped sister has been ripped off for years, and appealing to them to set it right, and their only response is to “call customer service”. I will not waste ...

Mosteros by I've been around
  • 423 Views
  • 1 replies
  • 0 likes

Billing problems

Spoke with a kind women at the president office saying my case had been closed and resolved once I had made a one time payment, was told to ignore other if there had been another bill that showed up with a total on it but I keep receiving emails and ...

Changing services

I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...

Jannie1 by I've been here awhile
  • 2001 Views
  • 5 replies
  • 0 likes

FIDO ROGERS MIGRATION FALSE ADVERTISING

We were part of the migration and was promised the same service as our Fido plan (same plan, same price), if we signed a 2 year contract.While they matched the speed and price, our new Rogers modem is a refurbished older model that is significantly w...

lucyzhao by I've been around
  • 684 Views
  • 2 replies
  • 0 likes

Fed up with empty promises.

I upgraded my phone to Iphone 15 Pro through the trade in program on June 14, 2024. The new phone arrived and appeared to be brand new but after trying to get it set up I realized that is was already locked to someone elses Apple ID. I called Apple a...

LisaEC by I've been around
  • 464 Views
  • 1 replies
  • 0 likes

Home internet - Monthly Payment Reporting to Credit Bureaus

Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...

Pouyan by I'm here a lot
  • 5685 Views
  • 14 replies
  • 0 likes

Daily Rogers Device protection emails

I have been getting the same daily email since approximately last Wednesday, it’s something like “free screen repair with device protection” and I assume email is to get people to purchase this service.I don’t mind promotional emails but this is the ...

cdn_nick by I've been around
  • 442 Views
  • 1 replies
  • 0 likes

Wifi Calling and those pesky 2FA texts

Having trouble finding some definitive answers to my questions regarding wifi calling.   1. I'm planning on being outside of Canada 2. If I activate wifi calling and turn off my Rogers esim, will I be able to receive those 2 factor authentication tex...

WarrenC1 by I've been around
  • 681 Views
  • 1 replies
  • 0 likes

Winback

I left Rogers for my cell service due to $$ increase.  Would like to get a call from winback team.  I will be travelling with no cell service until Aug 10.  If I could get a callback from one of the team members, that would be great.  Thanks Dave

Davewh by I've been here awhile
  • 558 Views
  • 2 replies
  • 0 likes

Pending Cable Burial

Rogers burial team refuses to share information with customers. I have had a burial request put in 2023 September and it still has not been completed with nearly 5+ calls made to representatives over the course of the last 3-4 months. Not sure what t...

greywall by I've been around
  • 495 Views
  • 1 replies
  • 0 likes

Rogers mistaken roaming

Hello my name is amanda And I went to jamaica for a month and one week, and I was on roam like home for the whole time for fifteen dollars a day, but then when we got back we had a 2200 roaming charge for 1 week. Office of the president has not been ...

Almarsh91 by I've been here awhile
  • 725 Views
  • 3 replies
  • 0 likes

Unauthorized Credit Check by Rogers messed up my account

On July 26 I went into a Rogers store to get some details about the plan and hardware device promotion for flip6. I specifically asked the team to not to do any credit check. The store still went ahead and did a hard credit check ( I found out this l...

Sharma21069 by I've been here awhile
  • 1064 Views
  • 3 replies
  • 0 likes