Former Employee Discount

[dionnelr]

Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a predetermined date but when I received my bill, it was only applied to half of my services (all my services used to receive the discount before the email). How do I get the discount applied to all my services again (the terms and conditions of the discount are still met)?

*Added Labels*

[RogersZia]

Hello @dionnelr and welcome to the Rogers Community Forums!

I'll be happy to clarify the program details for you. The 30% discount applies to the monthly service fee of your plan and appears on your bill as Appreciation Discount.

Which one of your services is missing the discount? Just as an FYI, the discount is not compatible with additional lines or services activated after the discount is first applied.

Please let us know if the above info explains the charges and credits as they appear on your latest invoice.

RogersZia