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Roger customer service is clueless (by design)

I bought a plan black Friday. $0/month iPhone 16. I picked a phone that was 2-3days deliver. About 10 days later I get an email from Rogers saying "Your device is on backorder - Can't wait for a new device? You can switch to another model by contacti...

Down payment for iPhone

Hi I’ve been with Roger’s for 20 years and all of a sudden I can’t upgrade to new iPhone for 3 of my lines without 1000 dollar down payment for each, so a total of 3000 dollars for 3 iPhones, they have never asked me for a down payment for a phone be...

Cyber Monday Deal iPhone 16

So I bought two iPhone 16’s on Cyber Monday for $14 or $16 a month. I can’t remember exactly and they never sent an actual invoice.Looking at my online account and its showing $45 a month per phone just for the device finance.Anyone else having this ...

Tiff1821 by I've been around
  • 487 Views
  • 1 replies
  • 0 likes

ROGERS NOT HONOURING PROMISED PLAN

Hi There,   I'm looking for help.  I have now spoken to at least 5 different CSRs and 2 managers.  Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem.  So i went out and purchased...

pianoforte by I've been around
  • 2736 Views
  • 4 replies
  • 0 likes

Moving to USA and charged for cancellation of Internet

I wanted to cancel my home internet because I am moving to the USA, so I called Rogers customer service on 01.12.2023 and told them that I wanted to cancel my internet plan with Rogers. The customer representative told me that there would be a cancel...

Ozzy5 by I've been around
  • 1693 Views
  • 3 replies
  • 0 likes

Was I ripped off by online chat on Rogers website?

I’m a Fido Customer who saw an email for a plan for $70 for 150GB, I asked the online assistant about this and chatted with someone who said he could get me that.However, my bill shows it’s $110 for the plan and I’m not happy about this, will the amo...

Rockerduck by I've been here awhile
  • 413 Views
  • 1 replies
  • 0 likes

Change my wife’s email password.

We tried calling 4 times to Roger’s and each time when call was transferred to specialist the call was dropped3 hours later problems not solveie changing her Roger’s. Com password       ***Edited Labels***

Resolved! Contacting the fraud department

My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company.  They cancelled his order without notice.  He chatted on...

Escalate to ombudsman needed

I've been dealing with a pricing issue since August. I  share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my callsCan someone advise how and where I direct a complaint to rogers ombudsman ...

aq_ by I've been here awhile
  • 584 Views
  • 2 replies
  • 0 likes

Wrongful Invoice

Fake bill as i never ordered,received ,installed any Simm cards in my cell phone       ***Added Labels***

google21 by I've been here awhile
  • 458 Views
  • 1 replies
  • 0 likes

Resolved! Moving to an Area Without Coverage

I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...

kgrant1 by I've been around
  • 2920 Views
  • 3 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've been here awhile
  • 12644 Views
  • 15 replies
  • 0 likes

Resolved! How to get a copy of my recent chat transcript

I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan.  When the chat ended I selected email a copy of the chat but I did not receive it.  Is there anyway to get a copy now? Thanks   **Labels Updated**    

Fiffy by I've been here awhile
  • 2509 Views
  • 6 replies
  • 0 likes

Cancelling my rogers plan

Hi there so I have been going back and forth with rogers to cancel my internet plan and apparently they are telling me no as I am in a contract?? When I first got the internet and mobile devices I asked them before I got any of it if there is a contr...

Javidm33 by I've been here awhile
  • 1090 Views
  • 6 replies
  • 0 likes

Fido and rogers working together to double it customers

I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour  time on the p...

Irrelevant and personal documents request from Likewize

I am writing regarding my claim (00257AFF) filed for a lost phone under the Rogers Protection Plan. Initially, my claim was rejected. Upon escalation, I was asked to provide my travel ticket, which I submitted promptly. After three days of review, I ...