Return Kit

[sonarwave]

The current phone I have is a Save & Return phone.  I upgraded the phone 2 days ago via online and today I received my new upgraded phone.  A return kit was supposed to be sent to me to return my old Save & Return phone.  Currently, I do not have a return kit.

Is the return kit suppose to be delivered at the same time with the new phone or is it delivered separately?

***Edited Labels***

[RogersJermaine]

Hello @sonarwave,

We appreciate your inquiry here on the Rogers Community Forums! Great question as the phone would be due to availability it will ship separately from the return kit. Generally, you should receive it within 3-5 business days since completing your upgrade. If the time has passed, then we can take a closer look into this for you.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine