Trying to contact Roger's customer service is very difficut.
On their website, all support options lead to either FAQs or talking to chatbots. These FAQs and bots can solve some problems, but there are times when a human operator is required.
Once I found the phone numbers to call by searching the internet (not their website), my call was held in a queue with music playing, telling me that I had to stay on the line or I would lose my place in the line to speak with a representative. Modern call services eiter (1) allow you to provide a phone number for call back so you don't have to waste time waiting on the phone for a representative or (2) tel you where you are in the line (e.g. you are in position 34 in the line, please hold). Roger's does none of this, wich means you end up wasting *your time* to receive a service that *they* are not providing in a timely manner.
I can't see how the people managing customer support at Rogers can have any respect for or understanding of their customers when they make contacting support to fix problems with their system so difficult.
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