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No respect for customers

richard41
I've been here awhile

Trying to contact Roger's customer service is very difficut.

On their website, all support options lead to either FAQs or talking to chatbots. These FAQs and bots can solve some problems, but there are times when a human operator is required.

Once I found the phone numbers to call by searching the internet (not their website), my call was held in a queue with music playing, telling me that I had to stay on the line or I would lose my place in the line to speak with a representative. Modern call services eiter (1) allow you to provide a phone number for call back so you don't have to waste time waiting on the phone for a representative or (2) tel you where you are in the line (e.g. you are in position 34 in the line, please hold). Roger's does none of this, wich means you end up wasting *your time* to receive a service that *they* are not providing in a timely manner.

 

I can't see how the people managing customer support at Rogers can have any respect for or understanding  of their customers when they make contacting support to fix problems with their system so difficult. 

 

***ADDED LABELS***

2 REPLIES 2

Re: No respect for customers

richard41
I've been here awhile

By the way, I wrote this message while waiting for customer service to pick up the call. That was over an hour ago. I'm still waitng.

Re: No respect for customers

Greetings @richard41!

 

We don't want to see you feeling this way and would like to offer you support right now. 

 

What kind of support are you looking for today? If you wouldn't mind telling us a little bit more about your concerns, I'll do my best to help. 

  

~RogersCorey

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